Thomas Cook Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 642 reviews
5/10
No Skytrax Rating
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1/10

Thomas Cook Airlines customer review

(United Kingdom)

Antalya to Gatwick on 18/10/13. Flight delayed by 3 hours no one from Thomas Cook could be bothered to tell us while checking in. Paid for seats and were told that that the plane had been changed and the seats were not available. We have always had problems on our return journeys. This is definitely our last time flying with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

My husband and I arrived in Cancun on 13th October from Manchester in the last 30 years of flying I have never felt so unwelcomed very rude staff no smiles in fact I am dreading the journey home. We have booked a holiday in Feb 2014 and will be cancelling it because its Thomas Cook again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Travelled Cancun to Manchester. Cannot believe the rudeness of staff on this airline! Entertainment system broken! Pilot tried telling us it was more important to get plane ready for return journey than sitting on the runway trying to mend system! There was various rude comments made throughout the flight to passengers around me which were uncalled for and very unprofessional. A male hostess asked a colleague about some duty free to which she replied "what do you want me to do climb over the seats and have a look!" The attendant he was talking to was very rude throughout the whole flight and really gave the impression she did not want to be there - well neither did we! Absolutely appalling!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(Turkey)

Antalya - Gatwick return. I had to fly the outward leg Thomas Cook as I was taking a cat back to the UK and they are the only direct carrier that takes animals but I made the mistake of booking a return with them when I should have chosen another carrier such as Easyjet or Monarch of whom I've heard good reports on this route. Outward flight was OK nice cabin crew as always I'd paid extra for a bulkhead seat which gave me a bit of extra legroom but spent quite a lot of time standing in the over-packed aircraft. Return was a nightmare. 8 hours at Gatwick waiting for them to provide a replacement for an aircraft damaged on the tarmac. How can a so-called 3-star airline not have contingency aircraft for this - especially when it seems to happen to them so regularly? Absolutely appalling. Why do passengers put up with this? I'd paid for a legroom seat so was reasonably comfortable but apart from a £10 food voucher there was no compensation for the eight hour wait. I also paid for the 'Priority Bag' service on both legs - a total swindle my bag only turned up after at least half of the other passengers had already claimed theirs. Luckily I have other choices. Before this I was wondering if it was still worth flying via Istanbul just to get on a BA flight but this experience has proved that it definitely is. I will never fly Thomas Cook again - I'd rather fly via Reykjavik than entrust my comfort to them again and even then I'd probably get there sooner!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Flight to Lanzarote 26/9/13. 4 hrs of uncomfortable hell with Thomas Cook packed in like sardines in a can no entertainment so restricted movement in the seats I had problems trying to eat the miserable meal that they provided. If the seat in front of you is reclined you would not even read a book as there was no room in front of you to hold a book so you have to sit there clock watching to pass the time. I had to stand at the back of the aircraft several times because my legs went numb and I was concerned about DVT. When I discussed my concerns about the risks of DVT the Cabin staff said well you could have ordered a seat with extra leg room for only £10 yes they say £10 but it is really £40 extra myself and my wife £20 out £20 back. We should have learnt from or experience with Thomas Cook back in 2010.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Thomas Cook Airlines customer review

(United Kingdom)

Manchester - Rhodes 21/9/13. Check in quick polite lady on desk couldn't hear which rows were being boarded so caused confusion. Flight comfortable good cabin crew IFE male crew member even took time to pause film while announcements being made. Rhodes - Manchester 2/10/13. Check in quick kept opening more desks to accommodate. Flight time was 15.35 but they started boarding passengers at 14.10 saying they were flying out early within the next 15 mins which was bit suspect as they hadn't put announcement out or displayed on board. Pilot said it was due to headwinds as the flight would be 30 mins longer. As I suspected we left on scheduled time and arrived scheduled time they just wanted to alleviate people capacity at Rhodes airport! Cabin crew mostly aloof one more mature crew member down to earth and helpful. Left hand side took so long to serve anything! Had to take what was left of the booked meal as right hand side had given the more choice out. But right hand side refused to take my rubbish waved her hand and said I was to wait until left hand asked for it. Pilot chirpy and funny. Two films on though they constantly spoke over the film especially at the end of it. Why do crew members hog the aisles and ignore you waiting to get past? Had terrible back ache within ten minutes of sitting down which lasted the whole flight and I am only 5ft 3" the review will score lower as the return flight was worse which let the outbound team down.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Flew Thomas Cook due to the fact that we only had a week to get to Goa and back and they are one of the few airlines that fly direct to Goa. Flight out was passable return flight back to Gatwick was the flight from hell. The crew member I dealt with would have been better off behind a bar after being in the air for 3 hours I had to ask for a drink as nothing had been offered to us. I didn't mind paying as my wife and I were getting so thirsty the steward stated to myself that they have to look after passengers that have paid for meals on board first! I requested coffee times twice the air steward huffed and puffed returned from the trolley with 2 plastic tumblers 2 cheap coffee sachets 2 powdered milk sachets and 2 sugar sachets placed his hand in front of my face and stated "that's £5.60 pal". Never felt the need to complain about an airline before. An additional surcharge for any luggage you take with you and put in the hold yes any suitcase was charged extortionate money each way not additional luggage but any suitcase who goes somewhere on a 9 hour flight and only takes hand luggage? Would have been cheaper to fly Air India or even Emirates to Mumbai.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Thomas Cook Airlines customer review

(United Kingdom)

Really old 757-200 flight from LGW-HRG. Flight time 4 hrs 37 minutes. On time flight from LGW landed at HRG 20 minutes early ok seat legroom was as expected slightly cramped but no different pitch to most airlines. Window was scratched badly and could hardly see out of it! Nice Crew and Inflight meal and they played a Inflight Movie. Would I use TCX again? Yes they were the cheapest airline over to Hurghada so value wise cant complain. Coming back from HRG it was cheaper for me to book a Easyjet flight home - found the aircraft much nicer and a newer designed seat with better leg room. Cant complain would use Thomas Cook again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Flew from Manchester to Las Vegas on 29/09/13 the best thing I can say is that the flights were on time and the staff were polite. The passengers were a surly lot. The staff had forgotten to load any headsets so unless you had your own then you could not access the "inflight entertainment". Mind you "inflight entertainment" was a bit of a misnomer as there were only 4 rubbish films and ancient half hour TV comedies. Still on a 10 hour flight you need a little light distraction but without headsets we couldn't even have this escape. All in all we would avoid Thomas Cook flights if this one was an example; we have flown to Vegas with Virgin Airlines and will stick with them in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Thomas Cook Airlines customer review

(United Kingdom)

I have just returned from Cuba on the 28th September. We had plenty of legroom in our pre booked seats. The crew were very attentive. Nothing too much trouble. We will be travelling with you next year. We have travelled with Thomsons and they were not any better despite comments I have read below. After all flying is just a tiny part of your well earned holiday.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes