Thomson Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
6/10
3 star Skytrax Rating
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3/10

Thomson Airways customer review

(United Kingdom)

Flew Manchester to Sharm on 8/11/12 and returned 22/11/12. Flight out OK as we had 3 seats between two of us. Flight back really uncomfortable due to poor cramped seating. We knew about the new catering arrangements and took our own food on both journeys as the Thomson offerings seem poor value for money. The lack of entertainment on a 6 hour flight is a joke. Staff on both flights were OK but they are obviously under orders to make as much money as possible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomson Airways customer review

(United Kingdom)

Flew to Cape Verde in July and after reading comments regarding the aircraft and leg room felt compelled to write a review. 757-200 series was old cramped and had no leg room whatsoever. Middle Toilet was blocked resulting in large queues and they ran out of tea and coffee on return journey. Again no in flight entertainment even though the flight was 5.5 hours long. After this flight I will be seriously considering flying Thomson again unless you pay for an upgraded seat or happen to be lucky and sit behind the toilet block where there is plenty of leg room!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Thomson Airways customer review

(United Kingdom)

Manchester - Marsa Alam 06/11/12 return 20/11/12. No premium economy cabin available on either flight. Suffered nearly six hours in unbelievable cramped conditions as far too many seats are crammed into the aircraft. Situation made worse when passenger in front of me decided to "fully" recline his seat further reducing what little space I had. Warm wine with tasteless microwaved panini was very expensive. In flight entertainment non existent. Cabin crew on return flight considered far from "friendly" saving any smiles for disembarkation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Thomson Airways customer review

(United Kingdom)

Flew from Manchester to Marsa Alam and back. No entertainment on the plane. Very cramped for 5.5 hours. On the way back sold out of food when they got to me only had snack box and soup no bread. The cabin crew were great despite the problems they had to deal with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomson Airways customer review

(United Kingdom)

Flight out from Manchester the Sharm at 13.55 on 2nd November good size plane. Warm enough. Staff friendly helpful and efficient. Very disappointed about no in flight entertainment. We expected it so packed the books in the suitcases. Couldn't hear anything the captain was telling us over the tannoy because he was too quiet. Return flight 9th November 18.30. Delayed an hour but nobody was told in fact at 7.15 pm the screens showed our flight departed which was a bit disconcerting. We got into the smallest most uncomfortable plane I've ever been on. Cramped to the point every time the rude staff went up and down the aisle I got knocked sideways. The seats reclined to the point where the person in front was laid on you. I'm 5ft2 and my knees were touching the seat in front. Staff were rude and inefficient. The plane was freezing. Given the choice I will never fly Thomson again. 6 hours if far too long to be cold uncomfortable and have nothing to take your mind off it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thomson Airways customer review

(United Kingdom)

Flew Manchester to Sharm 7/11/12 returned 14/11/12. Flight out day flight cabin was unbearably hot - they sold lots of drinks return flight night flight cabin freezing - they were selling fleece blankets. Is this a coincidence? Service going out was ok but return flight was poor they ran out of chips no fresh sandwiches and we were row 7. Seating is unbelievably tight and the seats still recline which makes the space between you and the person in front unacceptable. We are frequent flyers on budget Airlines and know what to expect and have become accustomed to service levels so it came as a shock that Thomsons fell far below our expectations and indeed the levels we enjoy from budget airlines. We would never recommend Thomson and we would avoid using them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
2/10

Thomson Airways customer review

(United Kingdom)

Flew GLA to Sharm El Sheikh on 27th Oct - back on 5th Nov. Flight out was bearable mainly due to it being only 70% full - we had 3 seats between 2 people so could stretch out. No warning that there would be no in-flight entertainment - 6 hours is a long time to pass with no distractions. Having been ripped off for excess baggage at check-in we were further stiffed by the price of in-flight food - although in fairness the chicken sandwiches were edible. However return journey was a nightmare. Fully loaded it also felt as if an extra row had been put in the front cabin. Added to the joys of a child kicking the back of my seat a faulty tray table led to my husband wearing more of his drinks than he managed to consume and both of us struggled to get into any sort of position where we could be remotely comfortable. These seats are obviously designed with smaller than average passengers in mind. The worst aspect of the flight home was the food. Very little on offer. If we ever have to resort to flying with this company again we'll take a cool-bag and buy sandwiches at the airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Thomson Airways customer review

(United Kingdom)

MAN - Montego Bay on 767 G-OOBK. Ex First Choice Aircraft. To sum up - "The Big Sale". You pay for everything except your meal and one cup of tea or coffee. Even water costs. They do a bar service first so you do not receive your meal until at least a good hour after departure. Then its Duty Free sales followed by 2 or 3 further bar runs. IFE is on a loop unless you want to pay an extra £5 to upgrade to the On Demand system. This uses the same screen and handset on the seat back. They just go to the back of the cabin and punch in your seat number. You get issued with a head set once which you have to keep for the way home. If you lose it then you have to pay for another set. An adapter is included and required if you want to use your own headset.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Thomson Airways customer review

(United Kingdom)

BHX - Antalya - TOM253 Boeing 757-200 (same plane inbound / outbound). What's happened to Thomson Airways? - It seems in the space of a year it has become a flying cash register. We were unprepared for a 4.5 flight as I had not read or seen anywhere that inflight entertainment had been cut from the budget for this year. Apparently no-one watched it according to the cabin staff however on both inbound and outbound I counted the 18 seats around me and only one person had anything to do. The past inflight meals were garbage but at least edible on occasions and were actually something you looked forward to but the simple thing is its paid for as part of your initial holiday cost - it just does not feel right paying cash at inflated prices for something that represents less value than the old style inflight meals. Seats are small you can see where the rows are altered against the window alignment. One steward seemed really grumpy on the outbound but was smiling on the inbound but as we were last flight of the day for the team they were as keen to get home as us.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thomson Airways customer review

(United Kingdom)

Flew premium economy long haul to the Caribbean we made an excellent decision to go premium! Staff were very helpful and kept us supplied with drinks. If staff weren't serving you could always ask for a drink or snack and they'd organise something. Leg room was fantastic even when passenger in front reclined their seat lots of space to stretch out. Complimentary pack was useful but not essential. Blankets issued on both outward and return flights with neck pillow neither were used on outward flight but were good for the night flight home. Seat width more than adequate and seat was fairly firm fine on the outward day flight but on the return overnight I found the seat very hard after a few hours. However sitting on the neck pillow helped. The only criticism I have was that the film choices were very poor and fairly old. Also the plane interior was showing signs of age the seat storage fell apart easily and spilt contents on the floor some neck rests wouldn't adjust on some seats. However I really enjoyed flying Thomson and would recommend premium economy to anyone flying long haul.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes