Transaero Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 55 reviews
5/10
No Skytrax Rating
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4/10

Transaero Airlines customer review

(United States)

Flew from Tashkent to Moscow then to New York. The breakfast omelette was like a piece of rubber and tasted awful. The other meals were no better. The crew on the other hand was great with one exception. The TV screen did not function at all but I slept most of the way anyway.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Transaero Airlines customer review

(United States)

My seat was dirty. For food we were given no options for 1 meal and 2 options for the second. They came by twice with drinks for the entire 10-11 hour flight. We each had a screen in front of us that didn't work. Would have been worth it if I had my luggage with me. Landed on Friday in New York and it took till Wednesday to get our luggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Transaero Airlines customer review

(United States)

Service was very good though I found it a tad annoying that the primary language was Russian. Planes were very comfortable with ample space for feet and an extremely comfortable seat. Staff were very courteous when I asked for several drinks within a few minutes. I found the slight lack in entertainment a bit frustrating. I would suggest bringing along an Ipod.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Transaero Airlines customer review

(France)

Lyon-Moscow-Lyon in Economy class. 737 are a bit old and not very clean FA's gave out sweets before take off and later with hot tissues 1st beverage service and hot meal. 2nd beverage service and sweet before landing! Seats are not very comfortable but a direct flight from Lyon-Moscow in these conditions is very nice!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Transaero Airlines customer review

(United Kingdom)

Moscow to London. Economy and apart from no visual entertainment it was pretty good. I received champagne upon take off (in aid of Russian Christmas Eve). On my 4.5 hour flight I was offered non alcoholic and alcoholic refreshments another 5 times and then was brought tea and sparkling water. Staff were helpful and polite and the seats comfortable. The aircraft was aged but well maintained. I would definitely fly with no reservations flying with considering the price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Transaero Airlines customer review

(United Kingdom)

Heathrow T1 to Domodedovo. At check-in there was a long queue and apparently a delay due to weather in Moscow. We were delayed 5 hours but they did hand out £30 vouchers for food/drink. The plane was a very outdated airbus seating was very uncomfortable as was leg space. The cabin toilets were awful the taps weren't working urine all over the floor and no water to wash hands. After talking to a robotic cabin crew member she handed me some bottles of water and told me to use them to wash my hands. The food was nice but it was little to make me impressed about this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Transaero Airlines customer review

(Russian Federation)

LHR-DME. We flew an ageing 737. The plane was packed and everyone had a lot of hand luggage so there was little room for storage. Cabin crew were completely indifferent to boarding passengers and did their best to ignore them. Absolutely no assistance was offered The steward at the front of the plane used his position to glare at everyone. Departure was delayed for about an hour of course no announcements. We were offered a soft drink and that was the last liquid we saw for the next 3.5 hours. One got the impression that the cabin crew had decided that it wasn't worth the bother of attending to passengers and they all walked about with morose and sulking expressions. I would only ever consider Transaero if the price was significantly lower.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Transaero Airlines customer review

(Israel)

The food was mostly awful. Out of 4 flights (Tel Aviv-Moscow-New York and back) food only edible New-York-Moscow. The crew knew little English and didn't make much of an effort to help. Newspapers were Russian only. Moscow-New York there was no audio or movie and we were offered to rent a video game for 40 USD - on the flight back there were movies but all in Russian.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Transaero Airlines customer review

(United Kingdom)

DME (Moscow) to LHR. Good check-in staff but from there things were not up to scratch. Inflight announcements indecipherable cabin crew unfriendly and food and service definitely not up to international standards. Needs significant improvement.
Seat TypePremium Economy
Value For Money 12345
no
10/10

Transaero Airlines customer review

(Russian Federation)

Moscow to Hurghada Monastir and Antalya. All flights were on B747 old ones but well maintained. No delays smooth and efficient check-in. Business Class Lounge in Domodedovo was pretty comfortable. Seats were huge (as the aircraft's were previously with some Japanese airlines they kept what was First Class and offer it as Business). Cabin crew were courteous and efficient. Meal was excellent generous portions with a good selection but the main thing was the quality of food was of a high standard.
Seat TypeBusiness Class
Value For Money 12345
yes