Thai Airways

✅ Verified Review | Bangkok to Singapore with Thai Airways. They changed my seating without prior notice. I was the last passenger to be served and no choice of food. Wrote to Thai Airways but no reply. They gave me the reference code but no follow up since then. Worst service, no more Thai smile, no choice of food.

✅ Verified Review | We had a chance to fly Thai Airways from Melbourne to Chennai via Bangkok. The travel was quite good and so was the inflight entertainment and meals served. The service by staff on board and the ground staff seems to have forgotten whats known as smile and they look as if they dont want to smile. The staff need extra training on communication and etiquette if Thai Airways boasts itself a Royal airliner.

✅ Verified Review | Bangkok to Tokyo Narita in business class was poor value for money. The lounge at Bangkok Suvarnabhumi disappointing with poor selection on of food. The Boeing 747-400 is old and the business class seats were not lie-flat, on an overnight flight it was impossible to get some sleep. The food was very bland and seemed similar to what you would get in economy class. Entertainment selection is very poor and they would not turn it on until the plane reached cruising altitude. When compared to other Asian airlines Thai is worst.

✅ Verified Review | The new Thai Airways business cabin and service are truly outstanding. Seat excellent - I was traveling with my wife and child so we had lots of privacy (same seat layout as Emirates A380). Inflight entertainment excellent, great food, excellent wine; super clean cabin, and above all stunning service. With this level of quality (on a 4 hour route!) or even a 12 hour route you just don't need first class. Unless you can afford to fly Cathay!

✅ Verified Review | Frankfurt to Krabi via Bangkok. The airline of the land of smiles disappoints. Two flight attendants on my flight to BKK were lacking refinement or dedication to customer service. Topped only to arrive with a delayed connecting flight into Krabi. Upon arrival at my final destination, I had to deal with the fact that my checked luggage was not there. It's gone missing. And the department of Lost and Found could not even locate my bag at all. Thai Airways disappointed in each and every aspect. Technical issues may occur, but the utter disrespect shown by onboard staff is inexcusable.

✅ Verified Review | It is always a pleasure to fly Thai Airways. We just had a comfortable 2 hour flight from Singapore to Bangkok enjoying Thai warm hospitality. FA were professionals and IFE contain was diverse and very updated with the latest TV shows. Food option was standard, could be better. Overall good experience.

✅ Verified Review | Sydney to Bangkok. I haven't used Thai for about 4 years due to their aircraft choices and pricing. However being a return trip to Sydney from Thailand in Holiday season choices were limited. My original booking was in economy although most times I use business (Christmas holiday pricing again) but I intended to try for a paid standby upgrade at the airport for this return flight, which I was offered. To my surprise Thai Airways have now increased the upgrade cost by around 30 - 35% and is now very poor value and not recommended for anyone that may be considering it. The aircraft was an elderly 747-400 which was showing it's age. The business class seats (upstairs) were angled lie flat, very worn with faded upholstery. These are the same business seats Thai have used for close on 15 years and are way past their use by date. Considering they are flying Boeing 787's to Brisbane and the new A350 to Melbourne I cannot see why we still have this worn out 747 on Thai's most important Australian market, Sydney. The food service has improved slightly from what I can remember with the food now plated by the flight attendants before serving however they still insist on a totally French wine list where most other airlines offer some Australian or NZ wines on the route. The inflight entertainment is pretty poor with limited choices compared to competitor airlines. The screen size and clarity is also poor due to the age of the system. I will continue to avoid Thai on this route as much as possible as their business class fares are some of the most expensive on the route yet they offer what is, by far, the worst product against their competitors (both direct flights and ones with acceptable transit stopovers).

✅ Verified Review | Bangkok to Frankfurt with Thai Airways. The staff was very nice. Enough space at economy class, the seat was comfortable. The food was poor with no taste, we choose vegetarian menu. The flight was 12 hours long and we had 2 meals and one snack. I traveled with my family and the price of tickets was very cheap, so I recommend.

✅ Verified Review | Taipei to London via Bangkok. This is the worst travelling experience ever. Their ground staffs have been informed by TPE check in counter that there were 4 passengers on TG 635 (TPE-BKK) will miss the connecting flight (TG910) from BKK to LHR, because the first sector flight from TPE delayed for 1.5 hours. But no one in BKK airport anticipated this by booking the hotel for the passengers. When we arrived at BKK airport, the customer service said they had not booked the hotel room and airport hotel was fully booked. We were asked to wait at the counter for almost 3 hours while the staff disappeared (helping another passenger with the visa). It is midnight and everybody was very tired, but who cares. We were just sent to airlines lounge at 3am to wait for the hotel room which was just ready at 5am. We ended up staying at BKK airport for 13 hours. The whole mess created by their service made my trip so miserable.

✅ Verified Review | Seoul Incheon to Bangkok Suvarnabhumi via Hong Kong. Thai Airways offered much better service compared to my previous journey. The counter was big enough to take all of the passengers swiftly. However, the problem occurred after half of the check-in counter closed, in order to take Uni Air passengers. Large group of travellers were forced to go around and line up again. It was not understandable how they had 3 special checkin counters where few people used (Crew only, Internet checkin, and Business class/SA Gold card holders), and had 2 common economy class checkin counters where everybody used. After the bad start at check-in, we had to run in order to make it to the gate, as Incheon was crowded at that time. Onboard, the cabin looked very clean and new. The seat width felt little bit small for me with heavy lady seating alongside me, but seat pitch was acceptable; it felt same with other airlines in my seat. I moved my seat for the second leg of the flight, as there was an empty seat. I moved to a window side seat, and the seat width felt very nice to me. However, there is a metal box under the seat in front of you, which restricted me to stretch out both legs (which was possible in some degrees in my previous seat). Cabin staff service, I couldn't find flaw in their service. They were willing to help, and cared about passenger safety. They were there to help passengers to put up their carry on items to overhead bins, which must have been hard for them, as the flight was almost full. I am impressed with cabin crew service. In this flight, I never knew that I could stuff in 2 meals in such short time period (6:30 hours?). Their food quantity was just right, and food quality was nice. However, in both of my flight, as a passenger seating in front side cabin, I was forced to choose the meal that I did not want. Once, when I asked cabin crew if they have another meal that I could eat, they brought me business-class food for me, which was obviously very pleasing, and nice of them. I would love to give TG 5 star rating on food, but I can't, as some meal options was unavailable. IFE was quite nice; it takes a little bit of time to get used to, but once you get used to it, it will work dandily. I really liked how they had traveling information about big cities such as Bangkok, Seoul, Tokyo, and more. But their variety of Music/Movie/TV Shows could be improved in the future. Wi-Fi was available, but it was paid service. Overall, I recommend this airline because of it's amazing cabin crew, food service, and cleanliness of their aircraft.