✅ Trip Verified
| Madrid to Paris. If there is any trouble with your flight, you are left alone at the airport. Transavia has not representation (or so they said) and refused to help travellers or even talk to us. We had a flight from Madrid to Paris on the 14/12 at 15:00, which was announced 2 hours late. We quickly saw it was getting worst, but they then had us wait at the gate, not providing any information. There was no Transavia employees but only the ones from the own airport that would not say anything: "will we even fly? We don't know." We were there until 22:00 at night, they said there will be a flight and suddenly it got cancelled. From 13h30 to 22:00 in an airport for nothing. They told us we would have a flight the next day at 14:00. Already 24h lost on your trip, great. Next day, no flight at 14:00, again no information from Transavia, they did not care to come and talk to us. The flight left at 18:30 with a different company no one never heard about, there was no food or drinks inside the plane as it was not supposed to leave. Over 4 hours late on a flight that was scheduled the day before. They gave us a 3,5€ voucher for food that was not even working in Madrid! And refuse to compensate us for the second flight, which was 4 hours late on the scheduled hour. We basically arrived with 27 hours late on the original schedule, getting in Paris at 20:00 on a Friday instead of 17:00 on a Thursday. Yes they are cheap, but it also comes with these negative sides. I would rather spend a bit more money and not waste my whole holidays for an incompetent, terrible company. Will not recommend to fly with them to anyone.