Thomson Airways

We flew on the new Dreamliner in premium on 19th September. We normally fly BA from Gatwick but could not be bothered with the 4 hr drive down but I wish I had. The crew on both flights were poor unprofessional and quite frankly Thomson needs to sort their customer service out. The premium seat were uncomfortable and my wife who is a size 10 could not get out of the middle seat when the front seat was reclined! How in an emergency would they get out! Overall very poor and would not use again.

I flew from Gatwick to Aruba in late June 2013. Flight took off exactly on time - flight staff were all very attentive and well mannered. Food and beverages were adequate given that we were traveling economy. My wife had a vegetarian option for her meal but said that it was unappetising. The seat back entertainment was mach appreciated on a 10 hour flight. I note quite a few negative reviews on here but honestly I would struggle to find any issues to raise.

Flew with Thomson as part of package holiday from BHX to RHO and return. Booked extra legroom and very satisfied with the space provided. Both flights on B757 and on time return one had the old style seats thankfully now in dark blue leather instead of hideous bright green of First Choice. Outbound one of cabin crew was ill so spent last hour of flight stuck in seats. Return flight much better. Friendly captain who spent time talking to passengers in first 2/3 rows before takeoff then kept us entertained throughout the journey. Cabin crew very friendly possibly result of captain's attitude. The low scores are reflection of lack of proper food inflight entertainment and high costs relating to extra legroom seats and more luggage allowance. The "fast food" style catering is overpriced and smells horrible.

My husband and I have been flying with Thomson for over 10 years and have experienced small planes big planes old planes. But have always felt safe (I'm nervous flyer). We got back from Zante 14th September on a new plane and went out on a new plane. A comfortable flight.

Travelled to Cuba on 3rd Sep 2013 from Manchester on flight TOM 122/3 returning on 17th Sep 2013. Both the outbound flight and the return flight were delayed 4 hours. We were not given a satisfactory reason just a £5 voucher - what a joke! We have flown with Thomson for years and were surprised to see just how much their service has deteriorated. Aircraft was freezing cold in both directions. We only had one very poor meal on the outbound flight and one even worse meal on the return plus a poor excuse for a breakfast - fruit smoothie and fruit Danish pastry. Only one drink was served during the 10 hours flight - which is disgusting. The cabin crew were not professional at all. They were only interested in trying to push duty free products. We can remember a time when cabin crew looked well groomed and professional. The aircraft's are old and dated and very uncomfortable especially for a long haul flight. Appalling service and Thomson should be ashamed of themselves. I believe that Thomson will no longer be flying to Cuba after April 2014 but they are not geared up for any long haul destination. We are looking at using Virgin next time.

Supposed to travel to Majorca on a Thomson flight ended up on a Jetair (Belgium airline) with a later flight time of approx 6 hours. No inflight entertainment except watching the cabin crew trying to interpret what passengers wanted to drink (poor English) no duty free no snacks available and on return flight a 'free for all when boarding leading to congestion on aircraft. This airline has same livery as Thomson but is a poor facsimile.

Looks as if I travelled on the same 787 Dreamliner as G Parkinson (16/09/2013) TOM 144 MAN to CUN. (14.09.2013) and return 21/09/2013 TOM 145. Though in economy with legroom of 33/34" both ways 13A/B outbound and 19A/B inward the flight was comfortable and crew both ways were excellent no problem sleeping on return as fortunately on both legs we had passengers in front who were not the selfish type insisting on reclining seats. The only reason I have downgraded food is because 1): being allergic to mushrooms the meal outbound was chicken a la king and stacked with mushroom (told by wife that it was very good) and 2) breakfast on return was very poor quality orange juice yoghurt and a block of bread/cake with no spread (most people seemed to leave this "appetizing dish").

Our flight to Paphos on 28th August was all going smoothly all passengers had boarded not by jetty but by having to walk across the tarmac. Everyone was on board the doors were closed and steps taken away before the scheduled time of departure and there we sat after about 10 minutes we were informed by the flight crew that we had missed our slot due to the unavailability of the push back tug and we would not be departing for 1 hour and 45 mins. The plane was eventually pushed back to a concrete stand in the middle of the airport and surround by barriers. We sat there for over an hour and were then informed that when the barriers were removed we would depart. This is not our first experience of delay with Thomson on flights to Cyprus. Our return flight times had been changed twice in a week which we found rather unusual as we were well into the season and would have thought that Thomson would have known there return flight times. In June we have another problem with a flight to Paphos when the computer required a part we were told as this was an old computer it would take time to reboot and so we sat again on the tarmac. What is the problem with Thomson flights to Paphos from Gatwick. As today my daughters flight to Paphos has yet again been delay for over an hour as of now I do not know the problem but when I do I will inform you. It seems that Thomson just want full flights and take any slot available that other Airlines refuse.

Friday 13th September. Flew back from Naples airport. Do not wish to repeat this experience in a hurry! Flight on way out okay however flight on way back was in an old 757 plane. Impossible to alter air conditioning during the flight which according to pilot was due to the old design of the plane! Several people complained about this. Worst part was the very long wait for any kind of customer service. After waiting for what seemed like hours for air hostesses to serve us we were kindly or not so kindly informed that they had run out of paninis and sandwiches and the only hot food available was soup or chips. Chocolate fingers and Pringles does not constitute a proper meal. Why can't we go back to the good old days where meals were included as part of the flying experience and you didn't have to pay extra to sit with the person you are travelling with or pay extra for going over the miserly 15kg limit for hold luggage. Think EasyJet now provide a better service than Thomsons and their luggage restrictions are not as bad as Thomson. How sad that a once great airline has been reduced to this! The current air hostesses could also certainly do with attending some kind of charm school and at least not be rude about the passengers until they have left the aircraft! Won't be flying with Thomson again in a hurry if I can help it.

TOM144 Manchester to Cancun. 787 Dreamliner Premium Club Cabin. An impressive modern new aircraft with great mood lighting which created a more relaxed atmosphere. The crew were friendly overall and the food was pretty good. The one thing that let Thomson down was the seat. For an aircraft that was 10 years in the planning it I think someone has messed up at Thomson with a basic design consideration. The seat itself is relatively comfortable and once sat down the leg room is adequate. This issue is that seat in the Premium cabin is clearly not designed to be so close to the seat in front. The TV screens are stowed in the central arm of the seat meaning that the arm rests between the seats protrudes out a significant distance to the seat in front. Even with the seats in the upright position the average sized person struggles to get out of the window seat without climbing over the aisle seat. During the flight you are regularly disturbed by the person behind grabbing your seat back in order for them to try and manoeuvre out of their window seat. You can already see signs of damage on the aisle seat armrest where the person in the window seat has put their weight on the armrest in order to get them self out. The seats recline no more than an inch or so and I assume they have been restricted as an afterthought in order to try and minimise the issue. This is annoying as it would be nice to recline your seat a little to get some rest (there will not be much dreaming going on in the Thomson Dreamliner). Once the seat in front reclines even this short distance you effectively become trapped in the window seat. The seats power sockets and headphone sockets are also located in the front of the central armrest holding the tv screens. It is almost impossible to access the sockets because you can't see the sockets or move your head into a position where you can. This is because your head hits the seat in front before you can get a viewing angle to see the sockets. Not looking forward to my long night flight home as I had hoped I would sleep. We paid £1300 each for return flights to Cancun and so I consider the value for money to be poor.