"value has been very high"
5 reviews P Rearden (United States)
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Zagreb via Istanbul |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th June 2018 : Turkish Airlines response
Hello, we cheerily read your nice comments about our in-flight service, which is really appreciated. On our flights, we always would like to provide a wide selectional in-flight entertainment inasmuch as the convenience of our passengers. As Turkish Airlines, it makes us very happy to see that our passengers are enjoying their flights! Many happy flights with Turkish Airlines. Respectfully yours.
"staff was rude"
Devang Sheth (India)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Djibouti via Istanbul |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th June 2018 : Turkish Airlines response
Dear Devang, we would like to indicate that the matter you have expressed has been caused by great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. However, we would like to evaluate the issue and get back to you with detailed explanation. So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/TA-FeedbackForm . Globally yours.
"also lost my baby stroller"
M Saifan (United Kingdom)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Antalya to London via Istanbul |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
6th June 2018 : Turkish Airlines response
Hello, we would like to indicate that the matter you have expressed has been a cause of great regret for us. In cases of delay, our guests are provided with various services at certain time intervals. We would like to indicate that the services provided such as announcement services, free of charge reservation alterations, fare refunds, the chance to make phone calls, hot and cold beverage service, catering service, and accommodation/transport service vary depending on flight distance and waiting periods. We apologize for being unable to facilitate the travels of you, our valued passengers, as we would have liked to, and we would like you to know that we would be glad to again welcome you as our guest on your future travels. Also, you're welcome to leave your feedback about your lost stroller issue via http://bit.ly/TK-BaggageIrregularityForm . With our best regards.
"told my return had been cancelled"
1 reviews C Larnoute (Canada)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Denpasar to Budapest via KUL / IST |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th June 2018 : Turkish Airlines response
Hello, we have carefully and sadly read all of your experiences during your Denpasar - Budapest flight. Please accept our apologies because of the inconvenience. Let us assure you that the comments of our passengers are definitely examples for us to evaluate and improve our service. We would like to inform you that if you do not attend your departure leg, you, unfortunately, cannot be present at your return flight. Nevertheless, we apologize to you because of the rules and applications and for informing you mistakenly. Also, we are sincerely sorry about the airport transactions. In addition, our global call center (+90 212 444 0 849 / +90 850 333 0 849) is providing assistance 24/7. However, if a problem has occurred when you tried to contact them, we would like to investigate the issue. Apart from all these, you may always leave a feedback on bit.ly/TA-FeedbackForm referring to your file by clicking "previous feedback". If you send us your precious experience, we will investigate and get back to you with detailed information. Respectfully yours.
"fair financial compensation"
W Rallender (Belgium)
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Muscat to Brussels via Istanbul |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th June 2018 : Turkish Airlines response
Hi, at first, we would like to apologize to you once again because of the experience you had during your Muscat-Brussels flight. We're definitely not intended to make our valuable passengers disappointed. Be assured that the delay may be experienced due to unforeseen circumstances. However, your understanding is much appreciated and we are thankful for your beautiful comments about the service you have been provided. Lastly, we would like you to know that we would be glad to again welcome you as our guest on your future travels. Hope your next experience with us will be much smoother. Globally yours.
"dropped down quite dramatically"
R Stayle (Netherlands)
Aircraft | Boeing 777-300ER |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Amsterdam to Seoul via Istanbul |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
6th June 2018 : Turkish Airlines response
Hello, first of all, we would like to thank you for your nice comments about our cabin crew and in-flight entertainment system. Besides, many thanks for reminding us that we always need to show ultimate attention to our catering service both for business and economy class. Be sure that your comment about it is invaluable for us and it has been forwarded to our responsible department immediately. On the other hand, we’re truly sorry for not being able to provide you with a comfortable seat, despite the fact that all seats comply with international standards. Nevertheless, we can assure you that all of your precious comments have been forwarded to our related units in order for them to take necessary actions. With our kindest regards.
"the worst travel experience"
Ashwin Swar (Nepal)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Boston to Kathmandu via Istanbul |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
31st May 2018 : Turkish Airlines response
Dear Ashwin, at first we would like to inform you that as each visa and immigration question differs and we are not an authorized body to manage such cases. So we always suggest you contact your local consulate in situations like this. In addition to this, our global call center (+90 212 444 0 849) is being provided service 24/7. However, we are sorry to read your experience about this. If you kindly share your opinions on bit.ly/TA-FeedbackForm , we could get back to you with detailed explanation. We hope a smoother experience on your next trip. Kind regards.
"inflight service was excellent"
10 reviews Krishnan Srinivas (Canada)
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Mumbai via Istanbul |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
31st May 2018 : Turkish Airlines response
Hello dear Krishnan, first of all, we would like to thank you for your feedback about our in-flight meal and entertainment system. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come. Also, your comments regarding the queue during check-in has been forwarded to our related department. We always try hard to develop our quality with our staff. Thank you for choosing Turkish Airlines on your flights. With our warmest regards.
"seats were changed"
Sabrina Broussard (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Istanbul to Athens |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
31st May 2018 : Turkish Airlines response
Dear Sabrina, we would like to inform you that seat reservation cannot be guaranteed till you print your boarding pass. We're sincerely sorry for not being able to allow you to be seated together. We wish a smoother flight on your next trip. Apologize to you once again. With our kindest regards.
"used to be a premium airline"
D Jardine (Germany)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dusseldorf to Mumbai via Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
31st May 2018 : Turkish Airlines response
Hello, we're sorry to read the inconvenience you had on your Düsseldorf - Mumbai flight. Thank you for bringing the problem of in-flight entertainment variety out to our attention. We are working on various applications to make your flight experience even better. As soon as we have any news on the issue, we will update our website and social media accounts. Also, as we facilitate our guests' travels, we also wish to welcome you as hosts with great quality of service and cheerful personnel. So you are welcome to send us your valuable review via this link: bit.ly/thy_form . Finally, we also inform you that our special meals need to be requested at least 24 hours before the departure in order to be served on your flight. Special meals can be offered to our passengers upon prior request. We wish to indicate that when you have a request for a special meal, So long as you inform us during your reservation operations or 24 hours before your scheduled departure time, then we will be able to provide you with the catering you desire. Notwithstanding, we apologize for failing to meet your rightful expectations and causing you dissatisfaction. In line with this, please be informed that your criticism has been conveyed to section concerned in order to achieve a more customer caring attitude. We are respectfully yours.