Thomas Cook Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 642 reviews
5/10
No Skytrax Rating
Filter Reviews by :
Show
2/10

Thomas Cook Airlines customer review

(United Kingdom)

Scuba Equipment. I noticed on the website that if you show your diving log book you get 5kg extra baggage allowance for scuba gear. I checked in at B'ham airport and the check in staff accepted my diving certificate offhandedly. On check in at Sharm airport I was told I would have to pay for excess baggage over the 20kg limit. Although I quoted the 5kg extra allowance and showed my diving certificate they had no knowledge of it and persisted to charge me. Fortunately I had printed out the terms for scuba equipment from the web- site and only when I produced that did they allow the excess free.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thomas Cook Airlines customer review

(United Kingdom)

Just returned from TFS from MAN. 4 house delayed because they had an unserviceable aircraft. The planes are old the seating is the worst and service is poor. Ryanair for me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money N/A
no
3/10

Thomas Cook Airlines customer review

(United Kingdom)

TCX2157 Larnaca to Manchester delayed 5 hours - 'flight no longer available for operational reasons'? No-one around to give explanations or apologies. Booked this flight because of good flight times in first place! Food vouchers OK. Arrived back Manchester to then experience further delay disembarking - very slow bussing passengers to terminal bit by bit as 01.30 in morning by now. Then further delay getting baggage - total nightmare. Later found out this flight has appalling on time record!! Will not use TCX again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Having read page after page after page of poor and negative reviews one might wonder what the point is as there seems to be little done about the recurring complaints but here we go. Memo to Chief executive: "strap yourself into one of your tatty planes sit for 5 hours unable to recline or even move due to the ludicrously tiny space you seem to think is adequate add to that no ventilation oppressive heat and cabin crew more interested in gossip than service and see how you like it". Why do they have to ruin a holiday with such shoddy service!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thomas Cook Airlines customer review

(United Kingdom)

ACE-LGW. Check in very good with helpful staff. Boarding fairly quick and smooth. B757-300 looked a tad shabby but much more comfortable than Airbus. We had elected to have a pre-booked meal which was quite pleasant. Cabin crew were friendly and professional. A surprisingly good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Thomas Cook Airlines customer review

(United Kingdom)

Glasgow - Tenerife - Glasgow on a Boeing 757-300. Flights left on time crew friendly enough. Main gripe is the exceptionally mean 5kg hand luggage allowance even the low-cost airlines give you 10kg! We booked an extra-legroom seat and a seat by the emergency exit (this being the same price as a regular seat) both had excellent legroom. Stewardess told us that the emergency exits on the 757-200s don't have as good legroom as the emergency slide sticks out however this is not the case with the 757-300. Meal coming back was OK breakfast going was poor. When purchased as part of the bundle for choose your seat/meals/luggage it works out OK value for money. No in-flight entertainment whatsoever.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Thomas Cook Airlines customer review

(United Kingdom)

LGW to Sanford. Boarded on time then sat on the runway while fixing problem! Left hour late then 3.5 hours into the flight we got redirected to Iceland! No mention of when we would next fly. We had to call the UK to find out what was happening. Finally left the hotel at 1.30pm on the Saturday (landed 5.30pm Friday) to be told we would be flying 16.55 then delayed until 6.30 after boarding sat on the runway for 1hr. Finally arrived in Orlando 2.30 am Sunday morning when we should have landed 2.30 pm Friday! On return flight no reclining seats! Again boarded on time then again some excuse and left yet again an hour late.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thomas Cook Airlines customer review

(United Kingdom)

We flew Manchester to Tenerife South recently and I must say I wasn't looking forward to it after reading bad reviews. However I must admit we had an excellent experience. We left Manchester on time and arrived back in Manchester half an hour early. We managed to book extra leg room on the return journey which was good but even in the normal seats we had as much leg room as other airlines we have flown with. There was no entertainment on the outward journey but we were treated to a film on the return leg. All in all a stress free experience and I would definitely recommend to family and friends for future travel plans.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Thomas Cook Airlines customer review

(Canada)

Delayed 3.5 hours with no explanation. Flight times changed twice during the delay. Inflight service was terrible. No drinks offered with dinner you had to ask for them tea and coffee finally came round a good 45 minutes after dinner. No garbage collected. Two babies in front of us were allowed to stand on their mother's knees during take off and landing. Nobody did a pre-take off or landing check to see who had seat belts on. I will never book Thomas Cook/Air Transat again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Stansted to Dalaman. Delayed going out by 2 hours even though they boarded us as if we were on time. Flight deck insisted on telling us we were sitting on the plane because they were performing running repairs on landing equipment. The seat pitch was unacceptable so tight and uncomfortable and the flight staff were scruffy and unhelpful. I even had to draw their attention to the state of the loo! Whoever was in charge of the announcements on both flights was dreadful - got all her words mixed up and giggled in the middle of her announcement.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no