Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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8/10

"would highly recommend"

(United Kingdom)

Guangzhou to London via Bangkok. Have always used Thai Airways for my annual Jan/Feb holiday to Thailand to escape China and the Chinese New Year. Have always enjoyed their flights and they have recently begun to upgrade planes from older A330s to B777 on many Asia regional routes. I flew from CAN to BKK on a new B777, good ground service, comfortable seat next to exit for my height, good IFE with plenty of choice and the food and drink was very good value for money, no complaints. Transit in BKK was well organized and not too long with no delays. For the BKK to LHR leg we were on an A380, the cabin was large and spacious and I was again allocated a seat with extra legroom, found the service on the long-haul to be just as good even with more passengers. Overall would highly recommend - especially for tourists as they are mostly catering to tourists especially for long-haul routes so you'all find plenty of tourist literature and information on the IFE before you land.
AircraftBoeing 777 / A380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to LHR via BKK
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"recommend travel with Thai Airways"

(United Kingdom)

Verified Review | I was looking for a one-way airline ticket from Tokyo to London and decided to fly with Thai Airways. I was excited because the aircraft was A380. I was surprised with beautiful uniforms, there was a good sized TV screen and great films. Meal was also fantastic - on the way to London from Bangkok I missed a meal as I was sleeping, but I was hungry so asked a cabin crew for my food, and be brought a warm meal. I recommend travel with Thai Airways.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNRT to LHR via BKK
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service was prompt and friendly"

(Thailand)

Verified Review | Flew from Bangkok to Chengdu. Check in as quick and friendly. Security and immigration lines were short for BKK so we arrived at the gate early. Thai tends to lose control of the boarding sequence. Not really a bad thing as tests show that open boarding is the most efficent. The cabin crew were gracious and helpful as we boarded. A crew member offerd us exit row seats just before departure. A very kind offer giving us unlimited leg room. Our vegetarian meals were tasty and suitable for a three hour sector. Service was prompt and friendly. The majority of our fellow passengers were members of two Chinese tour groups. Although the groups were a little excited and not used to air travel the crew managed with good natured ease to getting the passengers seated etc. Excellent job.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBKK to CTU
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"worst experience with Thai"

(Thailand)

Verified Review | Kuala Lumpur to Bangkok on September 30th has been the worst experience with Thai Airways so far. Due to late arrival at KLIA, the boarding didn't commence on time, and on top of that, they announced some sort of unspecified technical problem which eventually delayed the flight by over one and a half hour. During the flight, there was no apology from the cabin crew, just a casual mention from the Captain about the delay mid-flight. Onboard meal is nothing to write home about these days, but it's an airline meal in economy class so what do you expect. Upon delayed landing, the aircraft taxied to the far end of the airport without any gate and sat on tarmac for another 20 minutes or so. 200+ passengers had to get to terminal by bus, just after midnight. Many passengers on this flight missed their next connecting flight to elsewhere. The misery did not end there yet. They announced onboard that the baggage collection carousel was number 11, but in fact, all luggage were put on carousel 23. Passengers were waiting near carousel 11 for a long time until a few of us checked again and informed all.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKUL to BKK
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"biggest disappointment was the food"

(Thailand)

What has happened to the excellent Thai Airways service and food? I was excited to be using a Dreamliner for the first time flying from Bangkok to Brisbane. I was very impressed with the quietness in the cabin, the seating and the tricky window tinting. I was also looking forward to some good Thai Airways service and food after using budget airlines on this route for a couple of years. I realize that cabin staff can have a bad day and the crew were efficient but it wasn't what I remember Thai airways service to be. But my biggest disappointment was the food.
AircraftBoeing 787 Dreamliner
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to BNE
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"needs to upgrade aircraft"

(Australia)

Verified Review | Colombo to Sydney via Bangkok. Departure from Colombo was ontime, soon after take off I managed to sleep for about an hour before dinner was served. An indian chicken curry with rice and vegies accompanied by a coffee mousse cake and tea/coffee, didn't really like the chicken but it was ok, seat was comfortable and crew were attentive. Bangkok to Sydney on an old Boeing 747, push back was 45 mins delayed due to air traffic control. Peanuts and drinks served soon after take off. I had ordered a Muslim meal which consisted an indian style chicken kafta in sauce with rice pilaf, prawn and asparagus salad, dessert was a fruit truffle accompanied by tea and coffee. Dinner wasn't too bad but could be better. Breakfast was served an hour before arrival which had the standard scrambled eggs, tomato, mushrooms, croissant, jam/ butter, fruit yogurt, juice and tea/coffee. Seats on the Boeing 747 aren't very comfortable. I couldn't sleep. Entertainment was ok. Thai Airways needs to upgrade aircraft on the Sydney route to an A380.
AircraftA330-300 / Boeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCMB to SYD via BKK
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"can only recommend Thai Airways"

(Switzerland)

Verified Review | Bangkok to Milan. Thai Smile and great Thai Food! On the last leg of my travel to Australia a had the old 747 Jumbo, travelled in Upper Deck. In this 747 configuration the space for hand luggage was very limited, but the crew was aware of that and helped every one in a very efficient way to store the luggage and all with a Thai Smile and efficiently. This crew made all the difference to my previous 3 flight experiences on my way to Australia and back to Europe. All crew members, but especially the crew director on the Upper Deck, did the Extra Mile for every passenger and always with a great and genuine Thai Smile. Even the seat was not so uncomfortable anymore. And the Thai Food was one of the best I had on a plane: beautifully presented, fresh and hot when it was supposed to be hot (in temperature and taste). Based on this flight experience one can only recommend Thai Airways for future travel.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBKK to MXP
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"disappointing seating"

(Switzerland)

Verified Review | Milan to Brisbane via Bangkok. First leg on old Boeing 747 in upper deck: a lot of space, quite and good storage room; the bathroom small but always clean. Food was pre-ordered and was very disappointing: half cold, overcooked and pretty bad presentation. The crew was not efficient, not friendly but rather arrogant - not the famous Thai Smile. The seats were old, not comfortable and no flat bed. Entertainment was pretty basic, not Business Class Standard in 2016. Second Leg from Bangkok to Brisbane in new Boeing 787. Very disappointing seating for a new aircraft with a 2:2:2 configuration in a row, so no free aisle access from the window. The seat was more comfortable then the old Boeing 747 and provided a flat bed. Food and service as on the first leg was very disappointing.
AircraftBoeing 747 / 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMXP to BNE via BKK
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"seat not very comfortable"

(Australia)

Verified Review | Sydney to Chennai via Bangkok. Boarding was very efficient, push back on time. Drinks and roasted nuts were served soon after take off, lunch was served about an hour after take off. Had a red chicken curry with rice or grilled fish with potatoes and vegies. I went for the chicken which was tasty. The orange cake dessert was a small piece of very dry cake. The second serving was stir fried noodles with chicken and vegies with an anzac cookies. It was good. The crew were friendly and offered water and drinks throught the flight. Seat was not very comfortable, very cramped, Thai Airways should upgrade this route to a A380 or an A350. Entertainment wasn't too bad but could be better.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to MAA via BKK
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"give 5 stars for service"

(Thailand)

Verified Review | I sat on the upper deck area which has less seats there and was very confy. Crew were very friendly to serve us all the time, They gave us extra food such as lemon tea, temborine tea. Before landing they served us a sandwich and softdrink. I would like to give 5 stars for service.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to CDG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes