Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1197 reviews
6/10
4 star Skytrax Rating
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4/10

Turkish Airlines customer review

(Germany)

Whereas they claim to be Europe's best airline their ground services are appalling. My flight TK60 on 19 November to Kuala Lumpur was supposed to have left at 00.55 was delayed 6 hours. I landed in Istanbul at 22.20 from Germany to avail of the connecting flight. It was a nightmare to be stuck in Istanbul airport to face their most unprofessional and rude ground staff. A meal voucher was handed to me around 2.00 as though they were doing me a big favor. I have found their ground staff from security personnel to customer service very rude. Most airlines depend more on their economy passengers for profit. The rude attitude towards their economy passengers mar their slogan of being a 4 star airline. I will avoid Turkish airlines in future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
3/10

Turkish Airlines customer review

(Turkey)

IST-GVA-IST. No problems except the utterly uncomfortable seats and the heat in the airplane. Although it is a short flight sitting 3+ hours in the their A320 seats is a torture the pitch must have been adjusted by the millimetre to squeeze in one or two more rows. Seats are hard and although I am of average height my knees toughed the front seat. The crew were as previously experienced on THY dull and not particularly friendly. Smiles are rare unfortunately. I do sometimes take this flight as it is the only direct connection between GVA and IST the option is with LX via ZRH but although it takes more time flying with Swiss is way more comfortable and you have a friendly crew.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Hungary)

I was flying from Europe to Shanghai than back from Kathmandu. On the first leg of my journey I was really amazed by the quality and quantity of food and drinks. On the way back the menu was considerably simpler but still satisfactory. Seats allow relatively good sleep plentiful movies offered on personal screen. Free inflight WiFi on the Shanghai route.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(Czech Republic)

Travelling from Prague to Skopje through Istanbul and back. A319 + A320 provided very small room for legs. Cabin staff were not very pleased with my answer about missing pork meals. Sorry Turkish if you want to be "world- class" no favouring of any customers is a natural thing. Very bad experience at all.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(United Kingdom)

I have flown Turkish Airlines several time this year and last! I have some current business in Turkey and Tanzania and used TA for these trips. The aircraft's were good the staff were good - couldn't fault them. However the food is the worst I have had on an aircraft. No more long flights with them! Only short so no need to eat.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(United Kingdom)

Flew from Bangkok to Manchester on 16 November in business cabin on one of their Boeing 777 aircraft. The seating was fabulous I had my own private suite. The food was outstanding as were the cabin crew. If Turkish Airlines maintain this overall very high standard a five star rating would be awarded very soon. A delightful experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Switzerland)

Flew from Zurich (ZRH) via Istanbul (IST) to Tokyo-Narita (NRT) and back. One of the flights got cancelled resulting in a 9-hours-stop-over in Istanbul. However the staff was very nice and helpful with rebooking to another flight. The flights were all comfortable nothing to complain about. The seats could be a little bit bigger. The food was good the entertainment on board during the flight from IST to NRT was very good with a good selection of movies. I would definitely recommend Turkish Airlines great value for the price!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(United States)

Flew Turkish Airlines round trip from IAH to IST on a 777 in late October/early November 2013. The service and food were good. The entertainment system was very good. I had a personal video screen with good choices on movies including several recent ones. Also had games and TV shows. However the Wifi was not working on my return flight. The seat was very uncomfortable in economy. I am 5'10" and my knees were up against the seat pocket. I have never seen so little leg room on an international flight. The plane was too warm. The plane did not have individual temperature or air adjustments.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(Germany)

Having an early morning meeting in CAN I booked a Business Class ticket but when I boarded they showed me to an economy seat saying business was full. Before my return flight I called the call center to try to resolve this and to not have this again. The woman could not speak English or German very well and was very rude. I asked her for her name and she hung up on me. I did have Business on return but still felt I had been conned into paying business for Eco class on the way out.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Australia)

Milas/Bodrum to IST at the end of October. The airport at Milas seems relatively new. Check in staff pleasant and efficient. Lounge was good for a regional airport. Cabin crew very good.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes