Thomas Cook Airlines

Flight out to Tenerife bearable but the return was a joke. Party of 20 blind people no priority boarding arranged flight back delayed then diverted to Glasgow "for operational reasons". Cabin staff unhelpful especially manager who stated "if you have a problem see me or the captain when we land and we will call the police". Very diplomatic and calming! Waited over 2 hours for coaches then had to try and arrange homeward travel for 20 disabled travellers at midnight. Unfortunately Thomas Cook Holidays faired little better and were unhelpful and full of undelivered promises.

Having travelled to Cyprus with a large wedding party we weren't even sat anywhere near each other on the plane. The planes were old tatty and cramped. At Larnaca airport there was a massive queue to check in so 4 of us decided to part with 40 Euro for express check in. We ended leaving the desk at the same time as our friends who took the long queue. When asking the reps why this is acceptable they advised 'it's the risk you take'.

This was the first (and last) time we had the misfortune of flying with Thomas Cook to Antalya in Turkey from Manchester airport on the 24th September. We were supposed to fly at 07.45am and eventually took off at 22.45 a full 15 hours late . Any information about what was happening was sporadic to say the least. When we realised we would probably arrive at our accommodation in the middle of the night we were given International Phone Cards!! Worth wait for it - 66p. !! We had to ask for food vouchers throughout the day which totalled a massive £14 per person. The whole experience was a shocking shambolic mess Oh and to add insult to injury we were also delayed one and a quarter hours on our return flight. Thomas Cook Airways your Customer Service stinks and you should be ashamed of yourselves! Never again.

Flew with Thomas Cook to Dalaman on 21st September 5 hour delay going out and 3 hour delay coming home as they were late flights we obviously lost 2 nights sleep out of a weeks holiday the seating very tight in cabin not very impressed as we have spent a lot of money with above over the years and feel as a company they are letting their name and standard's slip.

Booked with Thomas Cook Manchester to Tenerife South - disgraceful treatment. Following a 7 hour delay ended up being shuffled onto a eastern european budget airline. No seat allocation food or drink or English speaking cabin crew. No prior information or update.

Flew from Heraklion to Gatwick TCX1269 03/10/12 01.05am - Sat in seat 40a. Very cramped. Cabin temperature was uncomfortably warm. Food - breakfast was more like a soup. Poor service and poor value. Not booking with Thomas cook ever again!

Flew Manchester to Antalya and back. Hopefully I will never have to fly with Thomas Cook again as it was not a good experience! Flights were booked as part of a package deal. We picked this holiday because it had semi decent flight times (departing 3pm out and 10pm back). When filling in the API online I found that the flight times had been changed to departing at 7pm and 2.30 am. No communication about this from TC. Their response was 'oh you should have had a letter'. Yes I should have but I didn't! Checked in online no queue for bag drop but told flight delayed by 3.5 hours. Then 4 hours. Finally called to gate to be told that although plane is here there is now a technical problem and we'll be updated in an hour. Bearing in mind how long people have been in airport (and some of them drinking) this does not go down well especially as all airport facilities now shut. Eventually boarding commenced and we set off at 12.30 am. The flight was just about bearable - rock hard seats that don't recline and no seat back pouches to hold water etc. As plus point the food was good. Coming back at least we weren't delayed but you can't check in on line for the return flight. We weren't at the back of the queue and we stood in line for 1 1/4 hrs. Same rock hard seats and less leg room - we were on the same row as we flew out on and there was a noticeable difference. The only good thing I can say is at least the luggage arrived.

Travelled Birmingham - Paphos return on one of their ancient 757's and have never experienced such little leg room. My wife stands 5'2" and found the seats cramped as I had an aisle seat I spent most of the time standing on a flight lasting well over 4 hours. When the staff enquired why I was standing for so long I explained the space situation and their lack of interest was underwhelming. Never again.

Quite easily the worst flying experience that I have ever had to endure. I had a flight only deal to Naples. The flight was originally due to take off at 8.30. We were then advised there was a delay until 12.30. We then turned up at the gate with a boarding card to be told we had been put on another flight that would not leave until 16.30. We actually took off at 17.30! We received 2 x £6 vouchers for our inconvenience. We also suffered a 4 hour delay coming back. Lovely. There were 2 couples who had missed connecting flights to Ireland and Scotland who then had to purchase new flights at their own cost. Thanks Thomas Cook for ruining mine and many others holiday.

Flew to Rhodes from Manchester on 22nd September. 5 minutes before gate opened were told we'd have to be bussed to East Midlands. Three 52 seater coaches showed up for over 200 people. Do the maths. When at East Midlands airport flight was delayed for a further 30 minutes. Given £6 vouchers each as compensation. Didn't cover the cost of a coffee and sandwich. Flight back from Rhodes on 29th September was late by over 2 hours. Won't be flying Thomas Cook airlines again.