Thai Airways

Oslo to Manila via Bangkok. Left Oslo on time nearly full aircraft we didn't get a seat together but asked and changed place's with another couple. Crew friendly meal service went fast but now Thai Airways are not what they were before with the quality of food compared to other Asian carriers. The main meal was tasteless and small portion with some strange combinations, the breakfast had no choice so it was just to eat it or go without. I took Thai Airways at short notice mainly as they had a flight from Manila to Oslo, but with more time next time I will shop around and get a cheaper Asian carrier with better meals and inflight entertainment - as all the movies were not the latest box office hits. Thai Airways was good before but needs to improve in the competitive Asia market as there is so many other good airlines out there.

Got a good deal on Thai Airways to Oslo via Bangkok to see the northern lights. Flight from Singapore to Bangkok was full. A lot of transit passengers. Food was good. Went on an old Boeing 777-300 plane. Entertainment was adequate. 2 hour transit then TG954 to Oslo. Flight near full, food was good. Service genuine. Plane relatively new, less than 2 years old. Arrived in Oslo 50mins ahead of schedule. Went back 2 weeks later, check in at Oslo efficient. Full flight. Food quality and portions better. Inflight entertainment the same. Relatively short flight, less than 10 hours. Arrived in Bangkok ahead of schedule. Transfer in Bangkok chaotic and slow. with one person checking boarding passes before allow to go up for security checks. Flight to Singapore was on an old Boeing 747-400. Stable and good quality breakfast. Highly recommended.

Cost cutting means no proper dinner service after take off from BKK, this change is recent, as on the flight LHR/BKK 4 weeks earlier there was a full meal service. What are Thai Airways playing at - one pays around £2,500 for a business class ticket and a full meal service is not provided! If they are serious about turning around this airline they should look at improving service to fare paying premium passengers, not the opposite. Costs can be reduced by for example dealing with ridiculous overmanning at ground staff level. The plane and seating were excellent. The staff did their best and were apologetic about this failure to provide an appropriate level of service to premium passengers. There are getting on for 20 other major airlines flying between BKK and LHR. With competition of this magnitude one would think that Thai will need to reconsider this new policy quickly.

Flew Thai Airways on 16th November from Singapore to Bangkok return. The cabin was clean and the aircraft pushed back from the gate and departed on time. The inflight entertainment was quite unresponsive and had limited selection of the latest music. Food was impressive though. The cabin crew were friendly during meal service but were not as friendly if you try to start a coversation with them. Despite the crew not being so friendly, I would still recommend Thai Airways. Thai Airways l have to improve on their inflight entertainment.

Bangkok to London Heathrow with Thai Airways. Flight departed around 45 minutes late. The cabin crew were welcoming and friendly although their chatter behind the curtains of the kitchen area were quite bothersome when we were trying to sleep. The cabin crew who looked after our section was superb and very attentive making you feel really quite special. The cabin temperature was just right throughout the flight. The food selection was particularly disappointing with a very poor selection of food available. There was no main meal but a selection of snacks and breakfast for the 12 hour flight. Totally inadequate especially if you have been travelling to reach the airport since the morning. That said I felt the crew were also embarrassed by the measly offerings. The cabin was well staffed and there were plenty of crew around to help. They all seemed to be quite happy and content making the passengers feel valued customers. The seats were 180 degree lie flat beds which I found a little cramped around the foot area. The configuration is 1-2-1 on the upper deck although there are around 60 passengers so it does not feel so personalised. Entertainment was the same as the outward flight and the same as offered in October. The screens were responsive to the handset and again it was great to watch the plane land and take off by camera set on the rear of the plane. Wifi is available at a supplement so we never bothered with it. The seat was relatively comfortable although I felt uncomfortable at times especially when sat up trying to read. It was a bit alarming to find that a passenger had boarded the plane with a ticket stub stating a wrong flight number and wrong seat configuration although it turned out it was the correct flight but the seat number was completely wrong. I wondered why this had not been picked up on the two screening areas before he reached the aircraft. While overall the flight was good I would go as far as saying that was due to the crew rather than facilities and standards provided to its passengers. It used to be a pleasure to eat on Thai Airways but sadly that does not ring true today.

We flew Thai Airways from London to Bangkok on the morning flight arriving at Bangkok early the next morning. Flight departed more or less on time. Cabin crew excellent, smiling and attentive without being intrusive. It appears that the airline has gone downhill vastly since the last time I flew with them. The menu choices were unremarkable and the standard of catering was totally inadequate - the hot meal was actually served cold. Previously the standard of catering was above average with delicious tasting dishes but there is a major cut back in the food presented. I would go as far as saying it was dire. Entertainment the same films on offer in November as October. Not very interesting selection of films to be honest although I had no problems using the handset to choose what I wanted to watch. I enjoy the camera view of take off and landing. The seat was a lie flat bed although it was a tad on the tight size especially at the feet. The seat configuration in business class on the upper deck is 1-2-1, the middle rows can be either cosy or quite far apart. The massage facility did not work in my seat. Would I use Thai Airways again? Probably not. I would not rate it as a 4-star airline now. It is the staff that make this airline such a success and I cannot praise them enough.

Singapore to Bangkok on Thai Airways Boeing 787. The TV was so big and was touchscreen, much faster than the last time I set on it. The leg space was big, but they need to improve on the food. The cabin service was marvellous. The window had auto shade and didn't need someone to pull the shade.

London Heathrow to Bangkok with Thai Airways. The aircraft was clean and tidy. The seat pitch is less than in previous aircraft and this makes for a less comfortable journey. The cabin crew were excellent and excellently presented. The service was first class with meals presented efficiently with the Thai smile and regular service of drinks throughout the flight. The crew walked around the cabin on regular intervals. However, the standard of food has declined from the time when salads and vegetables were part of every meal to now when pasta, rice and potato salad seem to be the mainstays. It is for this reason I cannot give full marks to the airline. Perhaps cost-cutting could be made in other areas than the necessity of food.

We flew from Vientiane to Yangon via Bangkok and so did one of our bags. The other went to Pakistan and we still haven't got it back 3 days later. These things happen but the customer service was and is appalling. There is no phone number to contact on the Thai website. The unhelpful staff at the airport told us we would have to come back to the airport to collect the bag if it ever arrived and that we would have to pay for the taxis. The airline has never tried to contact us and it was only the very helpful staff at the Strand Hotel in Yangon who have managed to find out any information.

The business class seat layout on the upper deck of the A380 is 1-2-1. The seats are comfortable and recline 180 degrees, unlike their earlier business class seats. Excellent service with professional staff who were attentive but not pushy. Thai Airways were definitely very good value for money.