Turkish Airlines

Not Verified | Doha to Milan via Istanbul. Flight TK781 delayed in Doha, lost connection. The connection flight was actually delayed, too, but did not wait for me (only 3 minutes late on the already delayed connection flight) although checked in. Arrived 4+ hours late in Milan with another flight, lost car reservation money, too. Avoid at all costs.

✅ Trip Verified | I wish I can give them minus stars, They don't deserve even 1 Star. One of the worst airlines to fly with. Zero customer Service, No Courtesy, No support when flight cancels, No Wheel Chair Support, Baggage was Damaged. I can't even count problems with this Airline, I really don't know how they are flying at international level. It's my mistake I chose this airline to fly. Worst experience of my 20 years of flying history. I won't recommend anyone to fly with this airlines as I will never ever fly with them.

✅ Trip Verified | Chisinau to New York via Istanbul. In one word, awful! Nobody speaks proper English in Istanbul airport, I bought some goods from Moldovian duty free and when I got to Istanbul they say I’m not allowed to fly further with them since they were not purchased from Istanbul duty free. Who does that? All the stuff was not trashed but put safely on the corner so they can use it probably. In the plane I bought the 24 h internet which was not working at all, when asked why they just said the satellite is not working like thats not a big deal. This is definitely my last time I fly with this airline.

✅ Trip Verified | Delhi to London via Istanbul. Travel a lot and in 25 years was probably the worst experience. Planes late and missing connections meaning I am now being rerouted to UK airport where I don’t want to go. Understand things go wrong but Turkish Airways are massively unhelpful and are like ghosts hiding in a brand new giant shopping centre pretending to be an airport - maybe teething problems but spent over an hour on a overcrowded bus to plane on the way out. Never again for me.

Not Verified | Dhaka to Dublin via Istanbul. For my flight from Dhaka to Istanbul the flight was delayed due to late arrival of aircraft in Dhaka, and was approx 2 hours late in arriving at Istanbul. When I asked a crew member about the delay and what I can do upon arrival in Istanbul as I would not make my connecting flight he became extremely aggressive, he displayed the same attitude to other concerned customers on the flight. In Istanbul they arranged a hotel, but I found both the customer service service staff and the hotel booking staff to be extremely rude and unwilling to answer questions. I was approx 24hrs late in arriving at my final destination. They informed us that our pick up from the hotel for the rearranged flight was to be at 03:00am but the bus did not arrive until 03:30am. No apology was ever offered for any of the delays. I tried writing to Turkish Airlines but no joy, they are not in the least helpful or apologetic and their complaints procedure must be deliberately designed to frustrate aggrieved passengers. Last time I shall fly Turkish as I am concerned with the attitude of their staff and their aggressive behaviour.

✅ Trip Verified | Miami to Hong Kong via Istanbul. If you are a Vegetarian, do not fly with Turkish Airlines. I order vegetarian special meal VOML for my mother when flying with me in advance. When we flight with Turkish Airlines, they will serve her some food she can't touch from time to time such like eggs, cheese, cake with egg/ice cream. However the worse experience happened at the business class from IST to HKG TK070 flight. They served her a meatball as a starter? So I told this FA "We have a special meal but this apparently is a meatball that she cannot touch". This FA then replied me "I know you have a special meal,but this is just a starter, we always serve meals one by one". I asked him a question "If you are a Muslim and order a Muslim mean, how will you feel if you are served a pork as a starter?" I can't believe what he said the next moment. "I am OK with that" After hearing this answers, I was so furious and done talking with him then asked him to remove this meatball from my mother's table. This is the first time I was so angry at a cabin crew. After this terrible experience, I left a feedback at TK website. Their reply "special meal requests can be added for the main course only. Since we cannot provide this service for starters, they may include some milk products or meat" So they really don't care if their guests will get sick but still serving these bad foods for them. This is definitely the worse and most ridiculous airline I have even seen.

Not Verified | After having booked months time before we were informed shortly before our trip that Turkish Airlines had changed their timetable so that we could not fly from Mombasa to Oslo on a direct route, but had to stop overnight in Istanbul. Decided to make the best out of it and planned for it, including buying football tickets. When arriving Istanbul and consulting the Turkish Airlines desk we were advised to take a seat and wait for a shuttle bus. No one could tell us hos long we had to wait, the name of the hotel or were it was located. After one and a half hours we gave up, booked our one hotel and took a taxi. This to not lose our appointments in Istanbul, meeting up with others and reach the football game. You cannot expect customers who has paid for their tickets to accept to be brought to a place to stay for a night in Istanbul, waiting for hours, without learning the destination. No more Turkish Airlines.

✅ Trip Verified | London to Izmir via Istanbul. First time I’d flown TK. I found them very good in the air, cabin crew, planes, food, all very nice. Not so great on the ground, ground staff, call centre, computer systems. My flight from LHR was delayed so I missed the connection in Istanbul. Most ground staff don’t speak English, and I was given contradictory instructions from those that could speak a little English. I eventually got on a flight to Izmir three hours later, but it wasn’t an easy process, made worse by the vast distances one has to walk between gates in the cavernous new airport. Also, I’d phoned a TK call centre (based in Ukraine) to pay an extra £40 or so each way for extra leg room seats. However, as the departure times kept changing, my seats kept changing, and for the return leg to London from Istanbul I was not given an extra leg room seat. Luckily there was a spare exit row seat and the cabin crew sorted me out. Overall, I think their cabin crew and planes are very good, ground staff and call centre staff need better training and they all need better computer systems and software to work with.

✅ Trip Verified | Istanbul to Bucharest. We make our check in in the airport, they Take our luggage , we go to the gate and at the gate surprise they dont let uș board with two children, because they say the flight is overbooked. We had to wait in the airport with two children until 5 oclock in the morning until they bring uș to a hotel 2 hours far away from the airport without luggage, without eat without nothing. Our first and last flight with this airline.

✅ Trip Verified | Rome to Prishtina via Istanbul. I flew with this company several times in the past years, and I can honestly say that it is getting worse and worse. I flew from Rome to Prishtina via Istanbul, all 4 flights had a delay (which apparently is pretty normal with Turkish). The ground staff is for the most part useless. In Istambul i have tried to ask a few information about a flight delay (i had just 30 minutes before the connecting flight) and the whole answer was: "Relax Sir, No problem Sir, It's okay". The new airport is a gigantic mess, very big and disorganized. When you land in Istanbul it takes about 20 to 25 minutes taxiing and other 10 minutes before they actually start disembarking, it's an exhausting experience especially if you are in a hurry. Forget about asking for some indication at the new airport, they all chat between each other, some with a coffee in their hands. I flew with four different aircraft on this trip, two were fairly new, the other two were old, seats worn. Food on board was of very poor quality.., let me repeat this, very...poor quality. In general i can say that crew is decently trained and deliver a good experience or at least they try, of course it is far from the experience you get flying Qatar or Emirates but still pretty good, while ground personnel, especially in Istanbul is the personification of the word Lazy. A complete disaster. I will try and avoid Turkish Airlines in the future, it is not a cheap company and definitely not worth for the money you pay. If you are in a hurry or you know you will be avoid this company and avoid the new istanbul airport at all costs.