Tigerair

Phuket to Hong Kong with an overnight transfer in Singapore. In-flight experince was ok. Ground service was unacceptable. Cabin crew were well trained and spoke excellent English. You pay for everything from selecting seat to prioritized boarding to drinking water on board. Seat pitch is fine I paid 20 USD for a front row. Flight was delayed 30 mins for both legs. We paid 20USD for TigerConnect which allows us to claim the boarding pass for connecting flight with no need to pass immigration. We were surprised we couldn't be checked in until 3am the next morning! No chance no place to negotiate. Even the immigration officer said it should work and agreed to let us in if we have a b/p from Tiger check-in. When we arrived in HKG our checked luggage was left in Singapore. They promised to deliver our luggage by midnight to my hotel. Not surprisingly we ended up collecting our luggage back at HK airport the next afternoon. However cabin service was quite good.

Flying from Clark to Singapore the only choices are budget carriers - I chose Tiger over Cebu Pacific because their timing allowed me 7 hours instead of 3 to make my connecting flight in Singapore. When I arrived at the airport at 6.30am along with 140 others I received the news that the scheduled 08.00 service would be departing 12.10 at the earliest. None of us had been contacted - ground staff were apologetic but said they had only just learned themselves. I felt foolish for choosing Tiger as I watched the 12.10 Cebu Pacific flight depart on time by then knowing that our plane was still on its way back from Hong Kong. Updated information was hard to come by luckily I found out just in time to change my onward flight that our departure would be more like 2pm. The flight itself was OK but it was quite bemusing that they delivered the standard "thank you for flying with us hope to see you again soon" script on landing without a hint of irony. Lesson learned - I'll not use Tiger again if I have to connect to another airline.

Took flight from Denpasar to Singapore. No problems great plane friendly staff. When I read comments about flight cancellations I realize that those who complained probably never read the terms and conditions and just ticked it without knowing these eventual consequences.

Flew from SIN to HKG on the very early morning flight on Friday 24th Jan and returned HKG to SIN on the mid morning flight on Sunday 26th Jan. Both flights departed on time and landed HKG on time and landed SIN 15 mins early. Boarding was prompt. Good effort Tigerair.

We decided to give Tiger a try for the first time we were on a pretty tight budget. The booking process was smooth enough however the airport check in would prove a nightmare. We were flying Brisbane to Sydney. Tiger does state on the booking that check in closes 45 minutes prior to departure. We made it to the airport terminal with about 55 minutes to spare. With a toddler and 3 suitcases in tow we began looking for the Tiger check in area. Signs and directions were almost non existent but we eventually found 3 self check in computers against a wall near the Jetstar area. By the time this happened we had 41 minutes to departure and the computer advised us to go to the counter. Once again the Tiger counters are difficult to find where we discovered there were no Tiger staff. The 2 Tiger check in staff members also double as the boarding staff at the gate. We had to get information from other airline staff and were told they won't be back until the next check in which was 3 hours away. By pure luck one of the staff members returned to pick something up and advised us that it would cost $85pp for the flight change. Needless to say we spent a little extra and booked Virgin. I do take full responsibility for not allowing enough time at the airport but Tiger should at least have a customer service rep available in the terminal at all times. There was simply no information available.

I booked Bangkok to Clark with Tiger Air Philippines (ex SEair) early November after Air Asia cancelled my original flights. The flight was re-timed once after I booked it but on the day operated absolutely on schedule. Cabin interior was spotless crew were friendly and even the seat pitch was decent. My only criticism is of the pricing of in-flight food - the prices are in PHP but if you want to pay in Thai Baht you pay the same figure (1PHP = 1THB) - a 35% hit which means a small bag of nuts can cost you over $8! Bring Pesos or bring your own food.

Flew SIN-BKK and BKK-SIN. Both trips were smooth. Will fly with Tiger again for my regional trips. Cheapest and value for money.

SIN-CGK SIN-HKG-SIN. A good experience with a low cost airline. The seat was comfortable compared to other low cost airlines but a little bit small legroom. Staff was friendly for both flight. Recommend flying with Tiger Airways especially for a great promotion.

Will never consider flying them again. Was refused check-in for being 5 mins past their 45 min cut off. This may have been almost understandable apart from the fact that the flight left 25 min late due to an earlier problem.

First time flying with Tigerair. BKK-SIN-JOG. Thanks to Tiger Connect easy transit in Singapore. Both flights were on time and the I had a meal as well the food was really good. The only problem is I cannot check in online. However the check-in in Bangkok was really efficient. All crew were polite and friendly.