TUIfly

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 38 reviews
5/10
No Skytrax Rating
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3/10

TUIfly customer review

Review by (Germany)

TUIFly has been converted into a Low-Cost-Airline by May 2014! Only 15kg of baggage are allowed and no inflight- service is provided. The flight from Crete to Germany was on-time but it seemed the aircraft cleaners did a very poor job. Booked with a package-tour this product is unacceptable! Unfortunately the rating system requires at least one star even for not provided services (Food/Beverages and Inflight Entertainment).
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TUIfly customer review

Review by (Germany)

Flew Hamburg to Fuerteventura. Service was ok. But seat comfort was the worst we've ever had! Absolutely no leg space. You couldn't even read the airline magazine! No one was able to put the seat in a sleeping position because you didn't know what to do with your legs! Maybe ok for a short flight but absolutely not for a 4.5 hours trip. Will never choose them again!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TUIfly customer review

Review by (Germany)

Flew Kos a Greek Island to Dusseldorf. Flight was on a Boeing 737-800. Check in was done in the hotel so we did not do it at the airport. When we arrived there we only needed to go to security. Flight left early since boarding was fast so we arrived 45 minutes before planned arrival. Food service was a hot meal noodles chicken chunks and tomato sauce as well as 2 drinks. Crew was very nice and always smiling. Inflight entertainment was free and on overhead screens.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TUIfly customer review

Review by (United Kingdom)

Flew from Jerez to Dusseldorf trying to get home as cheaply as possible. Flight was €70 one way with baggage included. Crew very pleasant. I do not speak German but this was not a problem for any of the crew. Hot towels on departure hot pancakes for breakfast drinks service little pack of Haribo for descent basket of sweets whilst disembarking all included in the price. This is how flying should be and this supposed "holiday airline" put the "full service" airlines to shame. I will definitely use them again.
Cabin FlownEconomy
Value For Money 12345
yes
6/10

TUIfly customer review

Review by (Germany)

CGN-PMI. Flight on a Sunday before vacation time. Check-in was easy and seat request was honored. While boarding newspapers were available. Flight left on time on a Boeing 737. Coffee and Soft drinks as well as a sandwich was provided free. Last year they served a hot meal. After 1 hour and 55 minutes we reached PMI and bags came after a 25-30 minutes waiting time. Seat are kind of hard to sit it but for a short flight still ok. Screens showed comic films for free headset were charged with 5 euros.
Cabin FlownEconomy
Value For Money 12345
yes
9/10

TUIfly customer review

Review by (Spain)

VLL-TXL-VLL. Very good trip in a B 737-800. Seat comfortable plane clean and new. Crew very kind. Spanish newspapers available from VLL and a little breakfast plus a sandwich and a drink on the way from TXL. No problems with luggage.
Value For Money 12345
yes
7/10

TUIfly customer review

Review by (Germany)

Palma Mallorca to Cologne they serve a hot meal and drink service free of charge. Duty free was offered. Crew nice and friendly. Baggage arrived soon on belt.
Value For Money 12345
yes
8/10

TUIfly customer review

Review by (Denmark)

CPH-KBV/HKT-CPH on TUIflynordic in Premium class B767. Access to Novia lounge before boarding. Newspaper and water on seat when boarding - after all pax were seated we were offered sparkling wine OJ or water accompanied by a large selection of delicious luxury chocolates. Service onboardcommenced with a drink service and a snack followed by a delicious 3 course meal. All drinks are complimentary. Staff was great. Width of seat could be better but legroom of 94 cm was sufficient. My impression was somewhere between a premium economy and business class experience. Definitely worth the extra money!
Value For Money 12345
yes
8/10

TUIfly customer review

Review by (Japan)

Salzburg - Köln Economy class a couple of weeks ago. Had booked this ticket about a month ago for 60 Euros. Check-in was easy friendly and efficient. The one-hour flight was uneventful. Snacks and drinks sold on board at a fair price. The aircraft was clean and the flight attendants cordial though disengaged with passengers. On time departure and arrival. Baggage collection at Köln was fairly quick. Great value for money. Would fly them again.
Cabin FlownEconomy
Value For Money 12345
yes
7/10

TUIfly customer review

Review by (Germany)

Cologne-Funchal return economy Class. Holiday flight with hot breakfast (2 choices) and one extra drink round. Flight was on time and baggage was in at right time. Seats are narrow for a 4hr trip but ok. No AVOD but film was shown on overhead screens they charge for earphones. Plane a B737-800 in old colour. Return flight full and we had seats 2C/D. Also 2 hot meal choices and one extra drink turn. Baggage took ages in CGN but since flight was ahead of time no problem. Seats again narrow and do not recline much. Plane had new colour 737-800 again. On both flights crew were nice and did their best.
Cabin FlownEconomy
Value For Money 12345
yes
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