✅ Trip Verified
| As a STAR status member I booked the flight with the Thai Website and under a TG flight number. On the confirmation I read that the flight will be operated by Thai Smile, a subsidiary Airline of Thai Airways. We booked the longhaul flight with Finnair and we had a 4 hr stopover at BKK Airport. We asked the Finnair check-in agent at Heathrow Airport to check-in the bags on to Luang Prabang, which she did. We arrived at BKK Airport where we were met by an Airline representative, who told us that our bags could not be checked through to Luang Prabang and this was a mistake by the agent in London. We were asked to clear immigration, claim our bags, checkin our bags with Thai Smile and clear immigration again, as Thai Smile doesn't have an interline agreement with Finnair. (They only have one with Thai Airways) Everyone who has passed through BKK Airport knows that this can take more than a 2 hours. Our bags of course didn't arrive on the Finnair flight luggage conveyer belt. We asked the ground staff to locate our bags, which of course took ages again. Presumably they had been sent to the LPQ flight after all! In the end we made it to the flight just in time. The meal on this flight consisted of a juice and some sort of wrap. The staff appeared to be very young. Not to mention that the flight was nearly empty (20 passengers or so) and you don't get any miles or lounge Access although it cost GBP 140. Never again.