Thomson Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
6/10
3 star Skytrax Rating
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3/10

Thomson Airways customer review

(United Kingdom)

Manchester-Funchal and return onboard B757-200 series. Seat pitch dreadful - tatty interior and not clean. Large wad of paper towels stuffed in trim above window about row 3 and signs of some liquid having run along the bulkhead. Roof drop down screen (no longer used) but held together with black and yellow tape. Latest announcement from the captain included reference to no more than 1 passenger to queue for front toilet for security reasons. Probably because it slows down cabin staff pushing trolleys up and down trying to sell very overpriced and poor quality food and drink. Can't avoid flying with this second rate airline when going on a package holiday booked with Thomson.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Thomson Airways customer review

(United Kingdom)

BHX-Zakynthos-BHX. Both journeys comfortable. However due to my height I paid for extra legroom seats and if the day ever comes when Thomson will not allow me to do this perhaps because of age I will have to stop using them. Even though airline food on charters is not great it was infinitely preferable to the offering currently available. IFE - I don't think there was any.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Thomson Airways customer review

(United Kingdom)

EMA-LAS PALMAS (15-10-2012) return 22-10-2012. A very uncomfortable experience and disgraceful legroom for a 4 hour flight. The crew advise moving around during the flight but this would be impossible. Drinking water is ill advised as it is almost impossible to get out of your seat to get to the toilet this increases the risk of DVT.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Thomson Airways customer review

(United Kingdom)

Just back from Crete and flew Thomson Airways on a 757-200 both ways. They really are just another budget airline and far from the best may I add. Gone are the flight meals and the inflight entertainment and in comes a trolley of overpriced microwave slop. I've flown Thomson long haul for the last 2 years and they are like night and day compared to the short haul product. The legroom is ridiculous verging on unbearable if the passenger in front reclines onto your lap.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thomson Airways customer review

(United Kingdom)

LGW to Bodrum. Outbound 8th October return to LGW 15th October. Full flights both ways. First Choice A321. Seat pitch tight. Cabin staff on both sectors worked hard and were pleasant. Didn't bother with food or drink as too expensive. Lack of IFE not a problem as had reading material. Flight Deck info was clear and informative on both flights. Only problem was both flights left and arrived at the farthest gate at LGW making for a very long walk. Overall not brilliant legroom but you get what you pay for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Thomson Airways customer review

(United Kingdom)

My wife and I flew out to Mahon on the 3rd October returning on the 10th to Manchester. Flights there and back on a full 737-800. Flight out was fine almost on time and uneventful. The Captain gave the passengers fairly regular flight updates and I would say most passengers were quite satisfied with things. Flight home about the same but the cabin crew were a little more 'in your face' when it came to selling stuff. We didn't buy any on board food as is was too expensive and the flights were only a couple of hours in any case. My only real complaint concerns the lack of leg room; this airline really does 'pack em in' tightly. Not that bothered about lack of in flight entertainment or an airline meal but having flown with Thomson many times dating back to the Britannia days I will say without hesitation that the overall product and flight experience is not the same; it is something more akin to the other low cost carriers and Thomson should take note of this.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Thomson Airways customer review

(United Kingdom)

Travel long haul to Montego Bay in May and again in September. I have travelled many times to Montego Bay with Thomsons and have seen the condition of the cabins and food get worse and worse. The planes are old and due to the delay with the delivery of the B787 they are getting even worse. Thomson should have upgraded the cabins but seem to spend money on promoting the B787. On our flight back to the UK we had to watch a video on how good it would be to be one of the first to fly the new B787. I have sat on better park benches and at this point in time I will not fly Thomson Airways again. There were 4 in my party and the extra cost was £179 per person.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Thomson Airways customer review

(United Kingdom)

I travelled to Florida May 2011 with Thomson premium seating I could not fault it. We have just returned on 28th September flying with Thomson premium seating. This time I wish we had not - it was an old first choice 767. The only difference I could see from premium and the rear cabin seats was the distance from the seat in front the seats were very hard and uncomfortable. I doubt very much if I will be travelling long haul again with Thomson.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Thomson Airways customer review

(United Kingdom)

Outbound flight from Belfast International Airport to Las Palmas was on time and the cabin crew very attentive no complaints. The return flight back from Las Palmas to Belfast International Airport was very disappointing due to a long delay of over 4 hrs. We boarded the flight an hour late and after the safety brief by the cabin crew the jet engines that were revving to go were shut down. A couple of minutes later the Pilot came on tannoy to explain he had to shut them down because there was a technical problem and the parking brake would not release. We were stuck on the plane for 3hrs because according to the Pilot the plane was registered in Canada and the Spanish airplane mechanics refused to fix the problem for this reason. The pilot was not to blame and kept us informed of progress although passengers were becoming restless and angry by the delay. Fortunately the problem which in all intents and purposes was probably minor was fixed after 3 hrs and the plane eventually took off. I urge Thomson Airways to review the logic of using aircraft that are registered to another country outside of Europe for this causes added problems and delays.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Thomson Airways customer review

(United Kingdom)

Dreadful food and unbelievably bad customer service on our flight home. I flew from Sharm El Sheik to Luton on 26.9.12. Despite it being a 5 hour flight there was no meal included so I bought a bacon baguette to eat. The baguette had been in the heater for so long that it was rock hard so I gave up trying to eat the bread and pulled out the single piece of bacon. It was revolting so I ate none of it. When the stewardess came to collect the waste I gave her the uneaten baguette and told her it was disgusting. Her response was not 'sorry' not 'can we offer you something else' and not 'would you like your money back'. Her response was 'do you want to fill in a feedback form'. If that is how Thomson train their staff to respond to a complaint they have much to learn about customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no