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Thomas Cook Airlines Belgium

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4 reviews
4/10
No Skytrax Rating
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8/10

Thomas Cook Airlines Belgium customer review

(Belgium)

Good flight. Heraklion airport was very small but fortunately we arrived earlier with the autobus from our hotel. Our airplane has take off earlier and the crew was sympathetic. There was a cartoon-film for children during the flight and a serie-episode. The airplane was old (from 2000) and there was very "Condor", German indications. The seats was not comfortable whereas a "new cabin": we can feeling the knies of the person behind us, we can't lengthen our tray table and we can't incline our seat. The food was good (couscous with chicken).
AircraftA320-200
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHeraklion to Brussels
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Thomas Cook Airlines Belgium customer review

(Belgium)

Efficient check-in. Very simple and small meal for a 5 hour flight with a stop over of another 1:30. (Brussels-Marsa Alam). Unbearably limited legroom. If you are over 1.90 m impossible to sit. Had to sit with my legs in the isle or stand. Seats only recline 5 cm so it feels you sit upright.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

Thomas Cook Airlines Belgium customer review

(Belgium)

Brussels-Tivat. Quick check-in. Friendly staff. Snack and a soft drink for free. Very poor legroom the seat pitch is far too small for most of the passengers lucky this was only a two hour flight. A big minus is the late change of the return flight times (5 days before departure we were informed that the return flight was no longer in the afternoon but early in the morning - reroute of our last days in Montenegro and extra cost for early return of rental car). Also nasty : we paid 50% more for a so-called early booking than for a last minute flight. If you have free dates you better wait as long as possible with this airline.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Thomas Cook Airlines Belgium customer review

Overall a professional service with flights to some unusual destinations from Brussels airport. Flew Brussels-Tivat in May. Check-in slow but pleasant. Onboard service only in Dutch and French but staff pleasant. A small meal served. Seats cramped but by no means unbearable.
Cabin FlownEconomy Class
Value For Money 12345
yes