Thai Airways

✅ Verified Review | Thai Airways puts family with children as last priority. I was flying Bangkok to Phuket with my two kids and had a stroller with me. As with all airlines I was asked to leave the stroller at the entrance of the cabin which I did. But what came after was a disaster. Thai Airways made all the families with children wait for their strollers till the last luggage came of the baggage reclaim. So it's really no point flying business class as we still had to wait till the last luggage as with other families whom had to wait for their strollers.

✅ Verified Review | Flew Thai Airways from Manila to Bangkok. When I arrived at the airport I saw a very long queue (more than 100 people) and it was for my flight check in. At first I was shocked but the registration process was efficient so it took about 40 minutes. We took off without delay and it was a smooth flight. The plane was very old but everything was clean. The service was responsive and attentive as always. Food (including alcohol) was above average. But it was expected. It's not a low cost airline and the minimum regular fare is more than 250 usd for this about 3 hours flight. So I put it 8 from 10 (minus 1 for an old plane and minus 1 for price/quality.

✅ Verified Review | Rome to Sydney via Bangkok. This is a top airline and I would recommend them. Reasonably priced and that little extra room made all the difference. On both flights the window seat was occupied at the last minute. The hostess offered these other passengers other seats with more room for them and us. The baggage allowance was very generous and even though we were slightly over we were not charged. We couldn't fault the service.

✅ Verified Review | Singapore to Nagoya via Bangkok. Irresponsible customer services. I was late for my connecting flight due to my previous flight got delayed in Singapore, as a result, I had a really tight connecting time by the time I reached Bangkok. I was only verbally guided by a male ground staff (he vaguely pointed at some directions), and I had to run crazily at 2am in the huge airport (from gate G to C? - within 10 mins for 2 KM) to catch the flight. When I reached my destination, I was informed that my baggage didn't follow the same flight, and I could only got my baggage back the next morning. I have been contacting Thai Airways via emails and facebook for more than a month, the only replies that I have got so far is they said they need 2 weeks to handle my case - 2 months are coming!

✅ Verified Review | Manila to Auckland via Bangkok. All flight crew were extremely pleasant and polite. The service was exceptional. Seating very comfortable, enough leg room for myself at 1.8m tall. Meals were outstanding. Overall my best flight to date. Only exception Singapore Airlines 40year ago. I rate my experience 10 out of 10.

✅ Verified Review | Bangkok to London on 1st May 2017. We were unable to order a special meal online prior to check in which was disappointing and especially as my partner requires a Muslim / Halal Meal. No menus were distributed and cabin staff were unsure whether the meals contained pork and had to make enquiries. For outgoing and return night flights no socks, slippers, tooth brush / paste or ear plugs given in economy class. Thai Airways seem to be cutting costs on this route at the expense of passenger comfort and yet the flights are usually more expensive than other airlines due to being non stop flights. The meals could be described as average at best. Food and beverage on other airlines I have used are superior to Thai. I am old enough to remember the days when Thai Airways issued all ladies with a complementary Orchid on arrival. We raised all the above points with the senior cabin crew who were sympathetic and suggested writing to the airline, hence this review. Not keen to fly this sector again with Thai Airways in the near future.

✅ Verified Review | Thai Airways service from Hong Kong to Tehran via overnight layover at Bangkok was mediocre in terms of crew service and time management. It has come to my concern that Thai has had serious delays at HKG recently on their service to BKK. Crew was mostly unhelpful and quite rude and robotic in their attitude when asked for an immigration card. The only reason to keep me flying with Thai is their newly introduced service to Tehran via Bangkok and also their top-notch gastronomic experience which was on par with my past experience flying on their Economy and Business Class.

✅ Verified Review | Manila to Hanoi via Bangkok with Thai Airways. The last two legs flown during Songkran, which added a unique touch to the menu. TG's cabin crew have been incredibly consistent in showcasing the vaunted Thai hospitality at 30,000 feet on all three trips I have taken with them (2007, 2014, 2017). Their IFE, which has ample content, continued to play even after landing, which were all smooth. The only thing TG doesn't seem to have are new aircraft. The planes I took were well-maintained and spotless but at a time when other players boast of equipment barely two years old, you feel like being in a well-maintained and immaculately presented 2001 Toyota Altis with TG while your neighbor pulls up in a 2017 Honda Civic.

✅ Verified Review | Flew Thai Airways from Bangkok to London. 12th Feb 2017, no sense from Flight Manager at check in who made no mention that TG916 was delayed. At gate C4 the staff member had no idea why the flight was late. We left the gate 1 hour later. Issues with on board service. Flight Manager told me that their English was not that good which contradicts their corporate policy. Appalling service from cabin crew, poor inflight entertainment and very poor quality food. We touched down at LHR late.

✅ Verified Review | Melbourne to Bangkok was late departure, Bangkok to Hanoi was on-time, Ho Chi Minh City to Bangkok very late arrival, very late departure, no issue on board. Bangkok to Melbourne late. Entertainment system didn't work on a 9 hr flight, instead of moving us to other seats, the Purser tries to reset, it took nearly two hours for him to fiddle with to no avail, still he doesn't want to move us to other seats, while other passengers are already taking other empty seats prior to taking off. At the end he gave up and suggested to us to move to another two separate seats, why do we need to accept mediocre service? So we refused his offer, he could have done more at the beginning when we told them that he should move us in the first place. Surely they can make a note online or check in that these seats so and so have issues, so passengers don't have to sit on those seats. It wasn't a full flight too. The Purser tries to appease us by offering a bottle of perfume, which I refused, as we only want a working entertainment system that works. While I was sleeping he gave my wife two Business Class amenities - we do not want TG amenities in lieu of non-working entertainment system. Cabin crew are mostly good, I find some are very slow to response. On a good note, the meals are excellent for economy class.