✅ Trip Verified
| A regular flyer with Tigerair on the Sydney-Adelaide route, I presented myself at the automatic boarding pass machine at the departure terminal at Kingsford-Smith Airport domestic terminal at 08.01 am for a scheduled 08.45 am departure on Tuesday 12th June 2018. I had no baggage to check-in and normally would have downloaded a boarding pass prior to arriving at the airport so as to avoid contact with this airline's arrogant and rude ground staff. The automatic boarding machine told me that check-in was closed, so I spoke to the female at the start of the Tigerair check-in race who told me that check-in was closed and that I could not fly that day but could get onto a flight on Wednesday for an additional fee of $85. Given that I had no check-in baggage and would normally not even present myself at this counter, I stood my ground and was eventually given a boarding pass. I dashed to Gate 57 to find that the lounge was still full of customers and believe it or not, the aircraft to service the flight had not yet arrived at the gate. The aircraft arrived at 08.15 am and the arriving passengers commenced disembarkation at 08.22 am. Boarding for my flight commenced at 08.32 am. I believe that an unethical method is being used by Tigerair to scam timid customers into paying an additional fee under such circumstances when in the 'olden days' good customer service would have seen a boarding pass issued given that there was no reason not to do so on the part of the airline. Tigerair is a low cost airline, which according to its latest propaganda on page 5 of it's 'tigertales' magazine provides 'value, choice and innovation'. But in the scramble to make money it has dispensed with good customer service and employs arrogant and rude ground staff to intimidate customers. Sometimes it is better to pay a bit more to fly on a competitor, but always stand up for your rights as a paying customer!