Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1026 reviews
6/10
4 star Skytrax Rating
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9/10

"was very pleasantly surprised"

(Thailand)

Verified Review | Kuala Lumpur to Bangkok. It is some years since I flew with TG and was very pleasantly surprised. This short flight was excellent in most regards. I was able to select my seat on booking some weeks ahead, the price was very reasonable, the aircraft interior seemed relatively new, my lunch of chicken and noodles was tasty and, despite being completely full, the 9-across seating on the 777 was comfortable. The flight attendants could perhaps have smiled a bit more often but they were obviously extremely busy throughout the flight. Took off on time. With ongoing runway repairs on BKK's eastern runway, 15 minutes being stacked prior to landing was far from unreasonable.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Bangkok
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"A350 flight was rather stuffy"

(China)

Verified Review | Flew TG409 from Bangkok to Singapore. Unlike my departing flight from Singapore to Bangkok, I was rather disappointed that this A350 flight was rather stuffy, I could simply suspect the air-con was not even working normally. I did not get an aisle seat because all seats were taken when I tried to pre-select seats. But the good thing about this flight was that the IFE screen is very new, with the tail camera function, my pre-ordered seafood meal was tasty and was served very soon after take-off. My window seat on the right offered me a stunning sunset view.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Singapore
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"this was an enjoyable experience"

(China)

Verified Review | Singapore to Bangkok. I was surprised that the aircraft is swapped from the scheduled B777-200 to B777-300ER. This is the newest Boeing 777 aircraft in the fleet, the cabin is cooling, every seat features with new IFE screens. There is limited variety of music but a wide variety of movies. The only thing that dissatisfy me is that the scheduled aircraft kept changing, my pre selected seat was gone, at Changi Airport the check in staff was unfriendly, as he was very impatient when I asked for the reason. But overall this was an enjoyable experience on the Boeing 777-300ER , my pre-ordered seafood meal is tasty.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Thai domestic is a nice experience"

(Thailand)

Verified Review | Phuket to Bangkok. I fly this route once a week. They use the same Star Alliance livery A330 for the last flight from Bangkok and the return next day early morning. I noticed that the snack meal is much better to the return flight (or happened to change this week). The same there is a big difference (up to the day) of the skills of the cabin crew. To this last flight the behavior was exceptional and always far better than Thai Smile. Anyway arrival on time, feeling of security and fast bag delivery. Apart the old aircraft flying Thai domestic is a nice experience.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"an enjoyable relaxing flight"

(New Zealand)

Verified Review | Perth to Bangkok. Check in was fast as we were early. The check in staff advised the flight was not full and put us in the middle with 2 aisle seats and middle seat empty. On board staff all smiles, my first time on a Boeing 787, saw the overhead locker was pretty high, I am 5ft 8inches and could not see into the back of the overhead locker unless I stood on the seat. The aircraft seemed pretty spacious with high ceiling and large windows. We had plenty of leg room and seat was comfortable for a 7hr flight. Plenty of movies and TV shows to watch. Meal was a choice of chicken curry or fish. I had the chicken curry and it was delicious with rice and crunchy beans. My partner had the fish and he said it was delicious. Soft drinks wine and spirits were offered with the meal service. The wine was ok after one glass decided to stay with ginger ale. Service was professional and smiles all round. Throughout the flight they offered water and juice, later in the flight they offered mango ice blocks, yummy. Toilets were kept clean and fresh, they are good sized toilet on this aircraft 787. Great service and real nice food, would have been nice if they could have offered a second helping. Thank you Thai for making an enjoyable relaxing flight.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePerth to Bangkok
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"impressed with their service"

(United States)

Unverified | Chennai to Hong Kong via Bangkok. This was my first time with Thai Airways. I was impressed with their service. Food was decent and I was surprised by their onbord service. Their inflight entertainment was not bad either. I would recommend this airline.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChennai to Hong Kong via Bangkok
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"fantastic experience"

(Brazil)

Unverified | Flew Thai Airways from Bangkok to Phuket. Fantastic experience at a very low price. Speedy check-in, fast track for security, pleasant lounge. Nice food on board, however very limited drinks. Very modern 777, with full-flat beds, 1x2x1, and international IFE. Priority luggage was delivered first.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Phuket
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"attentive cabin crew"

(Thailand)

Verified Review | Kuala Lumpur to Bangkok. The plane is a Boeing 777, quite new interior, the legroom seemed better than average, pillow provided for more comfort. A great collection inflight entertainment. Great service during my flight with very friendly and attentive cabin crew. Would highly recommend Thai Airways
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Bangkok
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"meals were very good"

(Denmark)

Verified Review | Bangkok to Copenhagen. My third flight with Thai Airways and it was a very pleasant experience. The meals were very good and the entertainment system was good too. One of the meal options was beef with mashed potatoes, and for us Scandinavians, who have stayed in the Far East for a couple of weeks - it was like coming to heaven to have a meal with potatoes. It was the best mix mashed potatoes I''ve ever eaten.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Copenhagen
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"swift, polite and efficient"

(Denmark)

Verified Review | Yangon to Bangkok. This flight with Thai Airways was overall a very pleasant experience. The inflight service was swift, polite and efficient. You would expect some kind of dinner service, departing at 7 PM. We were served some funny sweet, sugary pastry thing with a mushroom / vegetable paste in it. It really grew in the mouth - not a pleasant meal at all. I only ate 2/3 because I was very hungry.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYangon to Bangkok
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes