Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1025 reviews
6/10
4 star Skytrax Rating
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9/10

"crew was professional"

(Thailand)

Tokyo Narita to Bangkok with Thai Airways. Check-in by ANA was quick and our special meal requests were verified. The A330 economy cabin is configured 2-4-2. As a couple we liked 2 seat arrangement. Leg room was better than everage and seat comfort was good. A flight attendant confirmed our meals after boarding. The crew was professional. Our checked bag beat us to the belt but Thai Immigration delays gave them a little help.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNRT to BKK
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"enjoyed excellent service"

(Thailand)

Bangkok to Tokyo Narita with Thai Airways. Check in was quick and friendly. Our meal request was confirmed by the agent. Boarding was on time. Once seated our special request was re-confirmed by the crew. The A380 is configured in economy 3-3-3 which allows for wide enough seat. Leg room seemed better than average. The entertainment screen was large, the selection routine. We enjoyed excellent service. The toilets were cleaned regularly, flight attendants circulated with drinks.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBKK to NRT
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a pleasant experience"

(Singapore)

A 2 hour flight from Singapore to Bangkok, flown with 4 (including 2 kids). Check-in was efficient as both ways had a separate seated check-in area with a lot of counters. No queue at all. Had business class tickets, but after boarding we were upgraded to 1st class. Online you can't book 1st class for this short flight, so I suspect they cherry pick from business class and fill 1st class (instead of just leaving 1st class totally empty as some airlines do). Seats are located in the nose of the ground floor of this 747 in a 1-2-1 setup (though as it narrows down to the front it becomes 1-1-1 and the 1st row is 1-1). Seats are not new but comfortable nonetheless. Wide from seat to feet. TV screen is of good size and has a good video selection. Also for my 11 year old daughter. Didn't really liked the TV remote, though it did bring back good memories from the 90's. Food was not 1st class but business class food instead. This is understandable as all were upgraded from business class. The kids ignored the food served but the chocolates with the meal were well received. Choice and flow of drinks and tidbits were endless. Staff was super nice and attentive. Every few minutes they'll come by and offer their services, till having said "no thanks" a few times and they'll leave you alone. Boarding of this fully booked 747 (it was just before the King's birthday) was orderly and quick. The Singapore lounge was disappointing. They have their own lounge but it's small and has not much to eat. It doesn't have it's own toilet, so you'll have to walk out (not far) and use a public toilet. The Bangkok lounge was better. Large and good choice of drinks (available at the bar, just outside the actual lounge, but can consider in lounge area). Free 30 minute massage at an actual spa was an extra bonus. But again, not much choice of food. Perhaps my review is not very objective as we've received free upgrades, but it was a pleasant experience so that's what I report on.
AircraftBoeing 747-400
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteSingapore to Bangkok
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"has been improved "

(Sri Lanka)

Reasonable cheap airfares for business class with new aircraft service. Most convenient airlines to travel between Colombo and Bangkok. Thai Airways service has been improved when compared to last few months. Surprisingly, new serving practice with a higher standard of service.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteColombo to Bangkok
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew efficient"

(France)

Short flight (1h10m) with Thai Airways from Bangkok to Vientiane. On both sectors aircraft (Boeing 737-400) was on time. Cabin crew efficient and well coordinated. Snacks served and adequate for the time of the day and duration on the flight. I will definitely fly Thai Airways again on this route again.
AircraftBoeing 737-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to VTE
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"an amazing experience"

(Hong Kong)

The first class of Thai Airways from the moment you checked in at BKK airport, is an amazing experience. Porters were at hand to help you with all the luggage, check in was done in luxurious comfort of their own exclusive area. A very genrous 50kg allowance which was very hard to exceed. Perks also included personally escorted to passport and security control, and buggy car transfer to the gorgeous Royal First lounge. From there on, very attentive service from made to order meal to one hour complimentary spa, all are part of the ticket price. This lounge is one of the nicest I have ever been on any airlines. Elegant and tranquil, easily could spend few good hours there. Onboard the service is just as good as the ground. Dom Perignon champagne offered, a lovely 5 course meal, yes, even for a 2 hour flight. This is by far the cheapest first class ticket in the world as far as I know. Money well spent indeed! I would have given a full 10, had it not been I was using their 10 seats older version 1st class, which was still very comfortable.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteBangkok to Hong Kong
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"really cheap flight"

(Indonesia)

Got really cheap flight with Thai Airways, its just 1 hour 10 minutes. The flight is average, old aircraft, got snack but too bad the sandwich for afternoon is not good choice. Cabin crew is friendly, but many cabin crew are old.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"lunch service was great"

(Singapore)

Nagoya to Singapore via Bangkok with Thai Airways. Nagoya to Bangkok after takeoff a packet of nuts was served with hot towels. Lunch service was great, with a choice of chicken or fish with rice. Drinks were served and offered numerous times. As the flight was quite empty, I had 3 seats to myself on the NGO-BKK route. Cabin crew gave extra pillows so I could use them to sleep. Refreshments was served before landing for the NGO-BKK route. Bangkok to Singapore route was as good. Only bad thing was the cabin crew's English was quite poor and had some problem communicating. Some were not very friendly as well.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNGO to SIN via BKK
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the catering is a disappointment"

(United Kingdom)

Flew from London to Bangkok and some things are much improved on Thai Airways first class since I last flew a few years back. The United first lounge used at Heathrow is in a different league from the old SAS business lounge, the cabin on the A380 is good, though there is a strange lounge space at the front that appears to serve no purpose. But the catering is a disappointment. With only a total of five pax in first, my first choice of meal was unavailable as only three were loaded. The second choice (or pork) was so overcooked I didn't eat it. The serve-yourself food selection in the lounge was just some nuts. The cabin attendants were polite and attentive and very professional. But how can a country with such fine cuisine be let down on food by its flag carrier?
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteLondon to Bangkok
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"poor movie selection"

(Australia)

You get what you pay for with Thai Airways. Seats are 1990 and better than economy but miles away from the others. Poor movie selection and although we flew in November and December and the inflight magazine listed new movies, they were not changed. The smallest glass's ever for drinks. Food was ok but again basic. Lovely safe flight but staff did not smile and were just going through the motions. Its a pity because the Thai people are so nice.
AircraftBoeing 747-400 and A330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Dubai via Bangkok
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes