Thomas Cook Airlines

Outward flight from Gatwick to Orlando delayed 5 hours due to technical problem with Airbus! Return flight from Orlando to Gatwick delayed 25 hours due to technical problem. Premium seats were comfortable. The outward bound food (by chef James Martin) sausage and mash- very good Thai curry - very dry. Return flight food not very good and the breakfast is not worth bothering with may as well just offer fruit juice or a tea/coffee. This is the first time we have flown with Thomas Cook overall experience has not been a good one.

Norwich to Palma on airbus A321 the legroom is shocking. I am 5ft 11 and found it quite uncomfortable. Staff were friendly onboard and the service was good. Will use again providing there is more legroom.

Just had 2 weeks in Florida. The flight out was good staff were excellent and the aircraft an airbus was comfortable with good leg room. Flight back was terrible 3 hour delay with no explanation the seats were very narrow and extremely uncomfortable on this aircraft a Boeing 767 and they did not recline at all. No seat back entertainment just overhead screens in the aisle but this didn't matter because none of the sound sockets controls on the right side of the aircraft worked anyway which is a joke when flying long haul with children. We asked to move but were told we couldn't even though there were empty seats at the rear of the cabin. Very poor.

LGW-LPA-LGW - Very old 757-200 on both legs overhead screens for IFE on the way over but no IFE on the way back. Leg room was an absolute joke! Made worse when the person in front tried putting their seat back and jamming my legs completely in place for 4 hours. Crew were not the greatest and on the way back were too busy talking. Glasgow based crew on the way over far more friendly and chatty to passengers rather than each other. Check in a LGW very good with no wait at the bag drop desk at LGW return check in at LPA only 2 check in desks opened and Thomas Cook wanted an extra €10 to jump up the line waited 50mins to get to the front agent was very chatty and pleasant. Didn't buy anything on board and the food looked quite poor quality. Wouldn't choose to fly with them again I'd rather pay a bit more and fly with a proper airline.

Just returned from two weeks in Florida outbound journey was 5 hours late leaving due to technical problems received a voucher at the airport which was acceptable. Crew on board were very attentive and our 6 year old son was sick they were very helpful. Seats were reasonably comfortable food and entertainment ok. Return journey a different story delayed 25 hours due to technical problems after a wait at the airport with no information as to what was going on we were told to take bits from our cases for an overnight stay taken to a local hotel for the night. Eventually left 25 hours late! The plane was dirty. Crew were not particularly helpful. It was an experience I would not want to go through again and will not fly Thomas Cook ever again!

Only chose Thomas Cook due to it's preferential flight times to Larnaca. Plane was an old 757-200 it still has the old style televisions hanging out of the ceiling showing one film and desperately old TV shows. You'll need to buy headphones at £2.75. If you do bring your own make sure you get a double pin adapter otherwise you will pay £1.50 for one of those. No personal air conditioning. Return flight was so old and tired that it had no auxiliary power meaning no air conditioning at all when on the ground. The seats are terrible 28" legroom is all that you get which means you spend your flight pinned up against the seat in front of you. Equally the width of the seats is poor too meaning you have to take great care not to knock out the person next to you whenever you move! We only flew as far as Cyprus - I pity anyone who has or will travel any further. The service is okay but is clearly a charter flight style - continually trying to sell something to you. If you haven't paid in advance for food you can buy it on the plane but it is expensive for what it is and pretty mediocre. They don't even give you water tea or coffee during a 4.5 hour flight. In conclusion I will never travel with TCA ever again. I should have listened to the reviews I read before travelling.

Due to travel back from Tenerife South on 26th Oct 2012. Take off should have been 1.40 instead without explanation it ended up being 01.40 on the 27th Oct. Absolutely no customer service. Updates were by means of the flight board There were 11 changes to the flight time. Ended up on another airline Cosmo brought us to the UK on our return journey. Handed a letter on arrival at Newcastle airport giving the flight details and how to make a claim through our own Insurance Policy.

Flying out to Orlando we were delayed 5 hours when we checked in the night before no mention of any delays however when we looked at the board before our flight it said it had been pushed back 5 hours. Flight itself was horrible small seats no legroom. Inflight entertainment was even worse 3 movies to choose from and you had to start watching at the same time as everyone else. After a lovely holiday in Orlando we were meant to fly at 12.30 given a hotel and our flight is now 17.30 - a delay of 25 hours.

Birmingham to Antalya on 13.10.12. However we had probably 20-25 % children on board and the choice of film for general viewing was poor and was not suitable for kids viewing. Secondly I flipped up a tap on the toilet washbasin to find it was filthy with slime under the head. Obviously a long time since any cleaner had investigated the area. Other than these things the flight went well with all other aspects being ok.

Travelled TCX4329 from Lanarca to Birmingham. Arrived early at the airport waited to check in and must have been 20th in queue. After experiencing cramped conditions on inward journey asked for extra legroom but none available so asked for aisle and next seat were put on row 30 right next to toilets no leg room and head pushed forward for whole journey. Staff oblivious and unprofessional did not do a last cabin check to make sure every thing stored and seatbelts on - more interested in selling lottery. We paid a lot for flight would now use a low cost airline over TC every time.