Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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10/10

"very happy with the service"

(New Zealand)

Verified Review | First time flying with Thai Airways and I was surprised and very happy with the service. Smooth check in at Manila Airport. I recommend doing your check in online to save time as they have a special lane for people who did online check in. Both flights were smooth and well fed. Cabin crews are friendlier and more helpful compared to other five star airlines I have flown. Soon after take off, passengers were given nuts and drinks and then a proper meal. Thai cuisine is delicious and their desserts. Pleased with the seats as they have more generous leg room and inflight entertainment was plentiful to choose from. I highly recommend Thai Airways. I will fly with them next time and book Business Class as I know it will be worth it.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMNL to AKL via BKK
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the lounge was disappointing"

(Switzerland)

Verified Review | Bangkok to Zurich. The first thing I noticed was how quick the check-in and security was at the Thai counters. They have an own check-in area and security for Thai Royal Silk passengers. But the lounge was disappointing, there was a small selection and the ambience was not really nice: dark and a bit dated. The boarding on to the plane was one of the best in my opinion. In the plane the seat offered enough legroom and as soon as I settled in to my seat the crew offered me champagne along with nuts and she also hang my jacket. There was a basic and functional amenity kit, together with a cozy blanket and pillow. After takeoff food was offered, but it was a bit disappointing. The crew forgot my wine for dinner and a coffee at breakfast, at breakfast they gave me the wrong option, don't know if they forgot or not, or they ran out of the other option. After landing the deboarding was a bit of a mess, since all economy passengers ran in to Business. I would recommend to close the curtain while deboarding, so that this cannot happen. All in all it was enjoyable but I think Thai should fix this point to deliver even better.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBKK to ZRH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"do not like business class in A380"

(France)

Verified Review | Bangkok to Paris. The boarding started with a delay and boarding was chaotic. The business class was fully booked and a fully booked 60 seats business class is rarely pleasant. The flight attendant in charge if the left part of business class a bit tired and didn't smile. She was not efficient and service was too slow. The guy in my right, served by an other friendly staff, ended his dinner before I had a chance to start mine. No welcome,no personnal message as they do with platinium and gold members. I do not like the business class in the A380 as it's too busy. Fortunately the food was good, they have finally improved the meals.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBKK to CDG
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"food was served by attentive staff"

(Hong Kong)

Verified Review | Return of outward leg from Bangkok to Hong Kong, this time on A330, previous A380. You seem to have more room on A330, although not flat beds, certainly a bigger space. Food was served by attentive staff, again main course was poor. Wine was the same as outward leg. Movies same as same month. Cost is the advantage with Thai if booked early. Not as good as Cathay, but overall ok.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBKK to HKG
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"for the price they were ok"

(Hong Kong)

Verified Review | Hong Kong to Bangkok, and the A380 was ok, although it looked a little tired and well used. Upstairs in business class is a large cabin with 60 seats and a few economy at the back of upper deck. The food was acceptable, the starter was good, although the main was served in the same dishes that economy gets. Child meal was good. Wine was ok and plentiful. Films were a bit dated. For the price they were ok, half the price of Cathay Pacific. Plane at present seems to leave late every day and arrival between 15 and 30 mins late. Even if the plane left on exact time, it would still arrive late, must be the winds or something, it was the same last year. Free 5GB of WiFi given out. No Fast track though.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteHKG to BKK
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Business cabin is a great layout"

(Hong Kong)

Flight from Bangkok to Chiang Mai with Thai Airways delayed both ways which apparently is very common on this flight. Business cabin is a great layout. Food and service excellent on this short flight. Lounge and cabin are alcohol free both ways! There's only a few business class options of this route maybe just one a day. Thai service is always very polite and charming, check in in BKK takes seconds in business line. Bags took a long time to appear in bkk airport. Also at chaing Mai I couldn't complete online check in. Flight came up as 'stand by' which was changed at check in but I went early just incase.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBKK to CNX
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin interiors seemed a little bit tired and worn out"

(South Korea)

Verified Review | This was my first time travelling with Thai Airways flying Incheon to Melbourne. All flights were on-time or nearly on-time and the cabin service on all sectors was of a high standard, but there is room for improvement in other areas. The cabin interiors seemed a little bit tired and worn out, especially on the 777, with the seat upholster being damaged and screens out of date and not working properly. I ordered a gluten-free (GF) meal but regretted the choice, as they seemed to have also removed almost everything else from the meal in the process, only giving me a bland piece of chicken with tasteless steamed vegetables. The normal meal looked much nicer and was incidentally GF anyway (rice and Thai curry). I cancelled the GF meal for the return journey and just substituted their bread with my own GF bread. It also seems a little strange and annoying that Thailand's flag carrier does not have adequate gate access at Bangkok airport, and so all of the flights involved bussing to and from the planes, which were parked very far away. Upon arrival in Melbourne I noticed that my bag had been opened and the zips broken. I lodged a complaint at the Melbourne luggage desk and after following it up just once, they ended up sending me a brand new suitcase in time for my return journey. I was quite satisfied with this response to my complaint. Even though I had a dis-functional screen on one sector, I was mostly satisfied with the entertainment overall system. The only other issue was the seat comfort. I really think this could be improved, as there was an entertainment system processing box under the seat of the 777 and the seats on the A330 felt like I was always sliding off them. Overall it was a decent product for the price, but they could especially improve on seat and cabin quality.
AircraftA330 & Boeing 777-200ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteICN to MEL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"attendants were very friendly"

(Malaysia)

Verified Review | Kuala Lumpur to Bangkok with Thai Airways. It was a pleasant experience and I've never boarded a flight I thoroughly enjoyed as this. The food was surprisingly delicious. Drinks was served continuously and the flight attendants were very friendly. Service was good and in-flight entertainment kept me occupied throughout the trip.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKUL to BKK
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"not happy with the experience"

(Indonesia)

Verified Review | Dubai to Jakarta via Bangkok. I had high expectations for Thai Airways in the Star Alliance group, but failed so miserably. On all four flights, the boarding time was not as printed on the boarding pass. All of them boarded at the departure time or later, and one flight was delayed because of technical reasons. I booked from Thai Airways website, and because the amount was over 10M rupiah, I had to come into the sales office in Jakarta to pay in person. Because my transit time was 18 hours, I received transport and accommodation in Bangkok, but even that I had to request and no details were given on the transportation procedures. At the Indra Regent hotel they didnt provide breakfast, despite Thai Airways saying that breakfast was on their account. When I asked Thai Airways to clarify this with the hotel, they said it's on the hotel. The entertainment system/screens were very old and dated, resolution wasn't good. The headphones jack didn't work on one side, and the magazine pocket wasn't fixed properly so the magazines kept on falling. After the meal service, picking up the trays took very long, and on one of the flights I had to call the attendants to pick mine up because they skipped me. Attendants weren't friendly. To have a blanket I needed to ask, not on every seat. Checking in at Dubai was the worst. Line was so long. Local staff had no customer service skills. I tried Thai Airways because of the price , but was not happy with the experience and probably won't recommend it to others.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDXB to CGK via BKK
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"real difference is the actual aircraft you are on"

(United Kingdom)

Flew from London to Bangkok and return with Thai Airways. The economy service is on par with other four star airlines - the real difference is the actual aircraft you are on and how new it is. The A380 was really good, the 777 was older and not so good but still plenty of space and a decent TV - shame about the content. Maybe I was unlucky with timing but it was hard to find a good film, there are lots of cheap films and not much premium content. Food and drinks were good, better flying out of Bangkok than Heathrow.
AircraftA380 & Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to BKK
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes