Transavia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 263 reviews
4/10
3 star Skytrax Rating
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1/10

“unprofessional and disrespectful”

(Tunisia)

Trip Verified | Awful experience, very bad customer service unprofessional and disrespectful. They denied my boarding due to an error they made during check in and did not want to take accountability for it. Did not offer any kind of help or compensation instead tried to blame me for their mistake. Staff are very unprofessional and their treatment was inhuman, even online customer service did not even take the time to read my complaint and just refused the refund with a generic sentence. Horrible experience will never book with this company again. they are cheap for a reason!! Everything is cheap about them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis Orly to Monastir, Tunisia
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"staff is friendly and attentive"

(Netherlands)

Trip Verified | The low-cost daughter company from KLM serving mostly leisure destinations but also some harder to reach others. Generally all is fine, staff is friendly and attentive but you get the usual tradeoffs: very tight seat pitch and everything beside your ticket price is extra paid. Prices for the onboard menu aren't bad. Their fleet consists of 737's so that limits your personal space even more.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteThessaloniki to Amsterdam
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"dont fly with this airline"

(Belgium)

Not Verified | Its The Worst Airline Ever. The service was BAD, And the landing was like a Ryanair. And We Were 20 minutes too late. People, dont fly with this airline.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlmeria to Rotterdam
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lost my luggage for more than two weeks"

(Netherlands)

Not Verified | The airline lost my luggage for more than two weeks when I flew from Amsterdam to Catania last month. After getting my luggage back, I applied for a compensation for the items I bought, but they rejected my request several times and said you applied for the compensation after 21 days! I was never informed of any timeline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmsterdam to Catania
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

“the worst food options”

(Netherlands)

Not Verified | Flew 6 times with them this year, the airplane is clean and people working for Transavia are nice but I have had 30 minutes to 2 hours delays on every flight I had with them. Besides that the chairs are very small and bad, not much extra comfort available. As for food, they only have cookies, candies, chemical noodles and 3 sandwiches all with cheese. I am allergic to cheese, so there was no option to eat something decent! It’s the worst food options I ever saw with all airlines I flew with in my life. They should really add some real and nutritious food to their menu. Even in Spanish budget airline, I get real and nutritious food.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Casablanca
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What a huge disappointment"

(United States)

Trip Verified | This is the worst experience I've had traveling recently. I had an early flight that was delayed for two hours, waited 2hrs to pick up my luggage and missed my connecting flight. This ordeal cost me an additional $1000. If you have a choice, please don't fly this airline. Their staff is very rude and they just don't care. They nickel and dime you out of every penny but don't care anything about their passengers. What a huge disappointment.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIbiza to Amsterdam
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

" how can we get the money back"

(United States)

Trip Verified | We bought our tickets from Madrid to Paris two months in advance, on the day we are supposed to fly, 09/18/23, at the airport we were informed that our flight was canceled and the only date available to flight was 09/23/23. We lost the hotel not refunded, return tickets and now we are trying to figure out how can we get the money back. Horrible Customer Service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Paris Orly
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"customer service is just terrible"

(Netherlands)

Trip Verified | Worst interaction that i had in ~100 flights. Rude and careless staff in airport on information desk and check-in counter, simply refuse to communicate on English and just waving with their hands in your face. Flight delayed for hour after boarding on plane. Luggage was lost and all communication/customer service is just terrible. Nobody pick up the phone for weeks, refuses to provide with any info by mail or messengers. Just sending same replays for days. Not possible to receive any compensation. Don't use this airline if you respect yourself
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Preveza
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Boarding process is an absolute chaos"

(Spain)

Not Verified | Boarding process is an absolute chaos and mess. The queues are not respected, but the problem is the staff do not care about it, and don't control it. Also, you won't be able to keep your suitcase above your seat because people just leave them wherever they want. So your seat can be on 3rd row but your suitcase goes on row 10 which is a big problem when disembark, as you can imagine. If you ask the staff, they won't care. And about being punctual, this airline is the worst. Honestly, if the flights were 20€ each, I would understand all the above. But that's not the case.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Barcelona
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"customer service was horrible"

(United States)

Trip Verified | As a sky team platinum flyer, Transavia customer service was horrible. Could not check in online. At the airport they would not let me change my seat, recognize my status, allow me to upgrade. KLM and Air France would not intervene to assist telling me had to check in at airport and talk to agent. The flight was delayed waiting on passengers for an hour. The quality of service and food on board was low. We were packed like sardines in a can. I would not fly with them ever again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBeirut to Amsterdam
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no