Transavia

✅ Trip Verified | The flight started off with a big disappointment, the KLM/Transavia online check-in mess. When booked through KLM it is not possible to check-in online, although Transavia is a subsidiary of KLM/Air France. In communication with both airlines generic responses are given and no help is offered. That meant an early start to the airport to queue for check-in. It might be a blast from the past to some travelers, but I find this plain silly. Having stated the corporate inability, it has to be mentioned that ground and flight staff were really nice. Food and drinks for purchase are average for low budget carrier. As always for Transavia, leg space is a serious issue - just way too cramped. So we were hoping for a KLM flight, but got a low budget leg instead- will pay closer attention in the future.

✅ Trip Verified | I had (and am still having) a terrible experience with Transavia. After following the instructions of a member of Transavia's own check-in staff and dropping my luggage off at the oversized drop-off, my bag did not make it to Salzburg and I am without my luggage 6 days later. It was found 4 days ago and I am currently only a two-hour drive from the airport, yet here I still sit without my bag. The number for the Salzburg baggage handling agent does not work - it just rings. When trying to call Transavia, the automatic service keeps saying it cannot recognise the number I select (even though I am clearly pressing the correct number). I have sent a number of emails and the responses I get are simply an attempt to placate instead of actually being helpful. I have requested an update and I have requested information about when my bag will be delivered, but they fail to answer this question, they simply deflect and say the bag is with their delivery agent, they do not provide any information beyond what I already know, and they do not appear interested in helping to resolve a problem they created.

✅ Trip Verified | My flight was cancelled on the day before departure from Copenhagen. I was given no other option than getting a voucher or a refund, since Transavia did not have any other flights within the next 3 days. Now I am left with the expense of a alternative ticket and Transavia, which refuses to cover anything - having at no time documented any of their claims. Transavia is an airline which cannot be trusted and I will never travel with them again. Advising anyone reading not to do so either.

Not Verified | I flew with Transavia last July - best flight I have taken for years. Perfect service and on time. Clean aircraft. OK food was basic - but what do you expect in eco for a shortish Eurohop? I also booked to go to Jordan - had to cancel because of my wife having an accident. Needed docs for insurance purposes, something which is usually a real pain. Transavia customer service has been amazing. I have received everything promptly which I needed. And by promptly I mean often that day or very soon after. I hoped to be writing a review of the Jordan flight - sadly I cannot do that yet. However, when my wife recovers, we will be flying with Transavia if we can.

✅ Trip Verified | First flight from Innsbruck and we are already 70 minutes delayed. This is followed by another surprise seat change from Transavia despite paying the highest fare to secure flexibility and choice of seats. We checked in our luggage and were not informed of any seat change. However, when we were boarding the plane, we were notified that we had been shifted from Row 8 to Row 24. I told the air stewardess that we had paid for Row 8 but changed at the last minute without consent or prior notification, fortunately she took rectifying action. This is the 2nd incident in 2 years and if Transavia cannot deliver what clients paid for, there should be a way for customers to be compensated.

Not Verified | We had a terrible experience traveling on Jan 5-8th with our service dog. Our flight on Jan 8th was delayed and we were sent from one check-in area to another. Despite arriving 2 hours early, we were told the check-in was closed and had to take another flight. We came back the next day, and had to wait for 3.5 hours for the service dog to be allowed on the flight, then 1 minute before departure they told us the dog is allowed and they made a mistake. We were not given any options for accommodation or compensation for the time lost.

Not Verified | My flight got cancelled and I was rebooked on a later flight without any notification from the company. I wrote a complaint to explain I could not take a later flight and needed to then go earlier and to ask for a compensation for my wasted train ticket and the extra hotel night I was going to have to book. They refused, arguing that they had sent me a notification e-mail few days before (no evidence of this supposed e-mail of course) and that they were not required to do anything for me since I "was notified more than 14 days before flight). Amazing lack of honesty and professionalism here.

Not Verified | Transavia cancelled my flight without notice, stranding me in Thessaloniki. Over the course of several calls and a dozen complaint filings, they have claimed that I was sent a cancellation notice, then said that I was *not* sent a cancellation notice, and then said that actually, they didn't cancel the flight, that it was actually Delta (with whom I booked the flight). Obviously, these things cannot all be true, and Transavia has adopted a business model of lying to its customers. I wasn't able to get to my destination, and am now out hundreds of dollars for rebooked travel and lodging. Do not fly with this shady outfit, they are unscrupulous and will screw you over.

✅ Trip Verified | Amsterdam to Pisa, at 10:20, gate closes at 10:05. We enter the controls at Amsterdam Schiphol Airport at 8:30, we leave at 10:00, at 10:08 we arrive at the gate. They were intransigent (even knowing that we had been at the controls since 8:30. No refunds, no discount for flight changes.

✅ Trip Verified | One of the worst airlines I've travelled with when it comes to service and onboard safety and comfort. I always have difficulty breathing while on their flight. I never have this problem with other airline. This time, since I'm 5 months pregnant, I asked for oxygen and they refused to give it to me, repeatedly. Me and my husband asked them for oxygen over 5 times and they told us that, unless I'm passing out or visually suffering, they will not give me oxygen. Then they proceeded in giving cold towels claiming I'm just over heating.