Thomas Cook Airlines

There is only one possible good reason for flying with TC and that would be if there was no other alternative company available. I paid for extra for leg room and got less than the already cramped seat room my fellow passengers had to endure. The stewardess on the outward journey was very defensive when I pointed the fact out and seemed to enjoy speaking in a loud voice that she was 'doing her best for me'. Thankfully another passenger came to my aid and told her I'd said nothing unreasonable. For the record I'm referring to seats in row 1. The food well James Martin should be made to eat it himself as punishment for putting his name to it. Do not complete the feedback questionnaire on your return journey not unless you want to receive a host of unsolicited mail and nuisance phone calls.

Have flown with Thomas Cook in the past but don't remember it being as bad as recently. The food on the return flight was terrible. No room in the seat. Plane wasn't particularly clean. Will avoid travelling with TC again at all costs.

Flew Faro-Gatwick and paid for extra leg room seats definitely worth it looking at the rather cramped space in the standard seats. The pre-booked meal (devised by Chef James Martin) was very good; tender chicken with vegetables orange marmalade pudding & cheese/biscuits. Crew were friendly. It was not possible to do online check in however we timed it well as there was no queue at the check in desks.

Never will I use this airline again! Travelled to Cancun on 1st May 2013 and I paid for pre-booked window seats and I had no window. What a waste. The seats were so narrow and cramped and I'm average size not overweight. Most uncomfortable flight I've had. Even Ryanair short haul is preferable to this. I cannot believe a long haul flight is bad. Going home tomorrow and dreading the flight back. Oh and NO entertainment. What a nightmare. I travel a lot but will never use this company again.

Very disappointed with the service from Thomas Cook Airlines. They left a plane load of Belfast bound passengers delayed in Tenerife Airport for 7.5 hours on Friday 17 May. When we eventually boarded the Captain apologised for the delay and then said that we should appreciate that the staff came in on rest days to get us home. I thought we paid Thomas Cook to bring us home and it was due to a good will gesture from the staff!! I hope I never have to use Thomas Cook again.

Both outbound and inbound flights from Belfast International to Las Palmas were on time and the cabin staff were very attentive and good. My only gripe was the seat pitch and legroom for a 4.5 hr flight which was uncomfortable & made worse by inconsiderate people in front reclining their seats back.

MAN-LAS return on an A330-200. Couldn't do advance check in on this route meaning we had to queue for half an hour. We booked the seat allocation meal and baggage bundle and this was honoured. I was annoyed about the way that Thomas Cook try to charge for everything on long haul I don't think it's too much to expect checked baggage included and a meal. They only give 5 kg hand baggage. Moreover the checked baggage is pretty expensive given that they only give you 20 kg. Onboard it was sad to see how tatty it was. The leather on the seats is cracked ripped and generally worn. My seat had a metal bar just under the foam that was really uncomfortable. Leg room was pretty good and I'm 6ft and this is about the most positive thing I can say about the interior. Meals were small and of average quality certainly not worth the cost. Free drinks given with the meal only. Tea or coffee or juice. If you want water the cabin crew have to go back to the galley to get it. The crew were good though it was a shame that they spent so long on the tannoy system trying to sell things like drinks duty free head phones comfort packs bingo cards etc. Not much peace to be had in the first 3 hours of the flight. Entertainment was good given the quality of the airline. Not on demand but 8 channels of films dramas documentaries kids TV etc. On the way out we could look through cameras in the front and bottom of the plane during take off and landing. Not available on the way back. Overall with all the extras (food baggage and seat allocation) the cost of this flight was only marginally cheaper than Virgin Atlantic and in future I'd go Virgin.

Arrecife (Lanzarote) to Glasgow on a Boeing 757-300. We had booked extra legroom seats which I've noticed are much more generous than those on the 757-200 which is a smaller plane. Flight left on time cabin crew were friendly & helpful pilot kept us informed and all in all it was a pretty good flight. My only gripe is with the miserable 5kg hand-luggage allowance policy. Even Ryanair (allow more)!

Just back from Gran Canaria having flown Flythomascook. Outbound flight was OK but inbound had been subcontracted to another airline. Delayed 2 hours. Off hand crew and just very poor experience. I fly this route 5/6 times a year and usually use easyjet who are far superior. Will never use Thomas Cook again.

Family of 6 flying from Manchester to Sanford and return in May 2013. This flight should have been our first flight on a Dreamliner but flight was on 767. Flight was on time outbound and inbound entertainment was poor as headphones useless (we were told none available on return as we should have kept the ones given on outward flight). I had to fold cardboard to support screen and games did not load. The Daily Mail was loaded but not distributed despite my request. Food was inedible (tough cold chicken out and back). Breakfast was a cold Sarah Lee Apple Pie. Staff collected rubbish by dragging a waste sack down and no effort was made to collect waste. I received better staff service on so called "budget airlines" in Europe. Staff had new "Dreamliner uniforms" and Sanford has a huge welcome sign saying Welcome to Thompsons Dreamliner (once enthusiastic customer but now not sure).