Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1200 reviews
6/10
4 star Skytrax Rating
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10/10

Turkish Airlines customer review

(United States)

Just flew from LAX to IST in Comfort Class and economy from IST to DXB and back to LAX. The aircraft's were comfortable clean and the food above average in all classes flown. The FA's were polite and very friendly. I had a very tight connection on the way back from Dubai in Istanbul and my luggage made it to the connecting flight and my bags were undamaged. I commend Turkish on their service and professionalism. I will certainly fly them again.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(United States)

I recently has 2 horrible experiences with this airline on my DC-Istanbul-Mumbai and Mumbai-Istanbul-Chicago flights. On my flight from Washington DC-Istanbul I received sub standard service from one of the air hostesses. Even after 4 requests I did not get any headsets. I was served dinner late and without any bread. The air hostess plainly ignored my request for coffee. While coming back from Mumbai-Istanbul I had booked row 29 seats but when I checked in I was given row 46 boarding passes that were not window seats. For window seats she offered me row 53 inflight row 53 was indeed the last row and I couldn't do anything. The food quality was not at all good and asking a preferred (Vegetarian or Special) meal doesn't make any difference. I will never fly Turkish again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Turkish Airlines customer review

(Ireland)

I was flying from Dublin to Lagos with stopover at Istanbul. Dublin ground staff were exceptional but once I got on the flight everything went sour. Firstly the Dublin to Istanbul flight had no in-flight entertainment. At Istanbul it was near impossible finding an English speaking ground staff. Arranging accommodation was a nightmare because of the language barrier. After that was eventually sort getting to the hotel was so embarrassing as there was no wheelchair accessible cabs and the Turkish airlines staff were unwilling to help me into the bus so I had to be carried into the bus by 2 of the other passengers. And had to suffer the same humiliation for the drive back to the airport. It's really horrifying to think that they claim to be Europe's best airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(Egypt)

Flew CAI-IST-EZE. CAI-IST with A321 great Business Class seats was disappointed in 18 hrs trip to Buenos Aires when I booked back in August I was supposed to fly on the B773. However THY changed to A343 which was uncomfortable for this journey. Check-in was perfect food excellent as for the entertainment well the entire 18 hrs the entertainment was not working. Seats old and not as advertised. Lack knowledge in alcohol there is not trolley for alcohol drinks and they never ask you. If you pop that you need champagne or wine they might take 15 minutes to prepare it for you.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Finland)

This was my first time on Turkish Airlines (Helsinki-Istanbul-Helsinki). The plane was ok I liked the leather seats and there was enough space for me. The seats seemed a bit "worn out " to me though. The plane could have been tidier I guess it had just brought passengers to Helsinki and there was only a little time to clean it. The toilets were much cleaner than on other airliners' planes which was nice. Food was really good and it felt luxurious to be able choose from two menus! They showed quite new movies during the flight but when we flew back to Helsinki there was no sound coming from the audio system. This problem affected all the passengers not just me. The flight attendant couldn't do anything about this problem. What really upset me was the cabin crew's attitude on safety matters. Flight attendants didn't care at all about the position of passengers' seats tray tables or hand luggage during take off and landing. It definitely didn't give a good impression of safety issues. I have also got used to cabin crew paying attention to seat belt sign during turbulent weather but they just let people move around and use toilets normally.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(United States)

We flew IAH-IST-IAH in Business Class. The seat was extremely uncomfortable. The cabin temperature felt like a sauna. The food and the presentation was excellent. However the Flight Attendants did a very poor job attending to customers and keeping glasses filled. We had to continuously ask for another drink. The crew did not give the appearance of being approachable. Overall we were very impressed with their VIP Lounge and extremely disappointed with their check-in and onboard crew.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(France)

Flew last month Sao Paulo - Istanbul - Sharm el Sheikh - Cairo - Istanbul - Paris. All flights were on time. Staff and food very good. Maybe there is a lack of knowledge about the wines. Concerning the seats it depends on the aircraft. On the segment Sao Paulo - Istanbul it was an A340 with lie flat business seat which is not perfect for a 13 hours flight. The A319 between Istanbul and Sharm was like all European business class seats that means seats the same as in economy just a curtain between coach and business. Cairo - Istanbul A321 great seats 2X2 very comfortable for a 2 hours flight and the best seat was on the A330 between Istanbul and Paris. Full flat seat. A lot of room. Food was very good on all flights. A very good airline.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(South Africa)

CPT to LGW via IST in economy. Another great flight with Turkish. Comfortable seating on both flights. Helpful and pleasant staff. Special meal provided as requested. Transfer at Istanbul slow due to the need for UK pax to have additional security clearance. On time flights and easy boarding for both. Good fare so highly recommended. Baggage at LGW took a long time but that the fault of Gatwick airport rather than the airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United States)

Flew 11/23 from IAH-IST and 11/30 from IST-IAH. Crew was professional and attentive though more bells and whistles (warm cloth before meal "comfort" package with eyemask etc.) on the flight from Turkey to America than from America to Turkey. IFE was perfect. Though I appreciated the footrest this is not a comfortable seat. I tossed and turned for the 12 hour flight finding it impossible to get a wink. High marks for the food. I had the vegetarian option and it was delicious but I also eyed other menu items and they looked great. Positive experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(United States)

Flew from IAH-IST on November 23rd. Flight attendants yell from one side of the aircraft to the other while passengers try to rest. If this is Europe's Best Airline I can only imagine the other ones.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no