Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 274 reviews
7/10
No Skytrax Rating
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10/10

"friendly cabin crew"

(Belgium)

Trip Verified | Short domestic flight. Flight on time, well coordinated boarding, nice snack box, friendly cabin crew, good leg room, arrival in Krabi at an airbridge, recommended!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Krabi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff are very professional"

(Thailand)

Trip Verified |   The staff are very professional. Providing the best services in such a short flight. Keep on the good work, guys. Food are nice, seats are comfortable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSiem Reap to Bangkok
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“I was a full 2 hours late”

(Thailand)

Trip Verified | Usually, Thai Smile has been reliable transportation for my wife and I. However on this occasion, Thai Smile WE 009 was late arriving. To Thai Smile’s credit, the morning of the flight, Thai Smile did message me and made me aware of the delay, but that was the last intelligent thing Thai Smile did. Where Thai Smile went wrong. 1) Thai Smile is over 90 minutes late to one of the largest connection hubs on the planet. HURRY UP. Don’t coast down on descent with the engines barely engaged (to save on fuel costs). People are going to miss their flight. Go as fast as possible. A missed connecting flight is Thai Smiles Fault 2) Why is Thai Smile accepting a parking Spot farthest from the terminal. Pay some extra money, pull some strings, trade with another Thai Smile incoming flight’s parking spot. Your passengers are going to miss their next flight because of you. Thai Smile needs a person with brains running the show here. Because Thai Smile knew from early that morning they were going to be delayed; they messaged me and told me. So I know they knew long in advance. If Thai smile knows that far in advance, then somebody at Thai Smile needs to have some brains and ensure that the parking spot is at the terminal so passengers that have connecting flights have the best chance of making it. A.) because we were at the farthest parking spot at the entire airport, we had to take a 10 minute bus ride to shuttle us to the terminal. This is a waste of time when I’m trying to make my connection. B) because we were at the farthest parking spot at the entire airport, it took the bags at least 15 minutes to start arriving at the carousel. By the time I walked out of the domestic arrival area, I was a full 2 hours late, and made my connecting flight by a mere 10 minutes. I was dead last and almost missed my flight to India.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteUdon Thani to Bangkok
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great service overall"

(Germany)

Trip Verified | Great service overall. Timely departure after very organized boarding procedure. Aircraft clean and well air conditioned for boarding. Staff very friendly and professional. Good meal service with table cloth, tableware and drinks in glasses. Good infos from cockpit. Would surely fly Thai Smile again!
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Chiang Mai
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Efficient and helpful service"

(Bermuda)

Not Verified | Efficient and helpful service from reservations, to ground staff and cabin crew. You feel like you matter as a customer and are very accommodating with any changes. Food and Beverage selection on domestic route is fantastic nice to have that surprise option. Would I fly again of course yes. Well done Thai smile airways staff and crew.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Sad it will merge with Thai Airways"

(Thailand)

Trip Verified | Great service, safety standard met. Comfy seat and nice snacks. The staffs, in all aspects, are very kind and very helpful. Sad it will merge with Thai Airways.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"seats are not clean and old"

(Netherlands)

Trip Verified | We took this flight from Bangkok to Phuket. The maintenance of the equipment is very poor. The seats are not clean and old. Seats are broken so you can't sit straight up while landing or take off. Flight attendants who were rude in my opinion and didn't care much about their customers and I speak Thai myself because I am half Thai. Boarding is also very chaotic. It was not clear which group should board first which resulted in angry passengers. I wont recommend this airline if you want to have a chill holiday. I hope Thai Smile will sort this out in the future. 1 positive thing is that you get a free bag with bread and drinks.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“Best domestic airline”

(New Zealand)

Not Verified | Best domestic airline on the globe. Nothing else need be said but I will. Thailand not famous and more infamous for service quality but this little gem of an airline ticks every box and its exceptional quality is unequalled in the industry for any airline let alone a budget one.
AircraftA340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Ubon
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Very very embarrassing"

(Australia)

Not Verified | The check in queue at Suvarnabhumi was a disgrace. No orderly queue and not enough staff. People jumped from self serve to other queue. No staff to control. Very very embarrassing. Took over 1 hour to get boarding pass Then extra cost for golf clubs when passengers taking massive amounts of on board luggage was not fair at all. No check on hand luggage and yet 180 baht for each kilo over
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"service with hospitality"

(Thailand)

Trip Verified |   Thai smile offers convenient service through their app and self service at Suvarnabhumi Airport with staff support. The time of flight is in time. Staff gave service with hospitality.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes