Transavia

Not Verified | Passengers and crew not wearing their masks properly. Crew removed mask to shout in the middle of the airplane. Unacceptable behavior. Avoid at all cost.

✅ Trip Verified | This is the third time I have flown Transavia since Covid entered our world. Twice (round trip Paris-Crete) and recently from Paris to Tivat (Montenegro). Each time despite making repeated announcements in various languages about how mask wearing is mandatory, the stewards/esses walk by the people with masks around their necks or their noses out and don't say a word. The photos below are the men across from me at the start of the flight and towards the end. As you can see no change over a 2.5 hour journey. And these photos are the ones I managed to take discretely - there were so many other passengers not wearing their masks properly.

✅ Trip Verified | First time flying Transavia. Flight departed on time and we landed 30 mins earlier so that was great. Boarding went really fast. Flight was quite full but not fully booked. The seats were comfortable but there wasn’t a lot of legroom. There was catering on board. Staff was really friendly. I would recommend this airline. I paid €65 without luggage for this flight.

✅ Trip Verified | I arrived at checkin at 08.30 with the flight departing at 9.15. The employee receiving me at the waiting line informed me that he can't let me proceed to the check-in desk because it is closed. I objected letting him know that it is 45 minutes before the flight and that there is still time to board the plain. I later found out at the Transavia website that the formal SLA is 40 minutes, so he had no right to deny me entrance on that excuse. I convinced him to let me proceed to the desk. While waiting in front of the desk for a decision there was a lot of back and forth between the employee appearing to be in charge next to the desk and the boarding gate. They finally reached the decision to let me in as I was on time. Upon inspecting my PCR test (as an email on my phone), the employee at the desk clicked on a link directing him to the Dutch government website instead of the attached PDF containing the PCR test. In this confusion his instinctive response was to tell me that Transavia doesn't accept this test, although he wasn't looking at the actual PCR certificate but a government web page. I complained saying that I had used Transavia's services 3 months ago with a PCR test from the same authority. Without any sign of self-doubt or hesitation he informed the person in charge that my PCR was invalid. I was directed to the help desk and talked to the employee there. She asked how much I paid for my certificate and where I had received it. She then proceeded to acknowledge that my PCR was valid and we went together back to the checkin desk. After, informing the staff that they had bounced me off for no reason 10 minutes ago and that they should have let me in, they reverted back to the argument that I had arrived too late anyway. Of course at that point it was indeed too late. So, I guess from my point of view I arrived 5 min before the checkin formally closes with a valid PCR certificate and was denied a service I had paid for. The worst part is that nobody seemed to bother too much about it let alone utter an apology. They were behaving like it is another day at the office and that it sucks for me but rules are rules. Bouncing off people like that might be ok if we are talking about trains or buses because you can catch the next one. I would expect airline employees to be a little more considerate especially during those times.

Not Verified | Truly dramatic service and conditions. Never again Transavia. Despite Corona, which prevented us from traveling to an area (Italy) in October 2020, Transavia refused to change or cancel the flight without charge. This while that is simply a European obligation. So rebooked with costs anyway. Unfortunately still corona, April 2021. Again, Transavia says that it is not possible to change a basic ticket. Moreover, changes are not even possible on the site, because additional taxes have come from costs that have to be paid again first. The lady rattles on, I cannot intervene, without listening that due to corona the airlines have to give vouchers or money back.

✅ Trip Verified | This airline has the worst customer service I have ever encountered. They are absurd, inefficient, and so hypocritical. I do not recommend them unless you're really desperate and their fare is really competitive. Otherwise, please do yourself a huge favor and fly with literally anyone else.

✅ Trip Verified | July 1, 2020 we were supposed to arrive in Paris, however we were unable to travel into Europe by Europe rules due to pandemic. Paris also had a 2 week quarantine rule. I reached out to the airline multiple times before and after (it's now been 4 months after). It was impossible for us to get onto the Paris - Athens flight due to European rules. We had 5 total flights for our month long trip and all of our flights have been refunded except Transavia. I want our $522 refunded, they would only refund the $66 taxes. When we finally do get to travel we will even pay more to travel a different airline. Terrible overall customer service - we didn't get to take flight at all.

✅ Trip Verified | Worst customer service. I requested a refund for canceled tickets and i told them that the original account is closed. They said get us a paper that its closed so we can transfer to a new one, i did and then they transfered to the closed account anyways. They then asked for another paper and when i got it, they said we cant help we already transfered the money. First of all, no money has reached the closed account and now they want to do the same thing to me with another canceled flight. They have literally been the worst customer service i ever dealt with. I recommend everyone stay away from Transavia because they don't care about your money, they will rob you and then reply to your emails by ignoring you and ignoring everything you were talking about.

✅ Trip Verified | The flight left before the scheduled time and arrived well ahead, which is always great. The aircraft was very clean and staff was nice. But Transavia doesn’t allow for online check-in, which, given the circumstances, makes even less sense than normal. Also, lines for the Paris flights were mixed.

✅ Trip Verified | Worst user experience through their website and customer service of all airlines I've ever used. After they changed my flight time, I messaged them a thousand times. After no response, I called them and confirmed my flight change. However, my booking details have not changed and I'm supposed to fly in 3 days. Unacceptable customer service and the current circumstances are not an excuse anymore: other airlines have treated me professionally and with respect.