Thomson Airways

Do not fly with Thomson to Corfu. Thomson line all passengers up outside the airport in very long queues whilst all other airline passengers just wander through to check in! It means you fry out in the sun or at worse get soaked whilst you wait and wait! Then its a rush to get through security and its a choice between nipping to the loo or visiting the duty free shop as there is no time to do both! It just seems to be Thomson passengers who are forced to do this! Once on the plane the seat width is appalling and the planes are dirty. I went to look through a flight magazine but it was held together with chewing gum! All staff want to do is sell. Once landed you wait for ages to be released from the torture on this occasion the steps brought to the airport hit the plane! You just have to laugh!

Delayed for over 8 hours at Dalaman airport. Flight should have landed at Gatwick at 17.00 on the 2/9/13.arrived home at 02.00 am on the 3/9/2013. No Thomson staff at all in Dalaman airport. Announcements were inaudible. All we could do was look at the screens for any updates. After eventually boarding the plane 8 hours later. We were not even given a complimentary drink. No hot food was boarded on the plane for the passengers as this was due to Thomson not wanting no more delays. Once we were on the plane we were told the passengers flying from Gatwick to Dalaman had eaten the hot food.

We flew from London to Rhodes and return. We paid over £900 for the trip. It was awful. It is like flying on a shop. No service at all. Worse was yet to come. We were delayed nearly 4 hours on our return on Saturday night. No announcements were made. Vague apologies and a voucher. People with babies and small children were just left. Not a member of staff to be seen. It was appalling. They may have a new aircraft but their services and staff are dreadful. Never again. We will never fly with Thomson again. Absolutely dreadful and a complete rip off.

Returned from Lanzarote Friday morning flight delayed 4 hours first choice rep only seen at a distance at check in no explanation given for delay just handed inadequate 6 euro vouchers for food etc departure gate given as 2 then removed and replaced much later as 4. Still nobody to explain the delay queuing for the flight unhappy staff member said they were cleaning the plane got on the plane pilot explained that there was a problem with hydraulics and they had to send to Luton for part to fix it before flying out to us which suggested we were on the fixed plane however when a customer asked whether there would be hot food on the flight the attendant said no as it was on the other plane!

Just got back from Mexico Cancun travelled from Birmingham airport from 24/8/2013 to 31/8/2013 for 1 week. It was a 10 hour flight and I was appalled at level of service. Outbound to Mexico stewardess was not friendly when I asked for blanket told they had all been handed out. Air conditioning was either too hot or too cold all toilets were blocked near to arrival and closed off! Any cold soft drinks had to be purchased. Stewardesses always in a rush and not approachable. On the flight back the blankets were put on the seats prior to boarding air conditioning was terrible again no complimentary water for a 10 hour flight. This time I was given a beef meal which I don't eat for religious reasons. Seats very uncomfortable for a long haul 10 hour flight tables loose nearly falling off. Was not given any ear plugs told they were given out. They need to improve.

Trip from Gatwick to Sal Cape Verde. Due to take off at 1350 but sat on Gatwick airport Tarmac until 1600 whilst engineers tried to fix an unspecified 'minor fault' on our Boeing 757-200. This plane looks tatty and old clearly he safety warning system agrees. This review can only get worse. The pilot is waffling on about the unspecified problem.

Gatwick-Kefalonia-Gatwick a short flight but pleasant. Staff efficient and friendly offering the chance to purchase hot food right at the start and the chance of a drink before leaving us for a while to catch up on some sleep. Offered drinks a second time on this short flight along with duty free. Couldn't ask anymore really no pushy sales got what I expected and got off.. Return v similar only one drinks service but it felt about right. TV screens showing journey also used on both flights wish all Thomson's short haul flights had at least this.

Flight from Birmingham airport 25th July 2013 flight number TOM262 to Marrakech. Returned 8th August TOM 263. Informed on departure that a stewardess was off sick our co-operation was requested by the captain due to this. 1 hr 10 mins after take off drinks were served to us. The toilets then broke causing long queues. Stroppy sullen staff too busy talking to each other than to meet and greet passengers. Return flight as expected - as poor as anticipated. One cabin crew member spent the entire flight encouraging customers to buy duty free donate to their chosen charity. It was a night flight so a few moments peace would have been ideal. First and last time we will use Thomson.

Manchester to Mahon and return for a week's holiday. Outbound flight was on time and with no hitches to speak of. Return flight was a totally different experience. Arrived at the airport in good time and was expecting a 20.30 departure back to Manchester. Boarding time came and went departure time also and we could see the aircraft waiting for us in front of the boarding gate. We waited and waited until the aircraft Captain came into the lounge informing us of a technical problem which was not going to allow him to fly the plane home. They were hoping to get an engineer over from Palma but this did not happen. No flight home that night and after a 3 hour wait were out of the airport and to a hotel at nearly 02.00. Finally got off the ground at 12.30 the following day and eventually was nearly 16 hours late arriving in Manchester. The entire experience soured what had been an enjoyable holiday.

Palma to Edinburgh 11th June. Absolute nightmare 21 hour flight delay in total. We went through hell with Thomson pushing the flight back on several occasions and then eventually cancelling it at 2.30 am on the 12th. Thomson knew this flight was never going to take off on the 11th and still they would not come clean and cancel it at a decent time of day. We were bussed to hotels at 4.00 am back to the airport at 11.00 am and did not take off until 4.30pm on 12th. Thomson staff on the ground at Palma were non existent. If it had not been for the captain and cabin crew on our flight we might still be in Palma airport!