✅ Verified Review
| This review is based on 2 return trips for my sons from Sydney to meet me in Perth. For the return leg, we were emailed/SMS just four hours before departure. They claimed simply Operational reasons - no further information whatsoever. After calling Customer service and in total over 60 minutes on phone, they agreed to put us in hotel in Perth. We checked with Hotel and there was no booking made for us, so we made alternative accommodation booking. everything was so inconvenient. My sons were re-booked next day on different flights back to sydney using Virgin OZ. one of those flights was re-booked by virgin themselves, without telling us untill at counter, meaning the Son.2 didn't get back until 24hrs after the scheduled return with Tigerair. Well they got back safely. But no compensation at all for the delay and loss of ones days work, and over 300km extra driving and all other expenses. Im used to Europe where after 4hrs Airline pays delay money and expenses. Whats make this Worse, i had Purchased Tigerair insurance. Which in fact is covered by CHUBB.com.AU, and you have to make the claim on seperate forms, receipts etc, not obvious when you buy the insurance. And they do not pay anything when its tiger-air problems- Classed as Operation Reasons. yet another Australian rip off. TIP, if you can afford it use a better airline. and if you are tempted by the Good prices. Dump the Insurance.