✅ Verified Review
| Chania to Brussels via Kos. I was supposed to fly with my infant daughter and my mother a 3 hour direct trip from Chania to Brussels on 30 June. Two weeks before the flight we received a message that our flight would take 6 hours due to a stopover in Kos Island. I called the airline and asked what it was about - they said no worries, a small stopover, you will not need to disembark. Ok, suboptimal but acceptable til now. On the day of the flight, we check in normally, and when we look to take our seats, they were occupied. I tell the attendants that I must sit with my infant daughter and mother, and they just say to randomly take seats because the plane is totally unoccupied. Ok. We sit. I then ask if we have to switch to our assigned seats on the Kos stopover, because it will be extremely difficult for me to carry the baby, all the baby bags, and my own stuff, wake the baby up (she sleeps at takeoff), and move. They say we'll do our best for you to keep your seats. At Kos we are suddenly announced to disembark because they have to fuel up and the policy is no passengers during fueling (although all the crew remained on board). What a mess. Talked to other discontent passengers, many had huge delays when flying into Chania in the first place (ex. flight scheduled for 6 am finally takes off at 8 am). Then get back on the plane to the assigned seats, try to calm the baby down, etc. Of couse needless to say nobody helped with the baby. I'm glad we arrived safe and that our luggage was not lost. But I would never take this airline again. It's cheap, but Ryanair is luxury compared to TuiFly.