Thai Airways

✅ Verified Review | Milan to Bangkok on the A350. Thai Airways is my choice of airline, the best airline. Safe wonderful service, it has been a memorable magic experience, silent cabin, comfortable seat, fast wifi, amazing inflight entertainment. Great value for money, extremely genuine professionals cabin crew, people makes the difference! Food was delicious. I would recommend to fly Thai Airways.

✅ Verified Review | Brisbane to Bangkok. Apparently Flight Centre buy up all the worst seats on planes then guarantee lowest price to customers. We were placed in noisiest part of plane and entertainment system didn't work. The cabin staff were excellent. They moved us to another noisy place and, the entertainment system didn't work. 9 hour overnight flight can't sleep, can't watch a movie. Return flight was supposed to be Yangon - Bangkok - Brisbane, but weather turned bad in Myanmar, all hot air balloon flights cancelled, so we decided to go to Thailand. We did this with Bangkok Airways who were easy to deal with and terrific. However, to cancel the Thai Airways leg from Yangon to Bangkok would cost us a AUD300 each. That is a total rip off. Don't book with Thai Airways.

✅ Verified Review | Perth to Bangkok. The Perth check in was not smooth, the staff did not seem to know what he was doing and he actually confused with my ticket. Air hostess attended bell after 20 mins with no apology. Worse customer service. Food was overall average.

✅ Verified Review | Hong Kong to Auckland via Bangkok. Thai Airways had the best price on this long route with a short stop over in BKK was happy to choose this, and the experience has been very satisfactory. A380 was very well maintained, 1x2x1 flat bed very impressive. Cabin crew are smiling and helpful. Enjoyed their food and AVOD very much. Later on, from BKK we flew on a B777-300 with also the new 1x2x1 flat bed, a full flight, but service did not suffer. It was still the same good service with a very good selection of 4 main courses (available for longer route) for dinner, plus desserts etc. Crew are present throughout the night flight with drinks and snacks etc. Managed a few hours of sleep and woke up to a delicious breakfast. Arrived on time and overall, very satisfied with my choice. Definitely value for money there.

✅ Verified Review | Milan to Melbourne via Bangkok. Flying on the A350 was a great experience: Cabin extremely quiet, comfortable seats and very large IFE seatback screens. Excellent range of latest release movies and tv shows. Reclining the seat causes the seat to slide forward, which slightly reduces legroom. Personally I like this, as it means reclining doesn't trouble the person behind. Meals were ok, though not wonderful. The child meal we booked for our daughter (for both sectors) was delivered on the MXP-BKK sector but wasn't loaded on the BKK-MEL sector. Cabin crew on the A350 or at least the one crew member looking after our seat (33A-C) didn't smile once in the 10+ hours on board. She was quite abrupt at times during meal service, which is disappointing and very uncharacteristic for Thai crew. The crew on the second sector were much nicer. Friendly and professional at all times. TG 461 BKK-MEL was a 777. Noisier than the A350 with smaller IFE screens which had much less clarity. The 777 seats are comfortable, though the legroom wasn't as good as the A350. Again, the food was ok though not as good as Thai flights a couple of years ago. Overall a reasonable experience with both flights on-time.

✅ Verified Review | Delhi to Phuket return, via Bangkok. Awesome experience with food, IFE and staff. Whilst coming back the IFE froze but the cabin crew were so nice and changed our seats to premium economy, that all in all it was a very good experience. Although this airline has a smaller share than others, if they can uphold the same standards they will surpass other airlines.

✅ Verified Review | Delhi to Beijing via Bangkok. Warm enduring service is what I really enjoyed on Thai. The cabin crew in business class are excellent and have tremendous experience; even offering light meal or drink options if you are not hungry! I love that Thai serves iced tea - they have a great sour iced tea as well. While the food was not anything to write home about, the service is from the heart. I was surprised they did not have chocolate on board. The hard product differed on each aircraft with the uncomfortable recliner seats on the Delhi-Bangkok-Delhi sector and a much better 1-2-1 lie-flat seat (still tight) on the Beijing sector. IFE was absent on the Delhi-Bangkok leg and there was a limited selection on other routes flown. Seats seemed worn out and tired. The loos were clean and fragrant with L'occitane amenities. Amenity kits were given out on all flights; again different ones on both sectors. Ground service is near absent - priority bags came last and as a business class passenger there are no priority benefits. Would recommend, although the Bangkok airport is a near nightmare during early morning transits due to insane line-ups, even if you are in J class!

✅ Verified Review | Chiang Mai to Bangkok. I booked this ticket specially to get a ride on the new A350 on my way to Bangkok. The flight was smooth and really quiet. The crew members are polite and very efficient, served a hot wrap, a bottle of water and coffee in such a short flight. Only issue is that the flight was delayed for about 40 minutes and no explanation was given. Also when flying domestic on this wide body jets expect remote parking and being bused to the terminal which in my case today added another 20 minutes to the delay. Despite the delay the rest was really good.

✅ Verified Review | Auckland to Milan via Bangkok. Both flights went smoothly without problems, great service and food with Thai smile. I choose Western food out of Auckland and Thai food out of Bangkok and was not disappointed. Instead the AB350 we had an old Boeing 747 from Bangkok to Auckland, and luckily I got a seat in the First compartment, their seat and especially flat bed were much better then the new seat on the A350. The big difference to carriers from the Middle East is the staff: one feels like home in Thailand, with very friendly and efficient staff with a Thai smile. In transit in Bangkok Airport I took a free massage (neck and shoulders for 30 minutes) which is free for business travellers at the Thai Spa, and was a very good refreshing experience.

✅ Verified Review | Milan to Auckland via Bangkok. Smooth travel with great Thai smile. Both flights went smoothly, the food was excellent with choices of Western or Thai food. I choose Thai food from Milan to Bangkok and Western food from Bangkok to Auckland, which was a mistake: I recommend to choose Thai food out of Bangkok and western food out of non Asia destinations. The Italian food served looked better then the Thai food out of Milan. The A350 is the latest aircraft of Thai and amazingly the seats on the newest aircraft of Thai are less comfortable then on the old B777; especially the flat bed on the A350 is less comfortable, has less space (length!) then ones on the B777. Everything on the A350 (including washrooms) looked smaller than the B777.