Thomas Cook Airlines

Flight from Manchester to Cancun delayed just over 24hours! Nobody from TC at airport. Given small value vouchers through the day to cover drinks but not of sufficient value to cover a decent meal in the airport. Eventually told flight will tomorrow and had to collect baggage and board coaches for overnight stay. Transported to wrong premier travel inn in Manchester for overnight stay. Nobody from TC on coaches or at Premier Travel Inn. Limited food and no drinks included although we were supposed to be all inclusive. Flight following was still 25 minutes later than scheduled for takeoff. We were given one free drink on the airplane in compensation. Once we were at the destination we had an excellent holiday and would recommend it!

Nightmare start to 10 day holiday with a 2 year old. Glasgow to Dalaman flight initially delayed 6 hours. Replacement aircraft chartered to fly. After waiting for 2 hours at departure gate waiting to board buggies had been taken away informed that the replacement plane wasn't licensed to fly in Turkish airspace! Flight cancelled to next morning at 8.40. Vouchers offered but very few outlets in the airport accepted them. No overnight accommodation was offered no Thomas Cook rep was available. A few people on a 7 day break gave up and went home. Absolutely shocking treatment from Thomas Cook. Will never fly with them again.

Stansted to Antalya on an Airbus A320. Both outward and return flights left on time. Pilots were informative and cabin crew pleasant enough. Meal OK. Wouldn't mind more legroom but for a 4hr flight it wasn't really too bad. No complaints.

Awful start to our long awaited holiday. 3 hour delay at Gatwick with very little apology and no complimentary drinks or anything onboard by way of an apology. 3 hour delay again on our return flight from Antalya. Leg room is atrocious on Thomas Cook planes. Will never fly Thomas Cook again.

Travelling from Birmingham to Heraklion. Uncomfortable seats limited leg room crackling CRT televisions delayed flights booming announcements through PA system at 3am when kids are sleeping chaos at the airport the list goes on. Last trip with TC.

Flew from Manchester to Sanford America and returned 2 weeks after. On our outgoing flight it was delayed over 2 hours when finally seated on the plane we were offered one complementary drink due to the delay on other long haul flights we have had complementary drinks throughout the flight. The televisions showed the same shows in the long time we were on the flight and had long breaks in-between shows where nothing could be watched. Travelling with two children is difficult any way but when flying long haul it would be nice to have something to entertain them. on our return flight again same problem with the televisions. We flew overnight and was given one pillow and blanket between three.

We left from Sanford Florida to Glasgow Scotland and sat in the economy seats on the way over and were annoyed the entire flight by cramped seats and screaming kids. The airline should stop nickel and diming the customers and at least offer them water if they need it. On our returning flight we opted for an upgrade in seating which cost around 300 USD and what a joke. We were graced in the cabin with screaming kids who were kicking the back of our seats for the better half of an eight hour flight. This will be our last flight with this airline.

Well Thomas Cook you have surpassed yourself this time. Not only did you manage to delay our holiday from Glasgow to Dalaman by 8 hours on 22 May 2013 and having to bus down to Manchester to get our flight out. Now on our return journey on 3/4 June 2013 we turned up at Dalaman airport at midnight to be told that our flight back to Glasgow TCX3876 was going to be delayed by 5 hours. Now we have been informed that in fact it is going to be delayed by 14 hours. The Doncaster flight and the Newcastle flight have also been massively delayed. Absolutely shocking.

Manchester to Bodrum return. Check in at Manchester terrible. Up to 21 Thomas Cook check in desks but only 2 were open for general check-in. Unable to check in online as the fee is £7.50 per person! Both flights were around 1 hour late departing. Seats are very cramped. No complimentary food or drink. No in flight entertainment. Focus of staff is to sell as much duty free and refreshments as possible.

Glasgow to Dalaman on 18/05/2013 worst experience of flying in 14 years. Have used TC on numerous occasions but never again. Flight delayed 2.5 hours going out most uncomfortable seats I have ever had the displeasure of using. Flights delayed 40 mins on the way back this was a night flight but used the table to sleep on. Flight attendant in charge seemed very offhand verging on rude. Again as I said will never use TC again.