Thomas Cook Airlines

The booking in was normal. When we entered the aircraft we were horrified to see the tiny aisles and the equally tiny legroom and width of the seats. Neither of us are large and it was not a comfortable flight. Plane was very basic. Staff were fine. The day after our arrival we were informed that the early evening flight we had booked had been bumped forward 4 hours and we now were flying at 23.30. We asked if we could change to another flight and were prepared to fly out a day or two earlier but were told we would have to lose the money on the booked flight and pay the full fare for the second flight. No flexibility at all. On the return flight there were lots of families and some had been at the airport since the earlier time as they had not been informed of the change. After half an hour in the air we had to come back due to engine problems. We all disembarked collected our luggage and were quickly herded out of the airport as it was closed. Waited outside the airport with no seating and no amenities for approx 2 hours for the coaches to turn up and take us to hotels for the night. With a few seats a bottle of water and some good customer care skills it could have been so different! The hotels were fine and the rules were adhered too. The total delay was 23.5 hours. I would not fly with them again.

San Francisco to Heathrow flight booked in Aug 2012 arrived at airport March 1 2013. However no flight flight was cancelled in Oct 12 but no notification to us. No help / assistance offered. On return home battle for compensation. They say 'its your responsibility to check flight 72 hrs prior to flight'.

MAN-Las Vegas-MAN. We flew on an A330 aircraft. We arrived at check in very early but they were unable to seat our party of 3 together. In fact most of the rear 30 rows were split up unless you had pre-booked your seats and paid extra. The cynic in me says they do this purposely to get you to pre-book seats next time. Strangely on our return everyone appeared sat together with their parties. The entertainment system appears quite old and had several vision and sound problems. 4 movies out and 3 in. Seats were fairly hard. The food was standard airline quality. Going long haul again I would rather fly with a different airline.

Just returned from Cuba. Very worried about flying with Thomas Cook due to poor reviews but was very pleasantly surprised outbound and inbound flights both on time returning we were 2 hours faster. We booked bulkhead seats which were worth the money although seats slightly narrow the food was excellent both ways hot and tasty. The plane was clean and tidy and the staff were attentive and friendly. No concerns about using them again.

I've been flying with Thomas cook for many years now and not had a bad experience yet. I'm 6/2 and although legroom is on the tight side its manageable. I'd choose not to have the set inflight meal and rather choose from the menu. The hot meals from the menu's although not massive are tasty. Always found the crew to be happy and helpful.

I traveled from Copenhagen to Thailand on a long 11 hour trip. Seats are quite narrow for such a long journey though you do have a personal screen to watch movies. You have to pay for drinks staff will wake up with loud announcements to try to sell you things. Buy a large bottle of water or two in the airport before going in! It's not the best for long trips!

Was travelling on flight TCX 4013 Larnaca to Birmingham on 10th April 2013. I asked and paid for extra legroom at 21 euro's per seat (booked at check in desk at Larnaca). I was allocated seat 2b which when I got to it is far from extra legroom. I am 6'4" and knee's only just free of bulkhead of toilet and could not adjust feet very cramped. Thanks to crew prompt action got me into seat 11E. My experience of Thomas Cook 757's is that extra leg room is in rows 11 and 31. I don't blame Thomas Cook it seems strange that original passengers in row 11 did not pay for extra leg room were about 5'6" tall. Beware of Larnaca check in staff.

Flew from Newcastle to Palma and return last summer delayed both ways miserly 5 euro voucher for 8 hour delay. Staff off hand to the point of rudeness catering poor seats dirty cramped seating. Wouldn't use them again.

My return flight from Goa on TCX319 GOI-LGW was as far as flight service is concerned as good as my experience on the outbound flight the week earlier. Another excellent team of cabin crew who remained friendly and happy despite the 10.5h night flight back to the UK. This time we had paid to upgrade to the "Premium" cabin and to allocate our seats in advance. I thought this well worth the small additional premium. Cabin service is however the same throughout the aircraft. In-flight meals again very nice. Whilst this was an A330-200 aircraft it was a different registration to the outbound flight and I can't score the interior as well. My Premium seat was old leather ripped and the bottom padding worn out. A shame that the interiors of these aircraft are so old and tatty - definitely need an update TC! Crew great meals great. In-flight entertainment fair to poor aircraft needs a deep clean and refurbish.

Flew TCX318 LGW-GOI on one of their A330-200 aircraft. Fortunate to be in the "Premium" section (more by luck as you can't book this ex-UK due to the excessive APD taxes) and seat and leg room good. Having walked around the cabin even the regular economy seating seemed to have plenty of leg room. Aircraft interior somewhat worn and in-flight entertainment not as up to date as most airlines these days but not sure this is too much of a problem for most these days as many passengers travel with I-PAD's and alike. Cabin crew and in-flight service very good as were the meals.