Thomson Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
6/10
3 star Skytrax Rating
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2/10

Thomson Airways customer review

(United Kingdom)

My review is pretty mixed as I had a terrible impression on the way out but a much better one coming home. Plane was brand new so lovely. We had the screens drop down to show us how far we had to fly where we were temperature etc. Cabin crew on the other hand were awful. Never met such a miserable bunch of people who clearly hate their jobs! Everything was too much trouble! Service was appalling. No smiles nothing! Flight was on time. I couldn't wait to get off the plane once we landed in Lanzarote! No hello no goodbye just grunts and huffs. Food was disgusting and dried up but coffee was nice. Coming home plane was a bit of an old banger our seats were ripped arm rests were falling apart and the drop down trays were too big so didn't come down properly if you were over a size 12. The crew however were lovely. All smiles hellos goodbyes and enjoying the banter we had with them. Food was still gross from what we could see from other passengers but coffee was still nice and the service was excellent. Food and drink is very over priced for what it is.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Thomson Airways customer review

(United Kingdom)

Having just flown to Menorca and return with my wife and 2 daughters we found the experience to be ok. I think even though its a short haul flight some sort of entertainment would have been good to occupy the children (cartoons or something for them). The food was bland I had a bacon baguette which was flat nearly tasteless and too expensive for what it was. Return the airline back to how it used to be a pleasure to fly not as it is now.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Thomson Airways customer review

(United Kingdom)

Port Santo Madeira to Gatwick on 6th August 2013. I have been using Thomsons for years and their hostess service continues to deteriorate each year. Flight was delayed an hour passengers are tired hungry and freezing cold. Thomsons crew respond to this by running out of hot food. Except for powdered soup and hot water for which they charge 3 pounds they also expect you to pay for blankets. This service is a disgrace if you want to call it that. Why don't you cut margins even more and dispense with cabin crew all together you could just have some one to do the safety announcements next year you'll probably start charging for oxygen masks too. Wake up Thomson this service is appalling and I for one won't be choosing Thomson next year.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Thomson Airways customer review

(United Kingdom)

Manchester to Dalaman Turkey and return June/July 2013. We booked extra leg room seats at a cost of £100. Seats good but unfortunately on both journeys had a 3 year old in seat behind who continually kicked our seat and kept putting tray table up and down. We asked parents to stop this but they did nothing except say "he's 3 years old". Really spoilt our journey. Stewardesses said they couldn't do anything. Won't be paying extra for leg room seats in future. Very poor customer care.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomson Airways customer review

(United Kingdom)

1st June 2013 from Ibiza to Gatwick with scheduled departure time of 11.50am. Departed at 20.30pm meaning a delay of over 8 hours (this after finding out that it wasn't just delayed it was cancelled). The flight wasn't just cancelled we were told once we had checked in that we would be flying with ‘Hi Fly’despite booking to fly with Thomson. The staff at Hi Fly made us all not confident on the trip. We were sitting on the plane for over an hour while the staff were running around looking unsure of what to do. This was our honeymoon and it was a bitter end to what was an amazing honeymoon.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thomson Airways customer review

(United Kingdom)

TOM 4555 Mahon - Gatwick on 5th July 2013. Booked flights and extra legroom seats 11 months ago aircraft changed to a B787 Dreamliner. Expected to be given seats in the front section of the aircraft instead allocated seats in Row 30 despite plenty of seats available up front. Row 30 is a nightmare on this aircraft - the window seats have a pillar in front which restricts the angle the passenger can sit the space in front of the next two seats each side B C G H are used as a waiting area by people waiting to use the toilets and seats D E and F are immediately behind the toilets and used as a gangway between the two aisles by both passengers and flight attendants. Added to that the seats are narrow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Thomson Airways customer review

(United Kingdom)

BHX-JSI return. Outward crew pleasant and friendly refreshingly so for Thomson return not so. Both ways plane was old and tatty looking and very uncomfortable despite us having "extra legroom" seats. How often do they get a clean? the tray table contained remnants of what appeared to be the previous passengers baby food and there was rubbish in the seat pocket. On the return flight the seem to have employed a crew member to do nothing but continually screech over the PA system virtually reading through the entire reading collateral of the seat pocket in a desperate attempt to make you buy duty free scent food drinks scratch cards charity donations details of websites questionnaires rinse and repeat. Some of us may have liked a nap impossible. I could understand if they pitched themselves as a "cheap and cheerful" airline but they seemed to have removed every last frill and upped their prices while constantly trying to pretend they care about their passengers. For what we paid for a return 3 hour flight on Thomson we flew return to Bali with a full service airline in comfort with food drinks and great crew. We are booking the Caribbean for later in the year and will now make the trek to Gatwick in order to avoid using Thomson.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Thomson Airways customer review

(United Kingdom)

Bristol - Malaga return 7th July - 14th July outbound flight excellent extra legroom seats plenty of space cabin crew very attentive and helpful and flight arrived 20 minutes early. Return journey again extra legroom seats but this time cabin crew couldn't be bothered did not greet us upon entering everything seemed too much trouble food and drink reasonably priced knew there was no entertainment so took an ipad captain very informative but let down by rude cabin crew - something which can easily be rectified!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Thomson Airways customer review

(United Kingdom)

27 June Gatwick to Antalya. On Dreamliner. Not informed of this at check in although we had pre-booked seats in rows 6&7 changed to rows 3&4 with no explanation. Not overly impressed by this new superliner. The seats in premium were a huge disappointment. The recliner is not as much as older models and the reclining leg rest is not sufficient. 4 July flew back again on dreamliner. Our seat bookings had been changed and this time to rows 17&18. No real apologies by staff at Antalya or Thomson. Although seats recline back further and good leg room still has that 'squashed' feeling. Crew on both flights were not the usual happy charming staff and in fact the outbound flight in premium were very rude and not interested at being on this plane at all! A great disappointment all around and not the usual Thomson delight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thomson Airways customer review

(United Kingdom)

Flew Manchester to Ibiza return. Outbound was acceptable with at least a map to know where the plane is. On the return the seats were appalling. The magazines and safety booklets were in a slot behind the person in front's headrest and therefore nowhere to put a plastic bottle or wedge a book in. The cabin staff were nothing but rude and unhelpful when we asked why this facility had been taken away suggesting that they were offering more leg room! I certainly will never do short haul with this airline again and only premium economy in long haul!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no