✅ Verified Review
| Sydney to Melbourne. After arriving at Sydney airport on 23/9/2017 at 10:30 (2hrs before departure), I received a sms stating my flight had been cancelled due to "engineering requirements", my new flight would be on 24/9/2017 at 13:50. I'll admit I didn't notice the date change, originally thought we had been delayed by 2 hours. I showed one of the check-in staff (who also didn't notice the date change), she told me I couldn’t check-in until 12pm (2 hrs before the new flight). So my toddler and I sat around the airport for 1.5hrs, frustrated but fine. When I tried to check-in at noon it was pointed out to me that my flight was not until the following day. My toddler and I were flying to Melb for my Mum's 70th b’day dinner (which was a big deal as my Mum has been fighting stage 4 cancer for the last year - family were coming from interstate, it was much needed celebration). When I explained the importance of our trip I was told I could try another airline (which by this stage were sold out - it was the footy finals and start of school hols), get a refund, go on standby or come back tomorrow. I wasn't pleased with any of the options, but thought the best chance was to go standby. So we waited another 2.5hrs. I asked if we would get a food voucher for a sandwich for my daughter and got a very blunt "no". At 2:30 after the final call for the 3:15 Melbourne flight, we went back to the original check-in girl (who had stated that she had put us "top of the standby list"), she told us "40 passengers are yet to book in, so it looks good for you" (so we were feeling relieved) 20mins later another staff member came & told us (& 6 other passengers who had gone standby after the cancellation) the flight was booked & the best they could offer was a 7am flight. The 7am flight was not an option for us. I then had to try & sort my airport parking, fun, fun. On our return flight, somehow my toddler and I were assigned seats in different rows! The cabin staff told me this had happened twice on the flight already. They did their best to reshuffle people, but we ended up sitting with an aisle between us. I emailed Tiger with my complaints and suggested compensation of Tiger credit to fly later in the year. They offered their "sincere apologies" but told me because I didn't take out insurance they were not going to offer any compensation. This baffled me!? Instead of offering $100 they would rather have a very unsatisfied customer? So I emailed them again and was told "we appreciate your understanding in this matter". I know flying a budget airline you take a risk of being delayed - but delayed by an hour or two, not 26! And not to be told then too bad, take out insurance next time. I wont be flying Tiger again, they’re incompetent and insensitive.