"they deny to give the refund"
Marilena Voulgari (Netherlands)
Not Verified | Transavia has an awful service and policy during Corona virus, they deny to give the refund of the cancelled flights, and the only option they give to the customers is the voucher. According to the E.U.law,the customer has the choice of choosing the refund or the voucher. meanwhile they dont give any guarantee in case of bankruptcy.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Athens |
Date Flown | December 2019 |
Value For Money | 12345 |
Recommended | no |
"they refuse to give cash refund"
L Darleiro (Netherlands)
✅ Trip Verified | Don't book more flights with this company. Just booked a flight from Amsterdam to Porto and just after 4 days the flight gets cancelled and they refuse to give cash refund. This is stealing money from the customers. They keep excusing on Covid-19 crisis but there are no rules from government specifying that I can't fly from Netherlands to Portugal. In fact there are another airlines flying there at momment.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Porto |
Date Flown | December 2019 |
Value For Money | 12345 |
Recommended | no |
"Will never fly Transavia again"
61 reviews Elaine Loh (Netherlands)
✅ Trip Verified | Innsbruck to Amsterdam. We received an email that the flight was delayed by 2 hours. We were then told by the ground staff to be around the airport, in case a plane became available- but of course, that did not happen. On board, food is not complimentary. Transavia sells itself as a budget carrier but it really is not. Return flights cost over €800 per person for 90 minutes flight within Europe, and we still had to pay for food. What it really is - a small airline with small aircraft that scalps passengers but provides budget service. We also got different seats on our printed boarding passes and our online boarding passes. They can’t even get the seats right. Will never fly Transavia again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Innsbruck to Amsterdam |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"extremely uncomfortable seats"
61 reviews Elaine Loh (Netherlands)
✅ Trip Verified | Transavia has the only direct flights between Amsterdam and Innsbruck. For the 1.5 hour flight, it cost over €800 per person inclusive of hold luggage and seat selection. At check in, the queues to check in were short - although the airport is not busy with the travel bans. At the gate, we received an email that our flight will depart 17 minutes later (at 1pm). The plane only started reversing at 1.25pm. 40 minutes after the plane was supposed to take off. On board, the seats are a strange green with very little leg room. Given the cost for the 1.5 hour flight, we felt thoroughly cheated - we were packed like sheep going to the slaughterhouse. There wasn’t even a window for our row (row 12). Mid-flight, the food trolley came past and over priced snacks were available for purchase - yes, despite the cost of the flight. Landing in Innsbruck, we seemed to be prioritized behind Austrian airlines when it came to baggage claim (even though we arrived first). We will never fly Transavia again. Even though it has the only direct flight to Innsbruck, the delays, extremely uncomfortable seats and lack of window makes it not worthwhile. If we had flown to Germany and then drove in, we would have arrived at the same time anyway.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Innsbruck |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"never landed on time"
Fran Lope (Norway)
✅ Trip Verified | Amsterdam to Malaga. Flying at least every 2 weeks for the past 1 years and never landed on time. The usual amount of delay is at least half an hour every flights and today we are already delayed in Amsterdam for at least half an hour again due to the incompetence for not finishing the boarding in time.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Malaga |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"not always low on cost"
Georgios Serefias (Netherlands)
Not Verified | Amsterdam to Thessaloniki. I travel frequently to Greece to visit my family and I use Transavia since it’s the only direct flight to my hometown out of Amsterdam. I am generally happy with the service since I do know what to expect although for the record it is not always low on cost.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Thessaloniki |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"so disappointed with this airline"
E Bakalli (Netherlands)
✅ Trip Verified | Barcelona to Amsterdam. Never again! I am so disappointed with this airline. I am a single mom, i sent my child with the accompanied child service to visit his dad on holidays, what i got? The company lost my 5yr old child glasses during the flight, 300EUR glasses. Because he fellt asleep and they didn’t take all his belongings. I did all the procedures, the answer I got is if isn’t in lost and found that means it didn’t get lost in the flight. Of course he wore them to get into the flight. Never again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Barcelona to Amsterdam |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"usual amount of delay half an hour"
Panos Ganotis (Greece)
✅ Trip Verified |
Amsterdam to Thessaloniki. Flying at least every 6-8 weeks for the past 2 years and i almost never landed on time. The usual amount of delay is at least half an hour in almost every of my flights and today we are already stuck in Amsterdam for at least half an hour again due to the incompetence for not finishing the boarding in time.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Thessaloniki |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no free food or drinks"
Bogdan Lashkov (Germany)
✅ Trip Verified | Amsterdam to Tenerife. Awful service, no free food or drinks, only paid overpriced drinks and snacks. Old plane's infrastructure: seats very shabby! Also, the distance between seats is narrow: I am only 1.75 tall but my knees were stubborn into the front seat. No Wi-Fi, no intranet, no radio or TV.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Tenerife |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"not a low-cost company"
T Callera (Netherlands)
✅ Trip Verified | Amsterdam to Malaga. The only reason why I chose this company is that they have many routes. It is definitely not a low-cost company. Not worthy in terms of quality / service. Their luggage policies are extreme (even worse than Ryanair) and of course, you have to pay all on board. Often their flights are delayed (I have waited for 30 mins to 4 hours) and in general, the service is really bad. They sometimes don't explain to you even why all those delays. There is not much space for the legs (and I'm not very tall), they encourage you to "take all the trash with you " several times, no in-flight entertainment, rude hostess. As I said, I fly with them because is the easiest way to go to Spain from The Netherlands, but i always try to choose other companies if it is possible
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Malaga |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |