Thomson Airways

EDI-ACE-EDI. Both outbound and inbound journeys fairly comfortable on a B757-200 having paid for 'Extra Legroom Seats'. I would not travel on this airline if I had to use standard seats as the pitch is 'tight' at around 28''. The food and drink for purchase was reasonable in quality but rather highly priced in my opinion. Cabin crew GLA based were kept busy throughout and were friendly. Flights operated on time. Hold baggage arrival a bit slow at EDI perhaps as aircraft was parked on a remote stand?

Thomson used to be one of the best airlines for short haul - how things have changed. Flight to Sharm El Sheikh with nothing more to do than look at the seat in front of me! I will never fly them again unless they bring back the Inflight Entertainment and the proper Inflight meal.

18.11.12 MAN-PFO on board B757-200. Our 9am slot was delayed twice for air traffic control reasons even though we were all onboard at 8.50am. At 9.50am taxied onto the runway braked heavily taxied off and stopped. Repairs completed about 11.15am and then pilot had to wait for fuel top up. At 11.30am fuelling completed and then another air traffic delay. Eventually took off 12 noon and once in the air were offered a small carton of orange and a 2 finger KitKat to compensate for the 3 hours we had already sat on this old aircraft with no individual air conditioning vents and one of the smallest seat pitches in the industry. With the 4.5 hour flight we spent 7.5 on that aircraft. Unfortunately our return 2 weeks later was on the same aircraft but at least we got off on time. Never again.

London Gatwick to Puerto Plata (Dominican Republic) on 22nd of November and returned on 30th of November. The Long haul product was fantastic. The flight out was very long due to head winds but the 767 used whilst being full was still very open and airy. The flight home was a bit of a surprise as the plane that we were supposed to fly home on had one of its emergency slides deployed after landing and after the allotted boarding time had passed we were told by the Captain that unfortunately the plane could not fly with a full complement of passenger and that 50 people would have to be left behind to legally fly. As this was not an option for the Captain all 258 of us were put up over night in a 4 star hotel. Staff were fantastic answering all questions and keeping us informed at all times. A 15 hour delay and most was spent in a very nice hotel. We still returned on the Friday but at 8pm rather than 6am. I found the food very nice and plentiful however take lots of money for drinks. The in-flight entertainment looked good and varied but I listened to my iPod and slept so didn't use it. All in all I was very impressed and would fly long haul again with them.

What a change a year makes having used Thomson for the last 5 years of holidays which have all been excellent we decided we would have no problems booking our August honeymoon to Cyprus. The flights there and back were a complete nightmare! Our outbound flight we found out that the in-flight entertainment and in-flight meals had been scrapped on short haul flights. We only found out about this 3 hours into the flight when we questioned the stewardess when the meals were being served. At this point all hot food had been done with so we had to settle with cold cream teas. On the return flight with the knowledge of the meals situation on the plane we knew we had to purchase them during the hot meals service. Due to our seating location on row 24 E and F by the time the meal trolleys from both ends of the plane had reached our seats they had run out of practically everything. Only Soups and a few snack pots where left. There was several items on the menu that where not even available at the start of the flight. Not the comprehensive snacks menu you see in the brochure. The overall feel of the flights was of a cheap budget company. Not the sort of flight we expected to get for what we had paid for. Never again with Thomson!

Flew LGW-ACE on 13th November ageing B757 AW The seats were so close that when the person in front reclined the seat back it hit my right knee. I really cannot see how this airline can have certification for such a seating plan. God forbid in an emergency situation I cannot see how you could exit quickly. Very expensive food no entertainment rude staff. The return flight was a tad better ACE-LGW 27th November solely because the aircraft was a newer B737-800 however it was still cramped. I will not travel with Thomson again in these conditions.

We have travelled on many Thomson flights/holidays with and without children and used to look forward to the flight as the first part of our holiday. Not any more. What an endurance test! The seats are so cramped hard and uncomfortable. Doing exercises to prevent DVT impossible! With the unsubtle removal of the back- of-the-seat-storage nets to try to create a feeling of more leg room we were left with nowhere to put book glasses and ever-needed purse/wallet. The cabin staff (sales girls) had to start by going through the plane offering "comfort bags" at a mere £5! (containing a blanket pillow). Drinks are dispensed slowly as "food" items are sold at the same time. We were 1.5 hours into our flight before we had a drink which were expensive eg gin/tonic £5.20. The "food" on offer was horrible. Please bring back the hot meals - we don't mind paying a few pounds for them. Our 4.5 hour flight had no entertainment music radio or film. Overall a huge disappointment and takes cost-cutting to new depths. Worse than many of the low cost carriers.

Took 90 minutes to get through check-in at Sharm El Sheilkh. One check-in desk for LGW TOM235 queues getting muddled then refusing to open extra check-in desks. Tempers were frayed flights getting delayed and some passengers getting checked in with flights wating. Thomson reps just leaning on desks with head in hands! Thomas Cook check-ins just sailed through. After 40 years and many a trip to Sharm never seen it as bad as that. Why have all those flights on one day the airport is not that busy on other days. Never again!

Avoid this airline on short haul at all costs. The comfort entertainment food customer service by cabin crew are deplorable. As it was a short haul flight there was no choice of cabin class. If you cannot get extra leg room you need to be a midget. The food is disgusting. We were most upset with the care and attention of the cabin crew they showed none. I felt like an inconvenience to them. I will never fly with this airline again.

Flew Barbados to Gatwick as part of charter P and O post cruise package. Paid to upgrade to PE and paid another £15 to secure two seats together which seems a rip off. This has to rate as one of the worst flights I've ever done. Apart from fresh fruit the food was virtually inedible coffee and tea so strong that a bitter taste was left in my mouth. No extra pillows offered and the seat was hard with a very limited recline. My bulkhead seat had less leg room to stretch out than I have in BA's economy. I dread to think what economy seats must have been like if this was my experience in PE. Never again. 8 hours in this discomfort is totally unacceptable.