✅ Trip Verified
| Bangkok to Yangon. I booked my flight via Thai Airways Website and received a Thai Airways ticket and flight number. As I took this flight already several times (back then operated by Thai airways itself) I did not check about the flight operator. I only found out that the flight will be operated by Thai Smile, when the check-in agent at Vienna airport told me, she cannot check through my luggage from Bangkok to the final destination Yangon. So, I took my luggage into the cabin on the long haul flight to avoid the immigration procedures at BKK airport for collection and checkin of my luggage again at Bangkok Airport. After my arrival in Bangkok I found out that Thai Smile Airways has got no Transfer counter. Worse than that, its mother company Thai Airways also rejected to issue me a boarding pass, even though, the ticket was bought from Thai Airways. This ment I had to clear immigration and customs in Bangkok, approach the Thai Smile (better Thai Cry) checkin counter, queue up for 30 minutes, get the boarding pass, do security check again, go through immigration again which took altogether one and a half hours. Luckily I had three hours connection time, so I finally made it to my flight to Yangon. No Star Alliance benefits, even though I had a Ticket bought from Thai Airways. Great Job, Thai, and Thai Cry Airways! Your going to lose plenty of customers to the competition. My flight back (Yangon to BKK) is with Myanmar National Airlines. Brand new aircraft and I check through my luggage the entire way via BKK to Vienna without any issues. Never again Thai Cry Airways- I'll also think twice before booking Thai Airways in the future, as they seriously fool their customers and refuse to support them at BKK airport.