✅ Verified Review
| The second time that I have booked Thomas Cook Airlines for a Ski trip, and if another carrier served Innsbruck I would not use TC. Last year I couldn't book Skis, seats or luggage on because the online booking system had failed, it took 45 minutes on two calls to get this done, so almost as long as the flight itself. This year is worse, they now advertise on the online extras booking that you can add skis, so several attempts bring up error message, displaying a number to call for assistance, followed by long hold times, terrible line in some remote call centre, poor understanding and communication. Eventually the assistant goes through the bag and seat reservation, and then asks the dimensions of the skis, something that I have never been asked! She gets around this, takes payment details, and then disappears, without trace, no call back, no confirmation. So I call again, same process, but no dimensions this time, she takes payment details puts me on hold to then tell me that Skis are not permitted on the flight! It is a ski flight to Innsbruck. I ask for a supervisor 20 minute hold, and guess what no supervisor answers I hang up, and try online chat. Again same process they agree its not a problem, until they try to make payment, again I am now told that they cannot confirm caring skis before departure, and that if I take them to the airport they may carry them. And if they don't? And no doubt at an increased cost. I am returning with Monarch, and have paid £45 to bring my Skis home, but can't get them there. I incorporate my review from Jan 2016 also. We all work hard to buy our holidays, and all Thomas Cook can do is add stress to the process, be warned! Book it with another carrier don't Thomas Cook it.