Thomson Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
6/10
3 star Skytrax Rating
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3/10

Thomson Airways customer review

(United Kingdom)

We have always used Thomson for both our short mid and long haul holidays and there seems to be a sudden drop in the flight standards. We flew Manchester to Antalya for a Christmas break and the flight out was ok but the return flight was terrible. Luckily we were prepared with warm clothes snacks and entertainment and I can understand them being short staffed over Christmas but the crew just looked bored. No smiles on boarding no help with loading bags the safety check was non-existent. My window was covered in some sticky pink substance which I had to clean myself as the crew were too busy trying to do 3 booze/food runs during the 4 hour flight to even pay attention. Worst of all was the behaviour of the other passengers kids running up and down the aisle groups of men playing loud music on their phones people hanging over the backs of seats shouting to their mates one kid was playing with a laser pointer and then during landing one passenger was still happily playing with his mobile. The crew never said a word they just sold as much duty-free as they could and then vanished into the back. I cannot fault the service of Thomson staff in-store but this year we will seriously consider choosing another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thomson Airways customer review

(United Kingdom)

We flew from Gatwick to Salzburg and back (22/12 and 29/12) on a 737-800. I pre-booked seats together and selected seats 11A and B. Thankfully both flights were short as space was very cramped - my husband is 6 ft 5 and his knees touched the seat in front (I know we could have paid for extra legroom but this is a rip-off especially for a short flight). On boarding at Gatwick we were bussed out to the plane and boarded up a set of steps getting soaked as it was pouring with rain and instead of calling us by seat number they boarded everyone together causing a queue out on the aircraft steps. Late in leaving although no reason was given. As it was a short flight the choice of food was extremely limited - although there was enough time to bring around duty free. On return by the time the food service reached us they were pretty much out of all hot options just managing to rustle up 2 bacon baguettes for £3.90 each - these tasted synthetic and had a measly bit of bacon and nothing else in them. Don't bother to buy food on board either take some from home or buy at the airport - much nicer. On the return flight there was chewing gum stuck to the seat in front of me and a couple of wrappers left lying around. I have flown with Thomson Airway's predecessor Britannia for years and the service has progressively got worse even for a charter airline. It now feels like they are cramming cattle onto planes instead of people - I would certainly think twice about using them in future certainly for any flight over 2 hours long.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Thomson Airways customer review

(United Kingdom)

How do Thomson Airways really expect customers to return to them now. Our family have been very loyal to them in the past but their 'short' haul flight to Sharm el Sheikh was a diabolical experience in tightly packed conditions. There is no longer in flight entertainment or decent food because it is not considered to be a long enough flight to provide them - it is over 5 hours. When we complained to staff we were told that people did not want them. Are they serious? This is not acceptable to us and will not fly again with them until they change this policy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thomson Airways customer review

(United Kingdom)

Premium Cabin Manchester - Varadero Cuba. Bulkhead seats 3F and 3G and 2A and 2B on return. Do not book these seats in premium cabin. Row 3 is better than row 2 but there is no legroom and you might as well sit in economy. Row 2 is extra squashed and the lights from the galley are bright on a night flight as the curtain is constantly being opened etc. The crew seat is on the other side of the bulkhead so every time the crew got up it banged and woke me up. There is a 'reduced service' and night to 'let you sleep' but they still bring put the duty free etc. The plane was an old First Choice plane that was really tatty. Hopefully the new Dreamliner will be a lot better. Was a horrible return flight and I think we might as well have saved the money and gone economy.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomson Airways customer review

(United Kingdom)

We flew from Cardiff to Sharm el Shiek on 10th Dec 2012 and back on the 17th. This is a 5 hour flight out and 6 hours back. With no inflight entertainment! There were lots of children on board with absolutely nothing to keep them occupied for the flight. This is acceptable for a flight of up to 3 hours but not longer. If there is any alternative to Thomson Holidays in future we will be booking with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thomson Airways customer review

(United Kingdom)

Have flown with Thomson Glasgow-Funchal for 10 years and noticed a general overall deterioration not only in flight quality etc but in check in times and rush to board at Funchal allowing very little time to relax prior to flight this should not be too difficult to improve. Unfortunately it is Thomson or nothing from Scotland. It would seem that Thomson are ignoring these reviews.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Thomson Airways customer review

(United Kingdom)

Flew to Madeira from East Midlands. Flight left on time with quite a few spare seats. Very disappointed with the cleanliness of the interior of the plane. Substances were splattered over the tray seat and menu card. When this was brought to the attention of a member of cabin crew I was informed that "it was probably just tomato juice." This is not the first time we have experienced dirty interiors on Thomson flights but feel on this occasion we had to complain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thomson Airways customer review

(United Kingdom)

Flew from Manchester to Tunisia on 2nd December flight was 6am and left at 9.04am - the excuse was staff problems. Arriving at the airport at 4am and having to wait 5 hours is awful but Thomson could not care less. On the plane a 737/800 was ok the seat space was terrible and staff rude and bad tempered. Return journey on the 16th December was a lot better and landed almost on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Thomson Airways customer review

(United Kingdom)

Newcastle to Las Palmas (Gran Canaria) Dec 2012. Both flights on B737-800. Usual Thomson Faux leather seats not the most comfortable. Just because it has recaro written on it doesn't make it comfortable. In flight entertainment was non-existent. Inflight meals non-existent. The outbound aircraft had even had the radio channels disabled in the armrests! Leg room was minimal luckily the person in front of me didn't recline their seats on the outbound or inbound flights. The crew on both flights were professional but are basically just sales people/cleaners. The levels of comfort and service that Thomson now provide would never have been allowed to exist in the days of Britannia before the bottom line became more important than customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thomson Airways customer review

(United Kingdom)

EDI-ACE-EDI. Both outbound and inbound journeys fairly comfortable on a B757-200 having paid for 'Extra Legroom Seats'. I would not travel on this airline if I had to use standard seats as the pitch is 'tight' at around 28''. The food and drink for purchase was reasonable in quality but rather highly priced in my opinion. Cabin crew GLA based were kept busy throughout and were friendly. Flights operated on time. Hold baggage arrival a bit slow at EDI perhaps as aircraft was parked on a remote stand?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no