Thomas Cook Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 642 reviews
5/10
No Skytrax Rating
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2/10

Thomas Cook Airlines customer review

(United Kingdom)

We went to Mexico from Gatwick on 5 December. Flight delayed 2 hours - both sides to and from - but mostly the seats were so awful. Customer satisfaction was poor and the TC aircraft's must be revamped to improve the overall travelling experience. The actual holiday was great. Awful seats incredibly small seat width. The worst I have experienced by far.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Had such a wonderful holiday Christmas in Lanzarote. On our return due to an issue back at Manchester we were informed that the plane allocated was different to the scheduled aircraft. Pre-booked seats were meaningless. Flight took off in it's customary late fashion. Due to the passenger in front reclining his seat I found myself wedged between the planes window port and the seat headrest. My wife had to quickly tell the occupier of the seat to ease up. The maintenance of an aircraft is paramount however the maintenance of its passengers is another question.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Flight time was altered before we set off and several travelers were not informed - ourselves included so only just caught plane which got as far as Belfast before turning back to Manchester because of engine problems. Put in hotel for night and off we go next morning. On way back stuck in Cancun airport for over 9 hours getting various pieces of information the one I liked best was we were stuck there because the Mexican Government had changed that weekend and there was no-one to sign papers! Eventually took off 51 hours late reps from the company were useless. I will definitely travel with another company if at all possible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Manchester to Lanzarote departed 45mins late fight diverted to Fuerteventura with two engineers on our aircraft and spare parts to fix broken plane in Fuerteventura. Arrived in lanzarote over 2 hrs late. Return flight Lanzarote to Manchester also delayed for 4hrs - told because of operational problems.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thomas Cook Airlines customer review

(United Kingdom)

Manchester - Cancun (1st December). Flight delayed an hour but we had been informed of this by TC about 2 months previously that this would be the case so this was no problem. We pre booked seats both outbound and inbound and after reading other people's reviews about these pre paid seats not being kept I was worrying although I had no reason to as everything was fine. The plane an Airbus A330 was in good condition the seats were comfortable with plenty of leg room the cabin crew were friendly the entertainment was good and helped pass the time and the food was decent quality. Flight back was on time we had very good tail wind which knocked off a good 1-1.5 hrs off the flight. Food was good again as was the entertainment. The cabin crew were perhaps not as attentive coming back but this was only a minor snag and it didn't ruin our flight by any means. After reading so many bad reviews I had feared the worst but we had two very pleasant flights with them and would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Thomas Cook Airlines customer review

(United Kingdom)

Manchester - Cancun 17th November. Flight delayed an hour got as far as Belfast before one engine lost power. Captain had to dump fuel and make emergency landing back at Manchester. 24 hour delay and flew out next day. Cancun to Manchester on 1st December delayed by 6 hours before being told that "Thomas Cook hadn't paid the Mexican Authorities". Airport grounded the Manchester and Gatwick flight for 48 hours - flew home on the 3rd December. A330 aircraft are dated entertainment system didn't work for a few hours on the outbound it's on a loop and so no on demand entertainment. Food was awful service poor and a shambles. The inbound flight had an extra crew member on it as one stewardess had got on the Manchester flight and not the Gatwick!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Flew Gatwick to Cancun the worst flight I have ever been on. One and half hour delay going out and coming back no reason given it was just accept it and that's it. Cabin crew scruffy and more interested in speaking to each other about what they did the previous evening laying over the trolley giggling. Awful service. No one seemed in charge No one cared about the passengers except when they were trying to sell something. The aircraft was tatty not very clean tatty magazines. Inflight film kept cutting out even after having to pay 2.75 for the adapter. For a 11.5 hour flight. The leg room was minimal and uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Flew to Larnaca in July. Delayed 24 hours on the outbound leg as plane had a technical problem. Virtually non existent information and passengers pretty much left to use word of mouth to get bussed to hotels as only one member of airport staff (Glasgow) was out helping at the bus pick up points (which was like something out of a Carry On Film - total chaos) as the Thomas Cook staff invisible. Flight next day on different plane - horrible old plane no legroom overpriced snacks. Got form at Larnaca saying claim off your insurance. Reading through other posts this airline seems to be going downhill very fast. Another customer lost.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thomas Cook Airlines customer review

(United Kingdom)

Have travelled with Thomas Cook on several occasions and found their flights to be very good however having travelled to Fuerteventura I have noticed a big change in standards. The seats and tray areas were very dirty and the seat pitch was tiny. The aircraft itself was very old and dated. Flight was delayed on way back with no explanation. Staff were okay although did have to ask for a lap belt for my 7 month old son. Not sure I would fly with Thomas Cook again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thomas Cook Airlines customer review

(United Kingdom)

We flew to Fuerteventura for Oct half term. Flight out was ok but the flight back TCX6335 was delayed for 23 hours due to a technical fault. Having sat on the tarmac for 2 hours we were sent to a shabby hotel for the night. Children on the flight back had to pay for earphones despite the horrendous delay. This is not the way to treat your customers. We will not book with Thomas Cook again. Finally got home at 2am on Monday morning when we should have been back on Saturday night.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no