Turkish Airlines

✅ Trip Verified | San Francisco to Istanbul. Flying with Turkish is a nightmare. Customer service is so poor that you have never experienced it anywhere. Food and drinks are super low quality. Crews are lost and bathrooms are not even usable because of how dirty they are the staff at the gate, can get your reward number but add your points some other account. Online customer service is amazingly rude and useless and cant even talk English. I don't know why they have the job! Do your self a favor and skip this airline. Turkish Airline is all spam.

✅ Trip Verified | I travelled from Istanbul to Kayseri on Turkish Airlines flight TK 7296 on 22nd June 2019. The flight was delayed for 2 hours and upon reaching Kayseri, our baggage didn't come. We waited for 30 minutes, only to meet the person who informed that our baggage was left in Istanbul as the flight was overweight. We weren't provided with any proper reports for the same and the personnel just wrote our details on a paper while promising us to deliver us baggage to our hotel in Cappadocia, the next morning (a pathetic manner to handle such situation where no official report is made). Next morning, I called, emailed concerned authorities hundreds of times and never received an appropriate response. The only thing I got to hear was to call someone else or I should speak in the Turkish language because the people there do not understand English (which is horrible for someone who works at an airport). In fact, one of the personnel lied saying my baggage has left for Cappadocia. After all the frustration, I drove 1 hour to Kayseri airport to collect my baggage. Nobody was there to check if we are collecting the right baggage (anybody can take anyone's else bags). No proper report was given. The next afternoon (after more than 48 hours), someone called us asking whether we took our baggage or not. This is not only horrible, pathetic service from Turkish Airlines, but it is downright fraud and cheating where you people lie to keep the passengers quiet and show no responsibility towards the safety of our luggage. Terrible customer service with no ethics or morals. Being tourists, we carry everything in one bag and that being delayed, puts us in great trouble whereas Turkish airlines are least bothered about the same. Nor they bother to inform or compensate.

✅ Trip Verified | Istanbul to Bangkok. We booked this flight as part of an itinerary to use the Touristanbul service. Every single communication we had with Turkish Airlines was cryptic and baffling including email exchanges with the hotel desk, the Touristanbul desk, and the feedback desk. They were unable (incapable?) to provide clear or helpful information. Complete incompetence across the board. Finally one of the agents on the phone suggested we contact their feedback desk to get help. We emailed and received (4 days later) another unfriendly and virtually incomprehensible email was received. Despite having a 20 hour layover, we were denied all services. So, take TA promises with a grain of salt.

✅ Trip Verified | Istanbul to Bodrum. Terrible airline service. Due do operational reasons we have missed our flight which we have checked in. THY has extorted $180 from us and threaten us to cancel our rerun flight to BHX if we don’t pay this money and fly to Bodrum. They rejected to issue me a new ticket only for this leg which would be $60 per person. I wouldn’t recommend this airline or the new airport in Istanbul to any passenger.

Not Verified | My transit stop in Istanbul which was 1.5 hours according to my ticket. We discovered in the airport that our trip was cancelled and we have to wait extra 9 hours for the next plane. The customer service mentioned that this is the rule in Turkish Airlines, as they have the right to change the time of their trips without informing the customers and they are not responsible for how and where the customers will spend the periods of change. We had to sit in the airport without any care from their side from 9 am till 8:20 PM.

✅ Trip Verified | Manchester to Ercan via Istanbul. Check-in & boarding at Manchester no issues efficient as usual The lounge used in Manchester is the Aspire by swissport - overcrowded, noisy and very poor selection unless you choose to pay for certain drinks. Avoid if possible or book the 1903 lounge, free flowing champagne and the food is great and staff fabulous. Manchester to Istanbul flight was on a new Neo with the newer short haul business seat which was a pleasant surprise - comfortable and fairly roomy. Tv screen decent size. Crew, with Turkish and flying with them regularly you get to know their quirks - ie if you don’t ask you don’t get it offered and as soon as the meal has been served the curtain closed and it’s a challenge to get any service despite ringing your call bell which is usually ignored until you pop up to the curtain and dare to ask for a drink. Once asked you are served begrudgingly you feel and the usual flow of passengers from economy through the cabin to use the toilet at the front unchallenged by crew. Took approximately 1 hour after take off to be served a drink. Meal was tasty and once the crew are out and about they are polite and efficient; but then back to hide behind the curtain..Arrived at the new Istanbul airport - super impressed and super hug , would definitely recommend comfortable shoes or grab the buggy for €6. New business lounge amazing once you find the entrance, only irritation was we found a entrance which turns out was for PRM passengers and passengers with kids. The guy on the entrance flatly and rudely refused entry and just pointed - go other door - that’s great but where and why. Not the best 1st impression for your premium passengers. Buggy to the connecting gate saves a hike. Flight to Ercan, dirty old aircraft business seat - not really business seat - cramped and with the middle seat folded down - crew again curtain closed felt abandoned again. Overall Turkish are consistent and they are what they are - is it a business or premium experience - not compared to EK or Singapore but that is reflected in the price.

✅ Trip Verified | They cancelled the flight from Kayseri to Istanbul. Upon calling their customer care services, they informed me that their servers were down and need to call them later. In the next 1 hour, I called them 3 times to get the same reply (their calls are chargeable). I had to book another flight on my own to reach Istanbul as I had a connecting flight to Sharjah (I missed my flight as the next flight was way too late). Upon reaching their office at Istanbul airport, their customer care representatives behaved badly and only refunded the usual cancellation charges as if I had cancelled the flight - they did not refund the full amount. They even refused to provide accommodation and flight to sharjah as it was a different airline booking. Their customer care number was not reachable. All in all, a harrowing experience.

✅ Trip Verified | Kiev to Bamako via Istanbul. The most horrible experience among all the airlines I have ever used. Three days have already passed since airplane landed in Bamako and my luggage still was not delivered. Apparently, air operator abuses the scarce number of flights available in the indicated direction and substitute passengers' luggage by commercial cargo. This company demonstrates highest degree of disrespect towards its customers and I see no point to positively assess it.

✅ Trip Verified | Absolute chaos from start to finish. A surreal experience. There was so much wrong but I want this review to be short. The flight left an hour late. The boarding process was chaos. I was brought a meal that had already been opened and reclosed, and was missing the plastic covers (i didn't eat it). We booked this flight to use the Touristanbul service. Every single communication we had with Turkish Airlines was cryptic and baffling including email exchanges with the hotel desk, the Touristanbul desk, and the feedback desk. They were unable (incapable?) to provide clear or helpful information. Despite having a 20 hour layover, we were denied all services. So, take TA promises with a grain of salt.

Not Verified | Kuala Lumpur to Dubrovnik via Istanbul. Worst airline and extremely poor customer service. Our flight was cancelled due to high winds. This is understandable. Safety first, but we were told to collect our luggage, then go back and line up at the counter. Stop, you must collect your luggage. No communication about the process, nothing. We waited in line for over five hours while two staff were assisting 200 passengers to rebook them and put them in hotels for one or two nights. No leadership or executives appeared. Two young ladies who did their best. Staff in Istanbul are useless and need customer service training. I will never fly with them again and I will not recommend them.