Thai Airways

Bangkok to Chiang Mai with Thai Airways. Well this was not my best experience with Thai but it certainly gave me a smile when I left. A layover of 3hr and my family and I rested at the lounge at Bangkok domestic terminal - quite frankly speaking it is not as bad as people say it is. We had a great time there. As I entered the aircraft I was kind of downcast as they used an older version. The seats were pretty old and had no IFE. But the crew, they were so friendly that I forgot. The Land of Smiles, true. The flight is a short one but you'll be pleased if you fly Business. Overall I had a good experience.

✅ Verified Review | Bangkok to Tokyo Narita. The flight was delayed because many connecting passengers landed late in Bangkok. The crew was friendly and helpful and the aircraft was clean. One of the toilet was broken so there was quite a queue after the meal service. Food was good and seat was comfortable.

✅ Verified Review | Night flight out of Vientiane to Bangkok. The flight was delayed for almost an hour and many passengers including me had a very tight connection in Bangkok. No explanation was given in Vientiane airport. Onboard, no announcement from the captain nor the crew about the delay. No apologies. Asked the one of the crew and found out that all the weather was bad in Bangkok so the incoming flight was delayed. I understand this is unavoidable but at least they should inform the passengers of the reason. The only thing nice was the food.

✅ Verified Review | Short hop from Bangkok to Vientiane on the old Boeing 737-400. The flight was full as usual and delayed for about half an hour. Service was inconsistent as usual. Some flight attendant was really nice and some was not friendly. The food was surprisingly good for this short flight.

✅ Verified Review | Tokyo Haneda to Bangkok on the Boeing 747-400. There was a group of really loud and drunk men who were literally shouting to each other. However, the crew were really professional and warned them about their unruly behavior. They were quiet and behaved after that. The food was good and the seat was okay. IFE was great as well.

✅ Verified Review | Bangkok to London. The service fell far below what I was expecting. On this return flight, the stewardess made as little eye contact as possible, was churlish and off hand, to the extent of being rude. The meals were adequate, but lukewarm, and during this long flight no additional drinks were offered. If I went up to the galley I was shooed out, and the requested drink would eventually be delivered. If I attenpted to order via the call button, the response just as unfriendly. This attitude was prevalent throughout the cabin crew, from thr CSD down. The choice of film and tv very limited to anything recent. A very poor selection. Seats were comfortable, and information from flight deck good. Check in efficient. Upon return, however, my soft sided case was wet inside, and had obviously been left uncovered in the rain at Bangkok.

✅ Verified Review | Penang to London Heathrow via Bangkok. Started the journey off on its subsidiary airline Thai Smile in Penang where the boarding pass provided was nothing different than a restaurant receipt, the ground staff said the new system has yet arrived in Penang, hence they could not reprint the boarding pass. As Flew in Smile Plus, no difference between normal seats except being seperated by a curtain with the rest of the seat. Upon arrival at Bangkok, I went to the Royal Orchid Spa for my free massage, it was very good. The only downside is that it was only 30 minutes, you should add more ground services for business class passengers. Next, was the Royal Silk Lounge, it was average, buffet food. It was disappointing to be honest, I expected more from an international business class lounge. In flight, the cabin crew was friendly and helpful. Probably one of the airline with the best cabin crew. The food was very good, and in flight snacks as well. The seat was very good as well as the Amenity kit. Will definitely consider flying with Thai Airways again, but hopefully they'll upgrade their Royal Silk Lounge in Bangkok.

✅ Verified Review | Boeing 777 from Bangkok to London Heathrow. Seat pitch is cramped and stuffy in economy with very little breathing space, in a 3-3-3 seat configuration - a person of 178+cm will find their knees locked into the next seat and uncomfortable once the front passenger reclines. USB socket in the seats in front but no power socket underneath chair. Slow boarding as the plane waited on a group of late arrivers on a transit flight - no announcement or apology made and we arrived one hour late. Entertainment is a decent sized tv with Hollywood movies. Food average and no snack bar - just water and juices available. Toilets were not regularly cleaned and towards end of flight were unacceptably dirty. Service is average - nothing to complain but nothing to praise.

✅ Verified Review | Brisbane to Bangkok. Fast check in. Really pleasant flight, welcoming and responsive crew and comfortable seats and cabin in the Boeing 787. First drinks served very promptly. Wine and food selection was also reasonable, food quality pretty good. Second snack meal was cold as had slept through the service so can't really complain there. Plane left and arrived on time.

✅ Verified Review | Bangkok to London. This was the poorest flight from Thai Airways I have experienced. It was in marked contrast to the dozens I have taken over the past 30 years. The flight was 7 hours late and we were put up in the BKK Transit Hotel, this was fine although the hotel is pretty humble. The lounge prior to boarding in the A concourse was looking scuffed and it was crowded, food was not great but coffee and fruit were fine. Delays at the gate as well but so far was still in reasonable spirits. The A380 seats aren't the best but at east all offer aisle access. In the air the meals were reversed with breakfast first given the delay this was now a day flight instead of a night one. Crew were unresponsive and glum looking. Breakfast was very overcooked, had to ask for everything including missing cutlery. Two cracked and chipped glasses offered, one badly cracked showed lack of care and any inspection. They were genuinely apologetic when this was pointed out but this was a rare show of passenger focus. Did not see crew at all during the majority of the flight for any period of time between meals, water was replenished once. Dinner was not heated at all and asked for it to be reheated as it was inedible. No pre-dinner drinks, offered one drink with dinner, never saw any offer of any top ups in cabin to any other passengers. Not offered water with dinner. Drinks were replenished on request. In general I felt that you had to ask for everything, there was no anticipation of passenger need. We wanted the flight to be over as quickly as possible, an unusual response to business class. I wondered if the feeling of grief over the recent loss of their King may have had an impact. Would still recommend Thai and hope that our next flights are better with them.