Turkish Airlines

✅ Trip Verified | Istanbul to Podgorica. Both flights were on time. Smooth check in. New aiircraft and very clean. Staff friendly enough and even for the short distance we had drink and food. Nothing to complain.

✅ Trip Verified | Los Angeles to Tehran via Istanbul. Unfortunately this airline is getting worse and worse by the day. They used to be good in service and food. They served us cold and tasteless food although they have 1-2 chefs walking around. Their seats are narrow, cramped and very uncomfortable. If the passenger in front of you recline his/her seat, you can't use the tray in front of you. The space is too cramped. The bathrooms are filthy after a few hours and it is not really the flight attendants job to clean the bathrooms while serving the food with the same gloves. The flights from Istanbul to Tehran in both directions were terrible. The flight attendants were condescending to the fellow passengers. It wasn't just this trip. It is also the only airline flying to US has the longest immigration checkpoints before boarding the plane. 3 people checks your passport and 1 checks your carry-on. Everyone gets checked.

✅ Trip Verified | Istanbul to Lisbon. My family and I arrived 3 hours before the flight in order to check in and deliver our luggage. The assistant at the desk told us we couldn’t get seats and his only explanation was ‘this flight is horrible’ and refused to give any further explanation. He gave us ‘standby’ boarding passes. At the boarding gate we were put aside and made wait for everyone else to get on board. There were 7 people in our situation and among them a pregnant lady that was treated with absolutely no respect! Since there was no one giving up the flight we had to stay and fly on the next day because we were sold tickets that didn't exist. We had bought this reservation for more than a month before the flight and suddenly they tell us there is no place for us? A Company has to make sure everyone is seated and flies at the time and date they reserved. Overbooking generates a lot of serious consequences.

✅ Trip Verified | Istanbul to Los Angeles. We booked a window seat on exit row and paid the premium for the reservation. At the time of checking, I was told that the reservation could not be found. I showed them a copy of my itinerary with the assigned seat however all I could hear was that they couldn't help me. They end up giving me a middle seat, very narrow cramped seat between two athletic gentlemen that I could not move for 14 hours. I have been taking Turkish Airlines with many years and I found out that their level of service, food and customer service is getting worse and worse over the years. I promised myself never fly with Turkish airlines again.

✅ Trip Verified | Singapore to Dusseldorf via Istanbul. I fly to Asia on business 5-6 times a year and Turkish Airlines has always been my preferred airline. Until I got stuck for two days at IST airport during the military coup 2 years ago. But that's a different story altogether. I now tried Turkish Airlines again on a business trip to Singapore and could not believe how much the airline has changed to the worse. The planes on all 4 legs return was old and worn (don't know the type), old and smelly blankets, the food was by far not what it used to be, uncomfortable seats, totally unorganized transit lanes through customs, which nearly caused me to miss the onward flight. Staff was nice and friendly though. Unfortunately, I have already booked another business trip to Shanghai in July, but this will be the last one with Turkish Airlines. Back to Emirates again, which are way better in every criteria and not much more expensive.

✅ Trip Verified | We keep hearing good reports of Turkish Airlines from our friends. Was it up to expectations? Flew London Heathrow to Istanbul Airport and return: The flights departed on time and arrived on time. There was good hot food on the flight served by helpful and warm staff. The inflight entertainment was adequate and it showed a good promotional tourist video of Turkey. We had a good experience with Turkish Airlines - Highly recommended.

✅ Trip Verified | Düsseldorf to Kathmandu via Istanbul. Poor service, big problems checking in two properly packaged bikes, properly weighed, and we had a confirmation. Got sent from desk to desk with disinformation. Almost missed our flight. Never flying Turkish again. Had to pay extra for something already paid for, we where at the airport plus 2 hours in advance and still almost missed the flight.

✅ Trip Verified | I recently flew Turkish Airlines (to/from South Africa via Istanbul), and upon boarding my return flight Johannesburg to Houston via Istanbul and due to their gate security not recognizing my paperwork, I was denied entry onto my flight. Okay, so besides legalities as far as letting me on board even though USCIS confirmed my correct paperwork and Turkish Airlines refused to let me speak to a supervisor. I was treated horrifically, both by their ground staff and corporate office. No one knew who the hell to speak to as far as how their own offices, gates, officers etc worked. I was told I would be taken to the Turkish Airlines Lounge where I would have a computer and phone I could use and gather my thoughts and help, no. I was taken from one gate to the next for several hours, then taken in by security and held there for the next several hours. I was then told I had to go to the denied office and I would be assisted there, to which no assistance was available. They literally said when I asked if they knew who I could contact, “there is a phone and computer, google your help.” I arrived at 5am, and left the airport that evening at 10:45pm after no help from Turkish Airlines. When I asked instead of being held here in Turkey if they would fly me back to South Africa they said no. I tried to ask about booking a flight to Germany where my other citizenship is, and they told me they would not let me because my end destination was in the United States. I then worked on trying to get accommodation close by, after being in the airport for a day and half, coffee shop for a day/night as I had no where to go and then finally find accommodation. Finally when gathering my paperwork, Turkish airlines then refused to even honor the ticket they denied me entrance on, so I had to find an extra $600, post $575 I had paid to get an interview with the Embassy, and accommodation costs, as a part-time student, they simply emailed me with the audacity of speaking to me like an incompetent person. I am sorry Turkish Airlines, even though the flight experience was decent, with edible food, drink and entertainment, the manner in which you treated me is beyond appalling.

✅ Trip Verified | Pristina to Islamabad via Istanbul. Worst experience ever with the ground staff. They are rude. And have no desire to help out. I arrived and asked for a meal voucher. To which the lady said. No working. Come later. I asked why and how much later. And she started to show irritation and anger. So I asked her why she was raising her voice. And she said. I get angry at you because you don’t understand. This electricity issue and not personal. I even asked why they don’t have a manual process for this. And she told me to go away!

✅ Trip Verified | Dubai to Hanover via Istanbul. I had a very short connection to begin with (70 minutes). When we reached Istanbul, the plane taxied away and a bus brought us to the terminal. Entrance to terminal was jam packed with passengers from other flights. It took us 20 minutes to make us inside the terminal. Next the international transfer security check was overwhelmed with passengers. I tried talking to the staff to let me go first but they said stay where you are in the lane - all passengers say that same things to go first. As a result I missed my connection. I went to the transfer desk for Turkish Airline. The lady said he will get me fixed on the next flight that leaves in three hours. She said I should wait while she gets a new boarding pass. I waited and waited. Followed up 5 times. Each time I was told not to worry and its being done. After 3 hours - a gentleman from Turkish Airways told me that it was my fault that I missed the connection. 1 hour was more than enough to get the connection. I explained to him the reasons but he said still fault is mine! I asked him if this is what the case is than why I was made to wait for 3 hours? He had no answer to that and stopped talking to me. he said he can give me next day flight and refused to answer me further. He refused to pay for my visa and hotel as well.