Thai Airways

✅ Verified Review | London to Bali via Bangkok. Thai Airways left my luggage on the way to my destination. They said it would be on the next flight. After persistent emails the only places I could get responses out of were the Bali airport luggage department and their twitter account. Both of which consistently knew nothing and send me away to contact other departments and email addresses. 6 days later they found a bag that matches mine. Upon confirmation it was clear the bag never left England. As I was no longer in Bali I requested the bag to not leave the country and be sent to a home address as sending it to Bali would cause it to be further lost. The next day I get an email saying "good news" we're sending it to Bali right now. To which I got a boat back and two hour drive, plus a hotel to get to the airport to find they decided to put it on the next one. Eventually I got the bag 16 hrs before my flight back to the UK. The whole thing cost me a fortune and I was one of several people this happened to on the flight. Further to this the flight was pretty poor with meal choices that ran out.

✅ Verified Review | Bangkok to Hong Kong. As evidenced by the last 3 of 4 international departures with Thai Airways from Bangkok, they seem to more frequently be parking their aircraft at a remote location and then busing passengers which is a headache and not a comfortable start to the trip. The aircraft was old and worn with IFE of poor quality. The inflight meal this time was quite bland and poorly presented. With the flight half full, a little more effort could have been put into attentive inflight service.

✅ Verified Review | Singapore to Bangkok. Last minute booking - check in staff were friendly and assigned a window seat exit row. Plane was in very good condition and I like the colours throughout the cabin. Initially we were delayed boarding but they managed to make up all the time with a super quick boarding even though a full load. For a 2 hour flight I thought the food was excellent. Crew were friendly enough though not super friendly but got the job done efficiently with a smile. It had been a long time since I had flown economy and I was pleasantly surprised! Entertainment section was pretty good decent amount of shows and movies.

✅ Verified Review | We flew from Dubai to Phuket via Dubai. I have flown on Thai Airways before, and was very happy, but there seems to have been a change in the quality of the overall service. On the flight to Bangkok, dinner was served, cold! Drinks were hard to come by. The seat was uncomfortable and there was a serious lack of leg room. The bottom of the magazine holder was damaged and the magazines kept sliding through. The tray table arm was damaged and the table listed to the left, with anything placed on the tray and table wanting to slide off. Then on the flight from Bangkok to Dubai, the tray table arm was also damaged and listed to the left, so drinks wanted to slide off. The magazine holder was damaged and magazines slid out. The arm rest was broken. The toilet floors were wet. The selection of movies was poor on all flights. All in all, a very unpleasant experience and as my daughter says, we will only fly Emirates in future.

✅ Verified Review | Bangkok to Chiangmai, fantastic service for such a short flight. With a new A350, seating was comfortable and IFE was excellent. As it was a domestic flight, headsets weren't provided but the IFE worked with personal headphones. A warm snack and drinks were served efficiently, with a smile.

✅ Verified Review | Chengdu to Bangkok. I was impressed with the level of service provided by cabin crew. Granted, the flight wasn't full, so they may have had a little extra time and energy to serve the passengers who were on board. Meal service was efficient and well-executed. IFE was old so the resolution on the screen wasn't great, but adequate. Despite a delayed departure, we made up time and managed an on time landing. Great job!

✅ Verified Review | Excellent flights, London to Bangkok return, both on time. Aircraft was very quiet and comfortable. Service onboard was very good despite both flights being full in economy. Food was good and entertainment system was fine. Even managed to get some sleep on both journeys. Overall, very happy to recommend this airline.

✅ Verified Review | Jakarta to Dubai via Bangkok. This is a good airline. Very efficient check in at all cities I flew with them. The priority customs and immigration process you get at Suvarnabhumi Bangkok Int'l in business class is a blessing. The business class cabin was spotless and in good condition. The cabin staff were as attentive as usual. The only complaint I would have is the state of the business lounge at Suvarnabhumi Airport. The lounge really is in need of an upgrade. For example, Thai Airways solution to a wall with water damage and wall paper peeling off was to place pot plants in front of the problem. A very Thai solution but doesn't really fix the issue. I must also admit that my last two occasions I have used this lounge the food has been surprisingly good. I have not always been able to say that.

✅ Verified Review | Bangkok to Chiang Mai. Thai use wide bodies (a few different ones A350, 777, A330) a few times a day on their domestic BKK to Chiang Mai route which is about an hour long. Downside is you are bused to international side of airport and then walk up a stairway to the jetty vs relocating the airplane to the domestic side, stairs are little challenging if old. I opt for these vs narrow body ThaiSmile or other airlines as there is generally a lot of priority to ensure they are on-time within a small buffer zone of 20 minutes. Seats are good, 9 across in 777 versus the spacing saving in most carriers is evident. Service is rushed given the time, but coffee and small chicken snack. IFE was old but reasonable. Cabin crew are rapid paced which is fantastic, I'd love to see if they have same energy on international legs. I think the 9 across dated cabin would be much better internationally than 10 across, I'd sacrifice the extra 2" IFE screen for the extra 1" seat width. Minus a point for no beer available. Overall a great flight.

✅ Verified Review | Bangkok to Chiang Mai, flight TG116 onboard a young Boeing 777-300ER. Boarding commenced 30 minutes before departure. We were ferried by bus to the aircraft which was parked at a jet bridge in the international portion of the airport. Crew greeted passengers with a smile and enthusiasm which truly represents the value of Thai Airways. Flight was full despite the big aircraft used. Seat was extremely comfortable and wide as TG still maintains 9-abreast seating on the 777. IFE screen a little subpar of other carriers such as Cathay Pacific as it wasn't responsive and often times would lag. Crew worked hard to provide snacks and several round of drinks during the 45-minutes flight. The snack was a Carbonara wrap with several choices of juice and mineral water to accompany. The wrap itself was delightful and appropriate of a size for the duration and timing of the flight. Arrived Chiang Mai on time and bags came out within 20 minutes of disembarking. Overall, a huge improvement from a couple of years earlier and wouldn't hesitate to fly with them again.