Tigerair Australia

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 506 reviews
3/10
No Skytrax Rating
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1/10

"I would never recommend Tigerair"

(Australia)

Trip Verified | Gold Coast to Melbourne. Worst service ever. On 6th Mar I reached at the airport just 2 mins before the checkin close time. Departure time was 9:35 Am. I was just on time because there was bad weather and i had to travel to gold coast airport for about 45 mins where it should take about 20-25 mins on normal weather conditions. While i was searching for counter it took me about 2-3 mins and checkin was closed. I asked the staff to help me as its just about 3 mins, they said its very late now. You have to book another flight. Just 2-3 mins! They just wanted to earn money and this they didn't let me board-in. So I had to pay again for another flight on same day that was scheduled after about 5 hours. Such a bad experience. I would never recommend Tigerair to anyone. If this is the case, then if the flights are delayed, they should refund the money to customers, if they are so strict with customer checkin time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGold Coast to Melbourne
Date FlownMarch 2018
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Poor customer service"

(Australia)

Trip Verified | Melbourne to Sydney. If I could give negative stars I would. Poor customer service Tiger, cancelled flight, no notification and no alternatives that night or the following morning. A credit note only on offer, no refund, a refusal in fact. I had to fly with another carrier at my own expense. Tiger said due to bad weather, yet Qantas, Virgin and Jetstar were still flying to Sydney. I will never fly Tiger.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownJanuary 2018
Ground Service 12345
Value For Money 12345
no
1/10

"atrocious customer service"

(Canada)

Trip Verified | Airlie Beach to Brisbane. This airline is an absolute disgrace. We arrived early for check in even though we already checked in online. The lady working the till proceeds to tel us there is no express line, and to go in the same line as everyone else. We followed those instructions, then randomly she starts taking people through the express line who came to the airport after everyone else. This made our wait time even longer, and people who arrived after us and cut the line got top priority even though we did the same online check in and could’ve already been through. Our flight was supposed to leave at 9:15 am, and the airport has been calling people to go back through check in now to get a paper copy of their boarding passes instead of using the electronic ones on their smartphones. So people had to basically check in two times now, and we aren’t even close to boarding yet even though our flight was supposed to leave over 45 minutes ago. We have to catch a bus after the airport because our travel time doesn’t end after our flight. We are now most likely going to miss the bus we already paid for. We are frustrated, mad, and in disbelief at this atrocious customer service. This is the worst airline we have ever flown with and will not make this mistake of flying with them ever again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAirlie Beach to Brisbane
Date FlownFebruary 2018
Ground Service 12345
Value For Money 12345
no
1/10

"a disgrace to the sky you use"

(Australia)

Trip Verified | Booked on flight TT264, Melbourne to Sydney, 18.30. Flight delayed until 19.30, ok no big deal we can wait an hour. One hour later flight cancelled, yes the usual technical problems (as if anyone believes this anymore) and the plane is stranded on the Gold Coast. Tiger offered us a flight with Virgin at 7am the following morning which was too late for us. Why can't you fly us out tonight on Virgin, answer from a smarmy smirking young woman at the Tiger desk can't do it tonight. We need to be in Sydney tonight we told her, her response "Well you're not the only ones you know". Such empathy. How strange my wife an I were able to book a flight with Virgin leaving at 8pm but Tiger couldn't do the same thing for us. As far as I am concerned you are a disgrace to the sky you use.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a great flight as usual"

(United States)

Trip Verified | I travelled from Cairns to Brisbane on Tiger Australia on the 12th January 2018. It was a great flight as usual and very comfortable. It arrived into Brisbane after the last train had left but there was still a 11pm shuttle which I took to the Brisbane Transit Center. The driver of the shuttle actually dropped me off in the Brisbane CBD to help me out. I will travel on Tiger Australia in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairns to Brisbane
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Never will I fly with them again"

(United Kingdom)

Trip Verified | Melbourne to Cairns. Never ever book Tiger Airways again. They have changed our flight times by over 8 hours and therefore we are going to miss basically a whole day of our stay near to the Barrier Reef. The car hire company are now closed when we arrive so we’ve had to book with another company at an extra cost. We’ve also paid for accommodation and missing out on that for the whole day. Their customer relations are unbelievably apathetic to it all, just basically stating their terms and conditions and we can have a refund, but it’s now too late to book with another airline because of the cost. Never will I fly with them again.
Aircraft737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Cairns
Date FlownFebruary 2018
Value For Money 12345
no
1/10

"She was very rude to us"

(Vietnam)

Trip Verified | Hobart to Melbourne. We checked in at about 1300hrs (6 Feb) with Tigerair in Hobart airport. The staff said "Give me ur passport or ID" without "please". She was very rude to us. Our luggage was 2kg over. We said we will throw 1 of our bag. Then she told another guy "remember these people's faces and check them again" and threatened us as if we were robbers. We paid money to fly and we shouldn't be treated as if she did a favor for us. We had a very good trip in Tasmania but thanks to this staff, we ended up with bad feelings because of not being treated like human beings. This is the second time we traveled with Tigerair. We were very happy with its service and staff except this time. I know this is low cost airlines but even it's cheap, we also have rights to be treated like human beings.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHobart to Melbourne
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"generally had excellent flights"

(Australia)

Trip Verified | Melbourne to Adelaide. Good: The flight was at a great price point for a day before a public holiday (over $100 cheaper than the full service airlines per person), the cabin crew were friendly and professional, and the flight pushed back right on time and arrived 10 minutes early. The 737 seems to have more leg room than the A320 also used by Tiger. Pre-booked breakfast and the meal was quite tasty. Bad: The flight being rescheduled from 0820 to 0725. Not a killer, and they did give the option of moving flights or a full refund so there were other options available. Overall, I've generally had excellent flights with Tiger so I'm either 'lucky' or those who have good experiences don't bother with reviews.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Adelaide
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Plane was not comfortable at all"

(Czech Republic)

Trip Verified | Cairns to Melbourne and back on Dec 1st. Both flights delayed for more than one hour. In Cairns, we were explained that the delay is due to ATC, however all the flights by the competitor were on time. Another delay on my way back. Moreover, at Melbourne domestic airport, all the shops and coffee outlets are closed at 10pm. Plane was not comfortable at all with a very limited leg room. When compared to European low cost airlines, which I am using frequently, this one was nowhere close. Information regarding the actual boarding time in both Cairns and Melbourne were chaotic. Overall, disappointing experience.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMelbourne to Cairns
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"stranded in Melbourne"

(Australia)

Trip Verified | Brisbane to Melbourne. This airline left 4 adults and 2 very small children stranded in Melbourne and the only flight they would offer was 2 days later with no compensation except a refund of the fare paid which would take 2 weeks. We were waiting on the phone for an hour and half, then a queue for the same time, to be told that due to technical difficulties our flight was not going. We had to buy other flights to enable us to catch later flights at another airport that night for 1 person and to be at our jobs for the others, the extra nights accommodation and taxi fares and flights left us out of pocket over $3000. They refuse to do anything. Travel insurance doesn't cover technical difficulties and credit cards don't cover domestic travel, they had 4 staff on the floor that had no idea what to do. We had no car, no milk, no nappies and apart from the stress we also lost hundreds of dollars for not getting back to work. This is appalling and i wonder if it is not a rip off.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrisbane to Melbourne
Date FlownNovember 2017
Ground Service 12345
Value For Money 12345
no