✅ Verified Review
| At the time of booking, I was not aware (maybe I should have checked more thoroughly) that the first part of the trip was not done by Thomas Cook or Condor, but by the cheap airline Flybe. There were two hours in Manchester, which seemed enough to catch the connecting flight to Boston. Two weeks before the trip I received an e-mail that the first flight was changed. Instead of a direct trip to Manchester, Flybe made a stop-over in Rotterdam, arriving 1hr later in Manchester. I tried to call Condor, a lady told me that the first flight was operated by Flybe, and that this was not their problem. After calling several hotlines I found out that I had to call Flybe directly. They assured me that the airport of Manchester is very small, and transfer should not be a problem. Checking in in Düsseldorf was a disaster. The staff of Flybe were unfriendly. Even though the computer recognized the booking number, they did not manage to check me in. Moreover, I had a repeated ESTA, and they did not know that this kind of visa-waiver is valid, and refused to register me. I had to go to the travel office AHS at the airport (also very unfriendly) and finally to Thomas Cook, who informed me that I had to show a Flybe number to the Flybe staff (which did not appear on any of the Thomas Cook tickets). The whole process was extremely confusing and frustrating, made worse by the stressed and unfriendly staff of Flybe and AHS. To make a long story short, the Flybe flight was delayed due to the stopover in Rotterdam, I and three others missed the connecting flight to Boston, and were rebooked to an Air France flight. The whole trip was Düsseldorf-Rotterdam-Manchester-Paris-Boston. My suitcase got lost in the process. All in all, the connection between Thomas Cook, Condor and Flybe is very confusing once problems occur. When Flybe changed the first flight, it was obvious that there was a high risk of losing the connecting flight in Manchester. With this complicated structure, the unreliable airline Flybe involved I cannot recommend to buy a long-distance flight with Thomas Cook. For me: never again.