Turkish Airlines

✅ Trip Verified | Johannesburg to Istanbul. We were well taken care of by the cabin crew, service was near perfection. The food was delicious with lots of varieties available. Everything was on time. Great movie selections. Smooth lift off and landing

Not Verified | Taipei to Sao Paulo via Istanbul. Worst service I had in my life! As Elite Plus even I was flying economy I have access to Business Class Lounge in any domestic or international flight flying Turkish, what was denied in Taipei my entrance. When I arrive at my seat someone was already seated, they changed me seat, and later I couldn't access internet, need to use from my miles. During flight other passengers in Business Class Received amenity kit and I didn't. I used miles for upgrade both ways and they gave boarding pass just for first sector, I asked Purser about the amenity and as well my ticket second sector because in a previous flight I had same bad experience. They said you should do a feedback form. Waiting answer until now. They used more miles than the top limit on their system that is 75000 miles from Far East to South America, they deducted 100.000 miles. They damage my luggage on arrival. The asked invoice from the luggage I had, and denied payment saying the luggage is fixable, just come and fix for me. The miles accrued was to be 100% on the fare I bought they gave me around 50%. Amazing company!

✅ Trip Verified | Chicago to Athens via Istanbul. This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me.

✅ Trip Verified | London to Bangkok via Istanbul. I traveled with Turkish Airlines on business class back to Bangkok. The check-in was fast as there weren't any queue and the staff work very professionally. i received a priority pass at the security. The airport is huge so I need sometime to walk to the gate. I visited the United Airlines lounge near the gate which was large, modern, clean, had friendly staff and had wide selection of food and drinks. After staying in the lounge I headed to the gate early like it said on the time board but I had to wait at the gate very long and the queue as disorganized and passenger both business and economy were held for another half an hour before boarding. After boarding, I got welcomed by the crew handed out a welcome drink and a menu for lunch. The seat was fully flat, modern and comfortable but the remote control was old and the distance to the magazines was unacceptable and the storage areas was poor. The flight was delayed as the traffic at Heathrow was bad. The in-flight entertainment system which had wide selection of movies, TV programs and many more. The meal was served an hour after takeoff, the food made up of Turkish food which was nice but it tasteless and the option in the menu was poor. The toilet was clean and modern. The flight arrived on time in Istanbul. The airport was crowded, old and had lack of renovation. Fortunately, I had an access to the lounge which was large,clean but crowded, lack of food options and seats. I spent and hour before head to the gate for my flight to Bangkok. The airport was huge and I nearly missed the priority boarding as the time board show the gate late. The service and facilities was the same as the previous flight but the seat included the amenity kit which is really useful on this 10 hour flight. The crew weren't friendly on this flight and not motivated. The flight arrived in Bangkok in the afternoon on the next day on time. I received another priority pass to went through the passport control. My bag arrived on time also. Overall, the airline itself had a good service and business class facilities but the crew should be more friendly and the airport issues should be fixed.

✅ Trip Verified | Vienna to Riyadh via Istanbul. Biggest problem with this airline is its home airport. Istanbul Ataturk has huge capacity problems. Because of that most flights are delayed and there are no places to sit while waiting for a delayed flight. Then really amateur services kick in when the employees start calling for all passengers to group in the back of the room for passport check only to move again to the front after that for the boarding. The fact that I booked extra legroom seat and a plane was changed without any notification (resulting in regular seat) only adds to an unpleasant experience. This was not a low-cost flight, but services appeared so. Food and on-board services won't fix these problems.

✅ Trip Verified | Istanbul to Abuja. Turkish Airlines switched my seats selected through online check in, so that my family was separated. There was no need for this that was ever explained to me, leading me to conclude it was carelessness and incompetence when I did my baggage drop. They changed my seats during baggage drop. Then, they messed up and put an infant in an emergency row seat. So then I had an infant put beside me along with his father, whereas before that I had an empty seat beside me. No apology from the staff. Terrible organization and service. Will not fly them again.

✅ Trip Verified | Brussels to Istanbul via Beirut. We have been failed by this horrible airline in so many ways. To start, we have booked our Christmas tickets on July 1st to secure a place for a fair price. The night before the flight. We go online to check in and discover that our connection flight from Istanbul to Beirut has been cancelled and we were automatically put on the previous connection flight that leaves before we arrive from Brussels. The system allowed the check-in and did not see anything wrong in the combination of flights. We call the customer service to make a change of flight three times and in all times the agent was unhelpful, unready for a conversation, and insisted that if we wanted to make it to Beirut, the only option would be leaving on the 23rd of December to arrive on the 24th, knowing that our initial booking was departure and arrival on December 21st. The only other option given was to fly on the 25th or get reimbursed with the ticket price paid in July to be able to buy a new ticket on another airline the day of the flight, which of course you understand how ridicule this is. So being scared to miss the opportunity to see my family this Christmas, we took the 23rd December option. After that, I researched more thoroughly the options and discovered that they were other options that made us get in time for our connection flight on the 21st, with available seats, that the agent had not only not offered, but also assured there were none. I confirmed with another Turkish airlines agent the availability of taking this flight I found, me, the client, who did what they were supposed to do if they were competent. However, now that I had agreed on the change of ticket for the 23rd, to be able to make my new change, policies applied all of the sudden, when they were completely at fault since the beginning. To make the change we had to pay a 100€ per person plus airport taxes plus the difference in price for the tickets which changed from 360€ per person to 680€ per person, which is completely scandalous since so far, all problems come from a failed system that never notified us about a change in flights, an agent who didn't do his job, and a customer service that is completely indifferent. To try to rectify the situation, I have stayed awake from the 20th night till 8am the next day, supposedly drafting a claim with the claim center without any proof of that, having the agent give me repetitively robotic textbook answers and telling me to wait. After staying awake, we never heard back from our urgent request. Missed our solution option with the plane leaving. I stayed on the phone trying to take the next available solution. Our file is "still in process" with no solution, missing all our option to get there before the 24th. This company behaves worse than a low-cost airline. Insults the customer and their intelligence. Hires people who neither have the proper English nor the empathy to deal with a client. Is frustrating and shameful. I am missing important family moments I have planned for months ahead because of this airline, its system, its employees. As for recommendations if you want to go to Beirut. Pegasus, a low cost, is much more efficient and respectful. Middle East airlines was definitely a good experience, I had a problem once with Aegean airlines, but they solved it on the spot not leaving for me room to complain.

Not Verified | Paris to Dar es Salaam via Istanbul. Turkish Airlines is at best unreliable. The nightmare started in August but let me say all in until I travelled in December I changed the ticket 3 times. Every time 'schedule changes'. Then when I travelled, they lost my bag. When they found it, there was a missing item! I wasn't alone missing a luggage at the airport. Turkish airlines is just very unprofessional. I bought their ticket because of competitive prices, but if I calculate the ticket price and the time and money to call them (because of their issues), I should just have bought a ticket from a superior company like Emirates or Qatar. Spare yourself from ruining your vacations and avoid these unprofessional people!

✅ Trip Verified | Vienna to San Francisco via Istanbul. Flight experience was ok and satisfying. Customer complaints handling a disaster. TK did not credit status miles as on the ticket. But no way to get an answer why. All online contacts tried. Autogenerated answers, refusal to accept messages in language of home page. Refusal of message because form not filled completely (no miles and smiles number, we cannot deal with your message). And last "You may contact with related Airlines customer service for the transactions". All from email accounts that would not accept answers. My take is clear: TK does knowingly produce wrong and misleading information on tickets, and laugh at customers asking for remedy for non provided services. Hence, neither me nor any company member I have to authorize will fly TK from now on.

✅ Trip Verified | Istanbul to Los Angeles. Ground crew is just terribly unhappy. Rude and condescending. They are unhappy with their jobs and it shows. None of them actually care about their company which reflects on the leadership. Therefore the customer experience is bad all around. You get what you pay for and that’s Turkish airlines for you. The incident that prompted this review is the fact that I dropped my glasses. I waited for all the passengers to leave and then started looking for them. As I was looking for them, their crew instead of helping asked me to leave the plane assuring me that they will look for it and bring it to baggage claim. When I reached baggage claim they said wait for a few minutes and we will let you know. Another 15 min go by and they found them, told me to pick them up at the check in counter at departures. So I walk up there and the lady at the desk is just unhappy. She tells me it’ll be 45 min and they can’t mail them to me, So I wait. One and half later someone shows up with glasses that are not mine. They said wait till we find more, two more pairs come up and still not mine. Another 45 min go by and nothing. So basically 500 dollar glasses down the drain. Bottom line, if you drop something don’t leave the plane, they will try to push you out and then they wouldn’t care. I would say go pay a little more and pick better service. It’s not that I lost something, it’s how the crew treated me after having dropped an item that I could have retrieved if they had let me look for it