Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1261 reviews
6/10
4 star Skytrax Rating
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3/10

Turkish Airlines customer review

(Denmark)

BKK-SGN. Very disappointed upon a first good impression that did not last: Aircraft 777-300 were old and worn. Staff pretend to be kind but were just assuming they could speak English. Basically no food on board and a very very poor cold sandwiched was made from remnants from the previous leg flown. Horrible. The 2 staff dressed as cooks were a joke: apart from clothes not clean they were just pretending and no foods were ever cooked or made for the flight. Could not get additional food. They told me that the cheese was spoiled by heat from the previous trip. An FA agreed to offer me anyway but never came to me again. The mayonnaise in the sandwich were not good and too much. After hard negotiations got a glass of champagne but no info of provenance. Menu cards were wishful thinking. Seats worn and torn arranged in herring pattern poorly arranged and most provided no view. No earphones provided. No travel kit no magazines no papers nothing of anything! Seat pockets were empty except for air-sick bags and safety/emergency info card. Staff kept away from cabin as they had nothing to offer. At least they admitted that they had ran short of supplies. We were then forced seated as they announced we were to land soon. That gave them excuse for further denials of drinks and snacks and food. I was allowed to try their ancient 1st class and was impressed by the very old design and spacious cabin with 4 windows at a seat. The cabin was closed for service however as only business class is sold. Give only score 3 out of 10: two for being on time and one for an FA for being honest enough to admit food crises on board.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

Flight from MUC to IST. We left on time but when we reached IST we had to wait about 25 mins on the airfield. The crew were very unfriendly without saying 'hello' on entering the plane. Shortly after take off we got Turkish Delights then nothing more for 1.5 hrs. According to the menu we had the choice of two meals but when staff arrived at my row there was no choice. The meal was cold drinks and meal served together.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(United Kingdom)

KTM-IST-LHR 28/12/2013. A330-300 flight from KTM was delayed around 5 hours. Not much information given apart from aircraft was circling above probably due to fog but other flights although smaller jets landed up to 2 hours earlier. On board aircraft had no personal screens and on take off the Captain announced there would be no IFE with no reason given. Transit at IST should have been 6 hours but due to the delay we had a 1 hour transfer so a rush to the departure gate. Flight to LHR arrived a half hour early but checked in baggage was left in IST. This was delivered on the next flight and delivered by courier the next day.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Germany)

On Jan 17th we went from DXB to IST. This flight was awful. Normally they have quite a lot space in economy class but not in this Boeing we really had to squeeze ourselves between the seat rows! Also they had no control over the hand luggage. Passengers came with really large bags and cases which that were not at all suitable to be stored in the cabin. When the lockers were full some passengers started arguing. This was chaos! Until this point we had always been satisfied with THY but this time we were disappointed. The connecting flight from IST to LEJ as well as the onward flights some days ago were much better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(Germany)

IST-IKA 28th Dec 2013. I arrived from MUC going to IKA. Finally one hour delayed we entered the plane. Crew were very unfriendly without taking any notice of us. Shortly after take-off we got Turkish delights. Then it took a very long time before we got our meal. According to the menu you had the choice of two meals but when they reached my row no choice and a very cold meal. On the A321 you had theoretically inflight entertainment. The menu of the display was in Turkish English German French Arabic but only the menu. The movies etc. were only in Turkish. Summary: Delayed bad service cold meals unfriendly staff chaotic situation at the airport in Istanbul.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(United Kingdom)

Flew Manchester to Bangkok on the 13 January 2014 both flights departed on time and I arrived at Bangkok about 15 minutes early. Overall a good experience helped by a friendly and hardworking crew. Overall an excellent experience which I can recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Turkish Airlines customer review

(Bangladesh)

Flew Turkish Airlines for the first time in December Business Class from Dhaka to Vienna return Paris to Dhaka. We were disappointed in a number of things. There was no entertainment service (out of order both ways) and the attendants while not unpleasant were more interested in chatting than serving. The food was excellent and the beds OK. The rap highlight however was the Istanbul lounge which must be amongst the best in the world. Fabulous food and services.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United Kingdom)

LHR-IST-LHR over the Christmas - We use this airline regularly as they offer a good choice of flights from London with convenient departure times and have always been impressed with the quality of inflight service. B777-300 in both directions - aircraft was very clean and looked reasonably new. Very tasty meals were served in both directions and the Turkish Delight shortly after take-off is a nice touch. Good choice of drinks offered with the meal although it's true to say that they don't regularly pass through the cabin with the drinks trolley (to be honest there aren't many airlines that do these days - especially in economy) all you have to do is ask and they will serve you with a smile! The AVOD offered a good choice of TV and movies - the 4h flight passed very quickly. It's worth remembering however that some of the flights from London use smaller B737 or A320 family aircraft and may not have personal TVs in economy. The 11.40 and 16.10 flights from LHR generally use A330s / 777s. We have flown on smaller planes and the service is fine but not quite as much legroom as on the 777. Overall the flights were very comfortable with good in-flight service and compare favourably with many Western European airlines that I have flown on and have no hesitation in recommending them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(United Kingdom)

LHR-IST round trip. I decided to choose schedule based on flying on the 777-300 (Jet Airways lease). Chose row 33 out 31 back. Complimentary drinks served quickly followed by offer of a Turkish delight and then a full meal service. Choice of chicken or beef dish same on return journey but still good quality for an economy flight. Cabin crew efficient not really service with a smile however. Seat back on demand films games etc. to pass the time. Both flights spot on time with bags off quickly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(United Kingdom)

On 5th Jan 2014 flew Business class from Manchester to Bangkok via Istanbul. The trip was disappointing in that we flew on different planes than we were advised when booking the flight from Manchester to Istanbul was supposed to be on a 737-900 but was in fact on an old 321 and the flight from Istanbul to Bangkok was supposed to be on a 777 but in fact was on an old 340. However what was good about the flights was the excellent service of the cabin crews and the quality of food and beverage both of which were of the highest order and could not be faulted.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes