Transavia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 263 reviews
4/10
3 star Skytrax Rating
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1/10

"overall opinion is horrible"

(France)

Trip Verified | I had to fly from Berlin to Paris on 6th of July. First time booking a flight with Transavia. 6 hours before the flight I receive a message saying that my flight is cancelled due to a technical problem. Ok, happens. I had an important, urgent medical appointments on July 7th and 8th morning (thanks to those appointments a surgery was planned). The problem had to be solved immediately, so I contacted them via What'sApp, replies took time, I decided to call them. The call lasted 38 minutes. They offered me 3 solutions : Another flight on for 13th of July. Doesn't work for me. Reimburse my ticket, but doesn't solve my problem. Get another flight from another company. Yes, but the condition was to "find a new ticket with a reasonable price close to the initial one". To be more precise, I paid 98€, they told me I should find something under 150€. If you book a flight the same day, of course all the prices are going to be high! So taking into account the high prices of flights for that day, the service agent made me understand that I won't be fully reimbursed, therefore I'll have to pay extra money. I could finally find a flight for 198€, sent a mail and I'll see if they pay it. An overall opinion is horrible. I had feeling they were mocking me offering a solution which wasn't a solution at all even thought I explained the importance of being in Paris for me. I'll try to avoid this company in the future as much as I can. The only positive point is the service agent who was adorable, really understood my problem and tried to help me, but couldn't do it due to her limits.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Paris
Date FlownJuly 2023
Value For Money 12345
no
1/10

"Horrific experience"

(Australia)

Not Verified | Horrific experience from beginning to end. Baggage check in would have been more efficient if it was run by a sleep depraved 2 year old with a full nappy. Complete MORONS would be a kind description of the Transavia staff inside the terminal at France's largest international airport. You would need mandatory psychiatric assessments conducted on yourself, if you chose to fly with this pack of NIMRODS on more than one unfortunate and life traumatizing occasion. The Wright brothers are still currently leaps and bounds in front of these cretons, when it comes to Customer Service or transporting passengers from location to location. NEVER EVER AGAIN!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Venice
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Transavia customer review

(United States)

Trip Verified | Flight was average. Bumpy but nothing they can do about turbulence. Problem was luggage. They lost my sons luggage. After a day they claimed to have found it in Paris and sent it to Rome. But once It arrived I’m Rome they lost us AGAIN! He was without his luggage the entire week. No one knew where it actually was or cared. There was no one at Transavia to help us. No one knew where his bag was. When we were at the airport to leave we went to talk to someone who told us his bag was still in PARIS! We went to talk to another person about who to contact in Paris and they actually had his bag, In a hallway, in Rome and no one knew it was there. So we finally got the bag due to our own persistence as we were returning home from our vacation. Think twice before checking a bag with Transavia. They are completely Incompetent
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Rome
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely horrific experience"

(Ireland)

Not Verified | Absolutely horrific experience! Due to strikes in Orly Airport Paris our flight was cancelled. The airline contacted me the day before strike at 16:14 by text to say our flight was rescheduled to go out at 18:40 that same day. We were in Disneyland resort, they expected us to go on 2 hour 30 mins notice to catch the flight and end our holiday 1 day early. How on earth would it have even been possible to catch that flight on 2 hour notice when it takes that time to get to the airport from our location in Paris! Then to top it all off they wanted us to pay for our own flight after they messed us about. Finally after 4 hours of our hotel manager dealing with the airline they rebooted our flight for the next day, the day after strikes for free. I needed to pay hotel for the extra night and on top of it all taxico the company we prepaid our taxi to the airport would not refund us or amend our collection time, nothing, Nada, just we understand but cannot do anything this is our 24 hour cancel policy. I'm not sure what this world has come to. Greed, no compassion just money grabbing and no consideration for human beings. Thankfully not everyone is the same as Transavia and Taxico companies! Never again, don't book with them
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Dublin
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ground crew got quite aggressive"

(Sweden)

Not Verified | We booked a flight from Faro to Stockholm with a stop-over in Amsterdam and paid extra for the carry-on trolley. When boarding we were told we could not bring the carry-on in the plane. I explained we have a stop-over and we didn't want to check-in our bags. The ground crew got quite aggressive and unprofessional and we were basically forced in handing over our carry-on trolleys. The labels were being handwritten which was adding to my concern. The ground crew told us 'Don't worry, your baggage will go to Stockholm". As expected, on arrival in Stockholm our baggage was lost and nobody could tell us where it is. Avoid Transavia at all cost if your baggage is precious to you.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFaro to Stockholm via Amsterdam
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lousy service and poor communicatio"

(Netherlands)

Not Verified | Flight adjusted 2 weeks before departure and moved 2.5 days, then canceled because they have no planes. Isn't that your core business? What lousy service and poor communication. You will never see me again and I know countless people who feel that way. Do you want to go on vacation? Then don't book with Transavia!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Bilbao
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Delayed, total chaos"

(Netherlands)

Trip Verified | Delayed, total chaos, no information provided. Waited for 3 hrs, but no information about compensation. No water and no food and we could not leave the gate. Flight operated by GetJet airlines. Airplane with technical problems. It is my third flight with Transavia and my last.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmsterdam to Heraklion
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"a bad experience"

(Portugal)

Trip Verified |  Flight delayed for almost one hour, plane dirty. Flight full and flight attendants couldn’t care less, so a bad experience.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Madrid
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight experience was horrible"

(Canada)

Trip Verified | One of the worst airlines. To start with the boarding I never seen a mess like that. There are zones on boarding pass that a supposed to make the process more organized. Not everyone everywhere at the same time. The flight experience was horrible, children running everywhere during the flight the cabin crew is only here to try and sell food and duty basically.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis Orly to Rhodes
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"KLM/Transavia online check-in mess"

(Germany)

Trip Verified | The flight started off with a big disappointment, the KLM/Transavia online check-in mess. When booked through KLM it is not possible to check-in online, although Transavia is a subsidiary of KLM/Air France. In communication with both airlines generic responses are given and no help is offered. That meant an early start to the airport to queue for check-in. It might be a blast from the past to some travelers, but I find this plain silly. Having stated the corporate inability, it has to be mentioned that ground and flight staff were really nice. Food and drinks for purchase are average for low budget carrier. As always for Transavia, leg space is a serious issue - just way too cramped. So we were hoping for a KLM flight, but got a low budget leg instead- will pay closer attention in the future.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMalaga to Amsterdam
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no