Tianjin Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 16 reviews
6/10
4 star Skytrax Rating
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4/10

"they lost the suitcase"

(Spain)

Trip Verified | The cabin crew does not know how to speak English, they lost the suitcase, telling me on a stopover in China of the error and promising me that they would send it to me with the first flight to Sydney. 9 days have passed and they still have not found it. It took me a long time to find out who to contact to get my suitcase back and not only does no one answer the phone but they pay little attention to my emails, a guy from London called me telling me that he was looking for the suitcase and finally he sent me an email where he apologized. For not having found it, leaving me without help to my fate.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Sydney via Chongqing
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Good amount seat recline"

(United Kingdom)

Trip Verified | Xi’an to London on 10th Feb 2020. Aircraft only 3.5 years old. Good amount seat recline with charger available, however the entertainment system need an upgrade. It is the coronavirus outbreak at moment, the crew did an excellent job measuring temperature and disinfected the aircraft. Excellent cabin service. I went back to spoke with cabin crew, they are willing to share their stories and experiences. The lack of entertainment system is covered by the excellent crew service.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteXi’an to London
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"plenty of room for improvement"

(Malaysia)

Trip Verified | Nanjing to Xian. The check in process for this flight was smooth. Cabin crew were friendly and courteous. Hot meal with beverages were served. However, the standard of the in flight catering was neither appealing nor appetizing. The passengers who sat next to me even returned the meal to the flight attendant. It is indeed below average. Only Chinese movies is available from the drop down LED screen. Tianjin Airlines have plenty of room for improvement.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNanjing to Xian
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew patient and polite"

(Australia)

Trip Verified | I flew business class Sydney to Tianjin. Seat is 2-2-2 layout only 3 rows, which is a lot less busy than many airlines J class. Seat comfort good, no privacy screens flat bed, you never bump your legs to the side board. Pajamas is provided and amenity is Clarins. Food i will give 3.5 due to a lack of speciality. Entertainment is 3/5 due to a lack of choice. The cabin crew decent patient and polite. Lounge at Sydney is Skyteam lounge
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSydney to Tianjin via Zhengzhou
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"couldn't be any worse"

(Australia)

Trip Verified | Moscow to Melbourne via Chongqing. The flight with this airline couldn't be any worse. There were not a single movie in English (or Russian), not even with subtitles; at the Chongqing airport passengers flying to Melbourne were not allowed to leave the airport for 20 hours, not even with Australian passports. We lost money paying for a hotel in the city, and had to seat in a small terminal with only a couple of shops and cafes for so long. The airline didn't bother to offer a food voucher. The staff of the business lounge at the terminal tried to rip us off charging $50 just to take a shower, food was awful as well. My tickets was very expensive due to the soccer word cup in Moscow.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMoscow to Melbourne via Chongqing
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"fly Tianjin Airlines again"

(Russian Federation)

Trip Verified | It was the cheapest way to go back after yet another season in Asia, and honestly I didn't expect too much. But the plane was quite new, and the cabin was in a good condition. Departed on time, unlike the connecting domestic flight (by another airline) before. There was an in-flight entertainment system available, and it seems to be modern, but after a night spent in two different airports I hardly used it for anything other than the 3D map. Although the food was served not as elegantly as some airlines do, it was quite delicious, and I could choose what I preferred on both meals, despite sitting not in the middle of the cabin. Note that there are only soft drinks available, but for me it doesn't really matter. The seats are not exactly Emirates-like, but still quite comfortable for an 8.5 hours flight. The headphones were usual cheap "earbuds" unfortunately, but they also included an adapter which I took away and which will let me plug in my own headphones on some later flight - great and I just don't understand why airlines (besides those smart few who provide multi-use washable-cup large headphones) couldn't distribute just that on request, rather than generating tons of "cheap headphones waste". The flight was smooth and arrived 15 minutes early. Definitely would fly Tianjin Airlines again if the price is right and the route will fit my plans - and will stop at Chongqing (or Tianjin where I haven't been yet as well) should I have time for that.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChongqing to Moscow
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Staff were great"

(Australia)

Trip Verified | Sydney to Tianjin via Zhengzhou. My wife and I could not have been happier with the flight, service, food and entertainment options provided. Staff were great and went out of their way to help other guests. We read a lot of reviews prior to our trip and can honestly say we did not experience 1 negative factor. Great choices on meals and entertainment, pillows and blankets, surprising amount of legroom in economy. We are going back to China soon and don't see any reason to travel with another airline. Great pricing and options for further exploration in China add to the airline's appeal.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Tianjin via Zhengzhou
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"avoid taking flights"

(United Kingdom)

Verified Review | Hefei to Quanzhou. The flight was delayed due to military practice, however we have not been informed by the staff on the ground about this. The delay lasted about several hours. I can see some flights were called out to be delayed due to weather conditions, which is false, as the weather were absolutely fine. This information as a result of a delay provided by Chinese authorities is fake, and the delay can drag on for several hours. If you travel within China, try avoid taking flights. The high-speed train is the only option for you.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHefei to Quanzhou
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"a really cheap option"

(United Kingdom)

Verified Review | Chongqing to Gatwick. Dreadful flight, although very convenient as a direct route to Chongqing and a really cheap option. The food was awful, no choice and no any bread to fill up on. No western inflight entertainment apart from 6 very old random films, mostly Christmas themed. The games didn't work and the seats / pillows were filthy. The cabin crew were nice and the toilets clean. It wouldn't take a lot to turn this around but fly prepared! Take your own pillow, entertainment and in-flight food and you'll be able to get through it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChongqing to Gatwick
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"extremely good value option"

(United Kingdom)

Verified Review | Tianjin Airlines is flying the long haul between London Gatwick and Chongqing. The fare is by far the cheapest in contrast to the other providers during the peak Xmas period. Reading the reviews, I was quite worried but the airline turns out to be good. The 10-12 hours flights has offered 3 rounds of dining, unfortunately with no option. The food portion is small but tastes great, the crews are happy to provide additional meals if there are available. The outbound flight was on time with a completely packed economy class. The return leg had a big issue, there was an engine problem with leaking oil, and this caused a 4 hour delay. Meals and beverages are provided in the airport, which meant landing in Gatwick at 10:30pm on new years eve, waiting for luggage and clearing immigration meant enjoying the new year 2017 in a taxi. When we questioned compensation or local transport arrangements, we were told ground staff in Gatwick will help, this is not the case as no one is there to help. Overall, an extremely good value option, and I will choose Tianjin Airlines again if the price is right. The seat is normal, meal is tasty but small, and crews are doing excellent jobs on answering call buttons. Only disappointment was the delay.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to CKG
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
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