Thai Airways

My family and friends travelled from Dubai to Hong Kong via Bangkok return. Cabin staff with no smile, and was reluctant to preserve an economy class meal for the kid who was sleeping - I was told to take it then or I might not be able to have it later. The hostess who served me was grumpy as if someone was forcing her to do this job!

Dubai to Bangkok with Thai Airways. The best service I have ever had. I can't remember when everything was so excellent in an airline, and it was with Thai Airways. The service is outstanding, cabin crew always have a smile in, they act very quickly on your demands and provide solutions immediately. The food was amazing, one of the cabin crew even brought me a Thai dessert just because I was curious about their culture. The seat was really comfortable and the entertainment very updated. I am definitely flying them again.

Hong Kong to Bangkok return. The outward journey on the A380 was late, plane was dirty, I found food and inflight entertainment poor. The return on the A330 was delayed for late boarding passengers. Food was mediocre, wine was a full glass this time, movies no change from December.

Kansai to Bangkok with Thai Airways. Initial disappointment of change from an A380 at the time of booking to a Boeing 747 quickly overcome when check-in opened 25 minutes before posted time. Excellent flight, friendly efficient crew, good legroom, clean toilets, delicious meals, especially green tea cake and ice cream. Arrived early. Special holiday touches like Seasons Greetings napkins and headrest covers. Departed to the tune of Sleigh Ride in 90 degree Bangkok heat. Great job Thai, you made my day!

I have submitted views on the seat lack of comfort, but as for the rest of my Thai Airways experience I have to say they were once again fantastic overall! London to Bangkok was delayed after boarding at gate 30 minutes, due to offloading 1 passenger and bags. Smooth bording considering a very full capacity flight, food offerings were plentiful and enjoyed as were the refreshments on regular offer. Slightly surreal that the pilot woke us up to all countdown for New Year whilst at 41,000 feet and then we had Rod Steward singing auld langs syne over the plane's PA followed by a Thai song! If only bubbly had followed? What a nice touch Thai Airways. Thai are doing well in terms of customer service onboard, if only Bangkok Airport immigration would staff up accordingly when having many flights arriving together - extremely slow and frustrating to see just 8 officers on duty when there must have been more than half available desks vacant considering our flight had 500 passengers alone. Over 1hr to stand in line is not acceptable for an airport so obviously busy!

Thai Airways use the A380 on this short 2.30h afternoon flight from Hong Kong to Bangkok. Plane was new, nice seats and a good selection of films and flight informations. Very light load, only 26 passengers in Economy in the A380- so nearly everyone had one row available to use it alone. Service was very good, hot meal, a few drinks and very nice FAs. Sadly the flight was delayed by 45 min, there were no reason or any apologies given for this - thats not the right way to communicate. Captain only told a few words about the flight route. All in all Thai Airways offers a good product with high prices (even with same full service carriers like MH or ET) - but everyone who doesn't care about the price and look at the service would like Thai Airways!

I work in Beijing and any flight out of there is a blessed joy. Thai Airways Boeing 747 is due for retirement soon and it shows, seat was a bit tired, firm. Seat back TV unusable. My moan is the food, as it was tasteless and inedible. Come on Thai, you are home to some of the worlds best food - and no Thai food option offered out of Beijing? The flight attendants were professional and friendly and rustled up some cereal and milk for my daughter. A lot of locals don't understand the etiquette of flying and it was interesting to see the flight attendants deal with this in a calm professional manner. Returning back soon with Thai on a Boeing 777 - looking to compare food and flying experience on the B777.

For the short flight from Bangkok to Chiang Mai, Thai Airways provided a better services in comparison with any airlines serving this route. I chose the airline because it serves Bangkok Suvarnabhumi International Airport. Then, the price was cheap and acceptable. The ground staff and the crews were extremely friendly and helpful. The inflight meal and the entertainment were also good. I was surprised that they fly the route using the big aircraft. In addition, the cabin appearance was nice and clean. Will definitely fly again with Thai Airways on the same route.

Thai Airways from Bangkok to Perth. Sat in row 15 which is the only business class seat with only one window. Upgraded from economy with mileage (24000 miles). This is a direct flight to Perth which leaves Bangkok just before midnight arriving just before 8am in Perth. The cabin is comfortable with nice passive lighting changes, windows are dimmable, seats are flatbeds and super comfortable. Screen is large but difficult to turn off and stay off as the hand console is positioned at elbow height in the seat rest. Service was excellent and a full meal and drinks was offered an hour into the flight. I would have preferred to have the lights dimmed immediately in the cabin on takeoff so sleep was an option. In any case, light turbulence made sleep uneasy for several hours. Morning wake up at around 5am Perth time. Full breakfast option was available but I took the ready made sandwiches which were tasty. The Boeing 787 is a very nice aircraft to fly, somewhat quieter than the 777.

Tokyo Narita to Bangkok with Thai Airways. Check-in by ANA was quick and our special meal requests were verified. The A330 economy cabin is configured 2-4-2. As a couple we liked 2 seat arrangement. Leg room was better than everage and seat comfort was good. A flight attendant confirmed our meals after boarding. The crew was professional. Our checked bag beat us to the belt but Thai Immigration delays gave them a little help.