Tunisair

ABJ to TUN in an older A320. Flight left at 1.30 am and I wasn't expecting much in terms of meal service but a drink of any kind would have been nice maybe coffee or tea before we landed since it was 7.00 am at that point. There were extra crew on board and one had a little boy who ran up and down the aisle much of the flight playing with the FA's in the galley and waking up passengers. Ground staff in ABJ and TUN very nice and helpful. I would only recommend to a seasoned traveler.

We flew from Heathrow to Tunis as BA let us down with a schedule change so we didn't exactly choose this airline as we were left with no choice. The flight was not exactly cheap. The plane took off nearly an hour late. The passenger next to me told me they are always late. On board there is no entertainment not even in in-flight magazine! The food was poor and my partner's veggie meal didn't materialise a fact which the air hostess took great delight in confirming. He wasn't even offered a snack or an extra drink by way of an apology. My seat was broken so kept reclining even though I didn't want it to which must have been very annoying for the person behind me. Other seats seemed to be having the same issue. The cabin was dated and filthy. We landed only 15 minutes late having made up time but the luggage took an hour to take the short journey from the aircraft to the tiny terminal at Tunis. When we checked in at our hotel in Tunis and we told them we'd flown with Tunisair they told us laughing "you shouldn't have". Clearly this airline has an appalling reputation. Journey home was similar experience.

LHR-Tunis return flights July 2013. Outward flight from T4 delayed 1 hour - pleasant flight with a good meal and red wine (only had 1 as they ran out). On landing had to descend by stairs to awaiting coaches. Return flight left on time and meal was good although when I asked for wine the stewardess looked aghast saying they don't serve wine or beer? Leg room was very good though not enough toilets - always a queue.

FRA to TUN. Price was really cheap for biz with nice seats and a good service. They did not offer any English newspapers on the plane or in the Tunis Lounge I cannot understand. Would fly with them again.

MAN-TUN in May 2012. Plenty of leg room and the food was excellent. Staff were pleasant enough bearing in mind they have a plane full of passengers to attend to so you cant expect devoted service. Only down side I found was that there was no choice of drinks. If you wanted a beer you asked for it and were given a can. Don't know if wine or spirits were available. Would use again. It certainly made a change from the charters and price we paid was very competitive indeed. On the return flight from Enfidha we were given exit seats which allowed us to stretch our legs and the food again was excellent.

MXP-TUN MIR-FCO. Check in easy on both routes. There are crew to greet you at the door but they do not smile. Crew service good but will assume you speak Arabic. Meal on outbound flight was delicious. Meal on Rome sector was cold and disgusting but only an hour flight. Both flights on time and even early into Tunis.

LHR-TUN return to LHR. Aircraft was A320 on both legs a little old but well maintained. Cabin was tidy and the crew were smiling and responding to all demands. Pitch is ok and you are allowed to carry 20 kilos of luggage. We had a choice of 3 meals on a 2 hr 45 mins flight beer is on demand and you could take whatever you want. A good experience.

LHR-TUN return to LHR. Aircraft was A320 on both legs a little old but well maintained. Cabin was tidy and the crew were smiling and responding to all demands. Pitch is ok and you are allowed to carry 20 kilos of luggage. We had a choice of 3 meals on a 2 hr 45 mins flight beer is on demand and you could take whatever you want. A good experience.

LHR-TUN return. Both legs were on 2 of the older A320's in the fleet which are showing their age! The flight from LHR left 1 hour later than the STD however this was due to the aircraft arriving late from Tunis. Upon return the flight left 45 minutes late as there was no Ramp staff in Tunis to load the baggage and hence we had to wait for these to become available to load the baggage/cargo before we could depart. The food even by airline food quality is very poor. However the seating in economy is very impressive both in width and pitch. It must also be said that the cabin crew are extremely helpful and very polite.

I am very disappointed about my trip on Tunisair 327 Airbus 320. I booked business class and expected a comfortable seat however there was no difference between it and the economy one. Even the package they are offering for socks ear plugs and eye masks is very cheap and doesn't reflect business class. I paid a large amount and expected a professional service.