Thomas Cook Airlines

I took my wife and my Mother and Father on Holiday from Manchester-Larnaca flying outbound 17th June 2012 and flying Inbound 1st July 2012. We got to the check-in desks of Terminal 1 to be told that there was a delay expected of 3 hours on departure due to waiting for the inbound aircraft to arrive. Flew on Boeing 767-300 series aircraft with winglets and once onboard I was surprised to see the wonderful seating almost of a leather type feel to them. I am not exactly short in height being 6ft 2in but I was surprised to be able to move my legs quite freely without touching the seats in front. The cabin crew were helpful. The pre-booked in-flight meals were quite tasty but could have done with jazzing up a little. I didn't manage to catch the in- flight entertainment as the interruptions to the film from over the tannoy were often and noisy. However on the way back I found it interesting to see they had no films showing and just an intermittent update of flight information and map displaying location over the globe of the flight itself. Overall a very good experience.

My husband and I travelled from Bristol to Paphos Cyprus last September. Aircraft seats were very cramped with little legroom. Return flight was a nightmare. Halfway through the flight the captain announced that the aircraft was being diverted to Cardiff due to "operations systems". The plane was needed at Cardiff to return to Cyprus. We were then coached back to Bristol adding nearly 3 hours to our journey. We have since learned that these diversions are a regular occurrence with Thomas Cook flights. This is the last time we will ever use Thomas Cook.

Manchester to Banjul The Gambia and return flight time was 6 hours. Worst flight I have ever been on. Aircraft used was a B757-200 which seemed to be the oldest in their fleet. Legroom was a very poor 28 inches. Flight entertainment was very poor. I had pre paid for inflight meals and they were not worth the money paid. Flight going out was on time but return flight had a 2.5 hour delay. Cabin crew seemed to want to sell as much stuff as possible.

Flew East Midlands to Tenerife South and back. Flights on time. Cabin crew friendly and helpful. Booked extra legroom seats which was worthwhile. Aircraft oldish but appeared well maintained. In flight food and drink perfectly satisfactory. In flight entertainment likewise. No complaints at all.

Flew Thomas Cook A330-200 Gatwick-Cancun - will never use again poor leg room - only long haul flight I have had to pay for drinks on. Inflight entertainment very poor. Paid £40 in total to select seats booked with a window as stated on seat map when choosing got there and there was no window!

Very pleasantly surprised. Flew MAN-TFS on 757-200. Smooth check-in very friendly cabin crew good meal and bar service. Return on A321 once again good meal cabin crew keen to oblige and all in all very satisfied. Only negative was that a passenger fell ill requiring oxygen and two female cabin crew members were superb in dealing with the emergency. The Cabin Crew Manager carried on with his Duty Free selling and offered no help at all to the other crew members. I know Duty Free sales are important to airlines but the safety of passengers should be of paramount importance. This marred what otherwise was a very pleasant charter flight.

Manchester-Cayo Coco (Cuba) out 18/1/13 return 01/02/13. Couldn't complain about flight crew and service - excellent on aircraft both ways. Near enough on time both sectors. We paid extra for leg room - well worth the £40. Only setback was the inflight entertainment was poor. Would I fly Thomas cook again? Yes but would pay the extra for legroom due to long flight.

My wife and I flew from Belfast to Lanzarote on January 24 2013 and returned on Jan 31 2013. Flight from Belfast was on time and no problems boarding. First thing we noticed on boarding was the narrow space between the seats other passengers commented on this. When I sat down the space to the next seat was so narrow that I was unable to put the food tray down flat. I am 5 ft 5 and found that I was cramped. Other passengers who were taller than I experienced greater discomfort. There was also a lack of overhead storage for all passengers and some had to shove baggage between their legs. On the return journey we were collected from our hotel 20 minutes late. Wen we got to the airport Thomas Cook had 6 check in desks open for people boarding 4 of their flights all leaving within 15 minutes of each other. 4 desks were open for speedy boarding and Thomas Cook were actively trying to sell this service to people in the queue. As a consequence we had little time in the airport to have lunch or shop before boarding. When the plane took off and the set belt sign was switched off most passengers stood for the 4 hour journey. I have travelled with Thomas Cook in the past but their service has declined and they seem to be preoccupied with getting more and more money from passengers. As a seasoned traveller I have never seen such cramped conditions on any plane including so called budget airlines. I will never travel with Thomas Cook again and would not recommend this company to anyone.

Tenerife from Manchester in June 2012 for 2 weeks. Outward was fantastic new style seats made extra legroom after a fantastic holiday with my family we returned to the airport making sure we arrived in plenty of time 3 hours! When we arrived at check-in the man said there was some sort of problem with flight and left us stood there for 1.5 hours when we were finally told there was a delay and to move to a queue further down the line where we ended up for another 2 hours. Finally told our flight wasn't leaving until late that night instead of lunch time and given a small food voucher. Ended up sitting around the airport for a total of 10 hours and departed at approx 8pm. Got back to Manchester well after midnight on a plane that was falling apart too hot and very discourteous staff. If they had told us about this earlier we could have re- booked a car and enjoyed the day as we were flight only and not part of a package holiday we wouldn't be entitled to any compensation anyway! I think it was disgusting the way we were all treated especially with a young child to keep entertained in a small airport with not much to do. Will not be Flying with Thomas Cook again!

LGW-ACE-LGW. Recently used TC to visit relatives in Lanzarote. Booked the flight online with the added items I desired. Arrived Gatwick early and used their baggage drop service excellent. Flight out A321 was ok I had been advised a few months earlier that the aircraft type had been changed but my seat booking was still valid. Cabin staff excellent nothing was to much trouble for them. Flight back via Boeing 757 again used TC baggage drop facilities so missed the usual long queue's. Found the flight to be very good and again found the cabin crew to be very good service excellent. Would definitely use TC again.