✅ Verified Review
| Heraklion to Amsterdam. Transavia is the worst airline I have ever been on. I had a flight to Atlanta (with KLM) from Heraklion, through Amsterdam. Flight was booked through Delta airlines. The day of the flight, I arrive 2 hours early to the airport to check in, and after 15 minutes of waiting, the check in agent tells me that I do not exist in their system. I show her the paid for and confirmed flight, she looks again, and says I do not exist. Then, she asks her supervisor to check. This supervisor goes for 45 minutes and comes back saying that she can see my Amsterdam - Atlanta flight, but no flight on Transavia. The reason I was given for the mess was that the Delta "system" did not send the reservation to the KLM/Transavia "system" (as if that's something I should fix for them!). She then asks me to "call Delta", and expects me to resolve a problem that occurred between Transavia and Delta, without my own knowledge! After that, I had to ask her to find me a phone, since I could not use my own to call internationally. She takes me to their reservation desk, and the agents there start shouting at me as if it was my fault that I needed to make a call in their office; a call that they should've done (In fact, I was asked to find the Delta phone number myself!). At that point, my flight had already departed, and after reaching Delta myself (since the Transavia agents never called for me, instead they shouted at me to get out), and being rebooked on a flight the next day, I go to these agents to check whether they can see my reservation. Once again, they say that I don't exist in their system! After another long discussion with them, I was given someone on the phone from Transavia, who said that Delta did indeed book me, but Transavia decided to cancel my flight on their leg twice because of "payment". I tried to explain to her that this makes no sense, since my connecting flights are confirmed, I have a payment receipt, a confirmed ticket number from Delta, and everything is in order. She again repeats the same thing. After all this mess, I return to my newly booked hotel, contact Transavia by email. Then, as if it was magic, a few hours after, they send me an email saying that what happened was just a "mistake", and they give me my confirmation number. Overall, terrible airline, terrible staff, and terrible experience. Avoid at all cost.