Transavia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 102 reviews
5/10
3 star Skytrax Rating
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9/10

"friendly staff"

Review by (Netherlands)

Flew Transavia from Rotterdam-The Hague to Girona,. Friendly staff, on time departure and early arrival. Clean cabin and inflight entertainment app is handy and convenient.
AircraftBoeing 737-700
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteRotterdam-The Hague to Girona
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Transavia customer review

Review by (Netherlands)

It was a good flight, no problems whatsoever. The cabin crew were very friendly, if you had a problem they came in a second. The seats where comfortable in my opinion. Food could be better though, but I would recommend this airline.
AircraftBoeing 747-800
Type Of TravellerFamilyLeisure
Cabin FlownBusiness Class
RouteEindhoven to Las Palmas
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

Transavia customer review

Review by (Netherlands)

Rotterdam to Palma and paid for a seat with extra legroom (Emergency Exit). Good flight, on time, good seats. On return leg paid for extra legroom in row, 1 but these were not worth the money – not much legroom and narrower seats due to the tables being folded into the armrests. Overall a good recommendation. Rotterdam a brilliant airport.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteRotterdam to Palma
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Transavia customer review

Review by (Ireland)

Very nice flight with from Orly to Dublin. Orly was very convenient to use and Transavia were not strict on hand luggage allowance and staff were very friendly. Flight departed about 40 minutes late with a flight time of 1 hour and 25 minutes. I would recommend Transavia and their fares from Paris are very competitive at 35 euros each way.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteParis Orly to Dublin
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Transavia customer review

Review by (United States)

Transavia's baggage-checking equipment broke and delayed many from checking into their flights. When finally fixed my group were given 2 options: leave luggage in Paris or don't get on the flight. No offer to see the luggage through to the next destination and no concern for this group's (primarily elderly) ability to reach their next destination. They could not leave their luggage and were stranded in a foreign country's airport. $1,000+ later flights have been purchased but not before this company declares they are free from blame even though it was their equipment that delayed over 100 people. Will never use them again.
Type Of TravellerFamilyLeisure
Cabin FlownBusiness Class
RouteParis to Prague
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

Transavia customer review

Review by (Netherlands)

Transavia does the job but there is no fun, pleasure or convenience. Extremely early departure from Schiphol (before 6am) and extremely late and delayed return from Faro (around 10 pm: with no explanation or apologies). Crew just ok, seating cramped (is that plastic they have covered the seats in? terrible), cabin hot and stuffy with tons of screaming kids. Transavia is obviously very concerned about luggage and changes its policies on that regularly. The latest is that it will accept certain size of bags on board but others may or may not make it depending on the actual situation. Those bags may be taken in at the gate and transported in the hold at no extra cost. This is especially frustrating as luggage handling at Schiphol is terrible. Common practice there is to offload a few suitcases to be able to (I guess) report on time 'bag delivery' then wait for over 45 minutes to get the rest of the bags out. I am also so annoyed by the self promotion of Transavia in their inflight magazine: they cant stop talking about how they have spent a fortune on restyling logos, livery and uniforms but passenger comfort is not mentioned. If you are low cost, we hate to see you invest money but not on things that are important to us. Final issue: Transavia finally joined the 'earning miles' scheme of KLM but despite code sharing with KLM on most flights it has its own rules that are totally not transparent. You can earn miles but only on fare types that no one has ever heard off (Transavia does not offer a choice of fares) and segments don't count: it's basically useless.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteAmsterdam to Faro
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

Transavia customer review

Review by (Netherlands)

We were delayed for 2 and a half hours on a Barcelona to Amsterdam flight. This delay incurred unforeseen additional costs in the airport departures area. Buying food and drink is expensive when the kids say they are hungry. Onboard the "operational excuse" apology for the delay was brief (technical problems). Then the cabin crew quickly got on with the more important business of selling expensive drinks and food to tired and delayed passengers. The 3 hr rule means that compensation is not possible in this case. I will contact Transavia to determine why a courtesy goodwill drink is not offered to passengers in these circumstances.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Transavia customer review

Review by (Netherlands)

Lisbon-Eindhoven. Computer problems in Lisbon caused quite a long cue at baggage drop but no delay in the end. It would be nice if Transavia tells passengers on their boarding passes that they have to go to the - badly sign- posted - terminal 2 in Lisbon. It turned out we had to take a bus. Crew on board friendly and efficient. Paid 15 euros for seats 2E and F with more leg space. Still limited because of pantry wall. Emergency-exit seat offers more leg room. Transavia doesn't have an iPhone app for storing boarding pass in pass book which is rather old fashioned these days.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Transavia customer review

Review by (France)

90mn delay for the flight BCN Paris Orly. Chaotic boarding very noisy passengers crew did not really care. Old B737-800 dirty. Not even a glass of water to apologise. Never again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Transavia customer review

Review by (Netherlands)

Flew Amsterdam to Pisa. Small delay outbound due to changing a tyre on aircraft which was actually a KLM 737 which was nice. Overall a good flight friendly staff good service. On return flight was offered seat with more legroom with no extra cost. Loved the modern funky green cabin interior. Again good flight friendly service and even IFE which is a 1st for me on a low cost airline many national airlines don't even have that in short haul. By far the best low cost airline I have flown with and I have been on a number of them in Europe.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
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